Windows freezes when on MsOffice or saving attachments

[laila]

Hi,
I am experiencing freezing of my system (Windows 7 64b) with MsOffice 2010 when and ONLY :
1. When I open office applications (mainly Word and Excel). Each time I open the applications, I got the "not responding" at the top of the window, it gets worse is the file opened, I make a change in it (which take time to type) and I try to save the changes: in this case the only solution is to shut down the computer (Manually). Even the task manager freezes when I tried to close the application.

2. When I try to download attachments (small word and excel files) from mail server (I tried them all, gmail, hotmail, yahoo...): I got the "not responding" at the top of the window. In this case the solution is to wait until the attachment is downloaded (it takes more than 1 min for a very small word file 25K)
I tried a lot of solutions I found online. ccleaner, deleting add-ins, cleaning registry, disk cleanup...

The thing is, as long as I dont open any MsOffice Apps or try to d/l attachments from email, I can download from the Internet without any problem, and I can do anything else, even sending emails with attachments!!!
Any clues please?
thank you

 

[Core]

Have you applied all available updates to Office? I've had similar issues in the past, and this almost invariably helped fix them.

If you have, then honestly I would try removing and reinstalling Office, as much of a pain as it is.

 

[TrainableMan]

It might also help us to know how much RAM your computer has and whether you are running the 32-bit or 64-bit W7 OS.

 

[Digerati]

Hey says 64b so I am going to risk it and assume 64-bit.

I would try to Repair Office before uninstalling and reinstalling. It may not work, but often it does and sure saves a lot of hassles.

You said the problem happens when you try to download attachments - download with what?

 

[laila]

Hi all, Thank you for your replies
To Answer your questions:
My laptop is a Samsung R540
Windows 7 64 bit
RAM: 3GB

Yes I tried Office repair but the problem persists

I applied all the Office updates, the drivers updates...

When I try to download the attachments I receive with emails (gmail, hotmail, yahoo) (all of them word or excel small files): but as I said, in this case I just have to wait until the download goes thru. Unlike the Msoffice apps when I have to manually shut down the system because even the task manager freezes when Msoffice stops responding.

Thank you

 

[Digerati]

When I try to download the attachments I receive with emails (gmail, hotmail, yahoo)

I asked, "with what" because Gmail, Hotmail, and Yahoo are all web-based email program. You don't download with them since they run in a browser. Which browser? Have you tried an alternative browser?

Does it freeze just when downloading, or when you try to open the attachments?

Have you scanned for malware?

 

[laila]

Oh I see...
I use mostly Mozilla Firefox and I tried to do it on IE9, same problem
It freezes when I click on download attachment, it starts d/l and then I get the "not responding" message

Yes I scanned with Malwarebytes... nothing

 

[Core]

Do you have all Windows Update (Windows, not Office) patches applied?

If not, install them. If yes, run sfc /scannow.

 

[laila]

Just checked one more time, all updates installed

I run the sfc /scannow I had the prompt cmd window for a sec and it disappeared

 

[Core]

Just checked one more time, all updates installed

I run the sfc /scannow I had the prompt cmd window for a sec and it disappeared

Don't type it into the start menu. Launch Command Prompt with Admin privileges and type it in there.

 

[laila]

Core,
Just did it, it says: Windows Resource Protection did not find any integrity violations