Problems with Internet Explorer

[Annie Woughman]

I couldn't find a NG for Internet Explorer (that had any posting less than a
year old) so I am asking for help here. I am Running Windows 7 Professional
on a 64 bit machine. In the last day or two Internet Explorer 9 has quit
working properly while downloading or printing. I first noticed it when I
tried to print a coupon from an email--it wouldn't work from either Outlook
2010 or Windows Live Mail. The other problem is with Webshots. The same
thing--when I click on the download button the drop down menu doesn't
appear. I know it is a problem with IE, because I downloaded Firefox and
both items work fine with Firefox. I have checked the security options and
they are exactly the same as my two other machines running Windows 7 and IE
9, but they are 32 bit machines and the Win 7 is Home Premium. Any ideas
other than switching to Firefox? I do prefer Internet Explorer. TIA

 

[SC Tom]

I couldn't find a NG for Internet Explorer (that had any posting less than a year old) so I am asking for help here. I
am Running Windows 7 Professional on a 64 bit machine. In the last day or two Internet Explorer 9 has quit working
properly while downloading or printing. I first noticed it when I tried to print a coupon from an email--it wouldn't
work from either Outlook 2010 or Windows Live Mail. The other problem is with Webshots. The same thing--when I click
on the download button the drop down menu doesn't appear. I know it is a problem with IE, because I downloaded Firefox
and both items work fine with Firefox. I have checked the security options and they are exactly the same as my two
other machines running Windows 7 and IE 9, but they are 32 bit machines and the Win 7 is Home Premium. Any ideas other
than switching to Firefox? I do prefer Internet Explorer. TIA

There's a semi-active NG on eternal-september, microsoft.public.internetexplorer.general, that had postings as new as a
week ago. You might try there if you don't get a solution here.

I find IE9 to be a little irksome at times. I haven't run into your particular problem, but I've spent enough time
messing with it to figure out the best fix is the Reset button on the Internet Options, Advanced page. I have done it a
few times, and it fixed whatever problem I was having. Of course, you have to redo any special settings you had before,
but by doing them one or two at a time, you may find out which one was causing the problem in the first place.

Sorry I can't offer anything more, but that's all I got.

 

[Rhonda Lea Kirk Fries]

I couldn't find a NG for Internet Explorer (that had any posting less than
a year old) so I am asking for help here. I am Running Windows 7
Professional on a 64 bit machine. In the last day or two Internet
Explorer 9 has quit working properly while downloading or printing. I
first noticed it when I tried to print a coupon from an email--it wouldn't
work from either Outlook 2010 or Windows Live Mail. The other problem is
with Webshots. The same thing--when I click on the download button the
drop down menu doesn't appear. I know it is a problem with IE, because I
downloaded Firefox and both items work fine with Firefox. I have checked
the security options and they are exactly the same as my two other
machines running Windows 7 and IE 9, but they are 32 bit machines and the
Win 7 is Home Premium. Any ideas other than switching to Firefox? I do
prefer Internet Explorer. TIA

This always fixed most problems for me with IE7 and IE8. I've had no reason
to try it with IE9--I use Firefox--but it's worth a shot:

http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en

Just be sure to use the correct file for your version.

 

[VanguardLH]

I couldn't find a NG for Internet Explorer (that had any posting less than a
year old) so I am asking for help here.
microsoft.public.internetexplorer.general

I am Running Windows 7 Professional
on a 64 bit machine.

Hmm, that could mean:
- Windows 7 Pro 32-bit on 64-bit hardware.
- Windows 7 Pro 64-bit on 64-bit hardware.

In the last day or two Internet Explorer 9 has quit
working properly while downloading or printing. I first noticed it when I
tried to print a coupon from an email--it wouldn't work from either Outlook
2010 or Windows Live Mail. The other problem is with Webshots. The same
thing--when I click on the download button the drop down menu doesn't
appear.

Every web site or just some web sites? If just some, which ones?

Have you tried to reset IE9 (Advanced Options) and retest?

Have you rebooted Windows and retested IE9?

Have you rebooted into Windows' safe mode (with networking) and retested
IE9?

Is InPrivate Filtering enabled? Did you import a TPL to add a fixed
list of sites and URL strings to block using InPrivate Filtering? If
so, whose TPL did you import?

Did you install any ad-block add-ons, proxies, or web-filtering
software?

Are you using a 'hosts' file that lists hosts to block their content?

I know it is a problem with IE, because I downloaded Firefox and
both items work fine with Firefox.

InPrivate Filtering and TPLs and IE add-ons obviously wouldn't affect
Firefox. A 'hosts' file would normally affect both web browsers and I
don't personally know of a Firefox extension that has that web browser
skip using the 'hosts' file.

I have checked the security options and
they are exactly the same as my two other machines running Windows 7 and IE
9, but they are 32 bit machines and the Win 7 is Home Premium. Any ideas
other than switching to Firefox? I do prefer Internet Explorer. TIA

Did you reset the Internet and Restricted Sites to their default
settings? Are there any hosts listed in the Sites list for the
Restricted Sites security zone?

