- Aug 24, 2016
- Reaction score
About 2 weeks ago I got a notice that there were new updates available for my Dell. I have it set to notify me but don't download any updates. I opened the updater and saw that there were over 40 updates and it stated that I hadn't installed any since April. I always install them when notified. I clicked to update all and it just ran and ran. So finally I cancelled the update and when I went to shut down my computer there were 2 updates to be installed at shutdown. I did that and when I restarted my computer I went back to the update site and tried to download the rest of the updates but the same thing happened. Each time there would be 1 or 2 updates waiting to be installed when I shut my system down. I did this about 6 times and then the last time the computer froze while I was at the update site downloading. Had to power off the computer, nothing else would get it to work. After restarting, I went back to the update site and it stated that I had NEVER checked for updates and NEVER installed any updates. Tried various things that I found online to fix this but nothing worked. Finally got an ISO copy of Windows 7 SP1 from a friend and did an in-place reinstall. It was a copy he made a few years ago so it wasn't up to date with all the updates. Everything went fine with the reinstall but the update page still says NEVER for both and it will just run and run and not do any updates. Also the computer now intermittently freezes for a time and run really slow, except when I first start it. Before I did the reinstall I did a cleanup, emptied temp and prefetch folders, did a check disc, and ran anti-virus and Malewarebytes. I have tried a few things that I found online but can't get Microsoft FIXIT to work and can't get Internet Explorer 11 to load or do any updates. I didn't try "How do I reset Windows Update components?" because I was very nervous about doing that much typing into the registry. Didn't want to screw it up. I was thinking that maybe if I got a newer ISO copy of Windows 7 SP1 I could try another in-place reinstall but I can't find a place to download a legit copy. My computer does have a COA for Home version 64 bit. Sorry this went on so long but I just wanted to get as much info out there as possible. I don't want to have to blow everything off of my system if at all possible, that's why I want to get it fixed. I've never contacted a help forum before so I'm hoping someone can help. What should I do now ?