 

[Bob I]

One possibility is that the "Adobe PDF link helper" is interfering. You
can disable it in the "Manage Add-ons" menu entry found under "Tools"

 

[Annie Woughman]

Thanks everyone for your input. So far I have tried all of the suggestions
above. I have found that the only thing that works is to manually uncheck
"Enable Protected Mode" in the Security section of internet options before I
try to do either of the things I was having a problem with. The weird thing
is that on my other machines is that box is checked on them and they
function fine.

 

[VanguardLH]

Thanks everyone for your input. So far I have tried all of the suggestions
above. I have found that the only thing that works is to manually uncheck
"Enable Protected Mode" in the Security section of internet options before I
try to do either of the things I was having a problem with. The weird thing
is that on my other machines is that box is checked on them and they
function fine.

Probably because you do not have the same add-ons installed in those
other instances of IE8/9 or they have later compatible or fixed versions
of those add-ons.

In IE6, there was no memory protection mode to prevent/block add-ons
that had crap code. In IE7, the memory protection option (Advanced
options -> Security -> "Enable memory protection") but it was not
enabled by default. In IE8 and later, the option was enabled by
default. That means in IE6/7, crappy add-ons that accessed memory
addresses outside the bounds for their process would continue to run
okay but users didn't know about the problem which, for example, caused
crashing of IE. Add but not enabling the option in IE7 had Microsoft
giving add-on developers lots of time to test and fix their add-ons but
many continued being lazy by relying on the default of the option not
enabled. Then IE8 came along with the option enabled by default and
caught a lot of crappy add-ons.

The choice is to disable the memory protection option in IE8+ but that
means continuing to allow crappy code to run on your host. Another
choice is to get a later version of the add-on that fixed the memory
problems and run okay under the memory protection mode in IE8+. Another
choice was to dump the add-on, especially if it was abandonware or
supported very little by its author so you couldn't expect any
reasonable schedule for an updated version.

Leave the memory protection option enabled. Exit/kill all instances of
iexplore.exe. Load IE in its no add-ons mode. Now retest the behavior
of IE. If the problem went away in IE's no add-ons mode then you have a
crappy add-on that is causing the problem. To resolve, you have to
disable all add-ons, load IE in its normal mode, and reenable one add-on
at a time to test if the one just reenabled causes the problem. When
the problem resurfaces, the just-prior-enabled add-on is the culprit.
Check for a later version (and if it addresses memory problems else the
new version isn't any better than the old one) or dump the crappy add-on
and look for an alternative assuming you really need a similar add-on
rather than just do without.

 

[Leon Manfredi]

Hmm, that could mean:
- Windows 7 Pro 32-bit on 64-bit hardware.
- Windows 7 Pro 64-bit on 64-bit hardware.


Every web site or just some web sites? If just some, which ones?

Have you tried to reset IE9 (Advanced Options) and retest?

Have you rebooted Windows and retested IE9?

Have you rebooted into Windows' safe mode (with networking) and retested
IE9?

Is InPrivate Filtering enabled? Did you import a TPL to add a fixed
list of sites and URL strings to block using InPrivate Filtering? If
so, whose TPL did you import?

Did you install any ad-block add-ons, proxies, or web-filtering
software?

Are you using a 'hosts' file that lists hosts to block their content?


InPrivate Filtering and TPLs and IE add-ons obviously wouldn't affect
Firefox. A 'hosts' file would normally affect both web browsers and I
don't personally know of a Firefox extension that has that web browser
skip using the 'hosts' file.


Did you reset the Internet and Restricted Sites to their default
settings? Are there any hosts listed in the Sites list for the
Restricted Sites security zone?

I sadly allowed IE9 to install.... reason: I think that in concert with Explorer.
that I think is it's a live background shell, where other programs like FF, to
executes poorly, because of it being a memory HOG! ...... All was fine whis IE8.

 

[KCB]

I couldn't find a NG for Internet Explorer (that had any posting less than
a year old) so I am asking for help here. I am Running Windows 7
Professional on a 64 bit machine. In the last day or two Internet
Explorer 9 has quit working properly while downloading or printing. I
first noticed it when I tried to print a coupon from an email--it wouldn't
work from either Outlook 2010 or Windows Live Mail. The other problem is
with Webshots. The same thing--when I click on the download button the
drop down menu doesn't appear. I know it is a problem with IE, because I
downloaded Firefox and both items work fine with Firefox. I have checked
the security options and they are exactly the same as my two other
machines running Windows 7 and IE 9, but they are 32 bit machines and the
Win 7 is Home Premium. Any ideas other than switching to Firefox? I do
prefer Internet Explorer. TIA

Some sites will not function properly if you have content filtering turned
ON. Look at the right side of the address bar, there is a circle with a
slash through it. When you are at one of your non-functioning sites, click
this and you can try to disable Active-X filtering or Tracking Protection,
or both. If that's not it, then I would probably try an IE9 Reset.