System_Service_Exception W7 64-bit


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Hi folks,

I've been having system crashes on my primary Win7 desktop for quite some time and now am finally committed to figuring out what is happening. Hopefully someone will be able to help here.

Here is my minidump and CPU-Z screencaps. Thank you in advance!
 

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Shintaro

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Mate,

You could have a hardware problem.

Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Mar 18 11:35:27.509 2014 (UTC + 11:00)
System Uptime: 0 days 0:04:22.571
BugCheck 3B, {c0000005, fffff80002c8e410, fffff8800b3d0170, 0}
Probably caused by : memory_corruption
BUGCHECK_STR: 0x3B
PROCESS_NAME: chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Feb 22 03:15:52.214 2014 (UTC + 11:00)
System Uptime: 0 days 0:03:09.275
BugCheck 3B, {c000001d, fffff80002c59138, fffff8800a3e0e80, 0}
Probably caused by : memory_corruption
BUGCHECK_STR: 0x3B
PROCESS_NAME: cloud.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Feb 15 03:21:37.260 2014 (UTC + 11:00)
System Uptime: 0 days 0:04:39.321
BugCheck 1E, {ffffffffc0000005, fffff8800b1f6a10, 0, 0}
Probably caused by : ataport.SYS ( ataport!PortListInsertRequest+10c )
BUGCHECK_STR: 0x1E_c0000005
PROCESS_NAME: mscorsvw.exe
1/ Please download and run Windows Defender Offline. It will create a CD / DVD / USB and will boot and scan your hard drive offline.
2/ Download and run TDSSKiller.
3/ Install Malwarebytes (Free Version) and scan your computer.
4/ Run chkdsk to check your hard drive(s)
5/ Please run MemTest86. There software needs to run through at lease 8 passes. This will take some time, so maybe you need to let it run over night. Here is a HowTo on MemTest86.
 
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Thanks, Shintaro.

So far, I've run 1-4 and nothing has come up yet. Will work on #5 now.
 
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Ok, I ran memtest for 20 hours and 9 passes, but no errors. :(

Any other suggestions? I also got a pagefault_in_nonpaged_area BSOD recently too.
 

Shintaro

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Driver verifier

The Driver Verifier tool that is included in every version of Windows since Windows 2000 it is used to detect and troubleshoot many driver issues that are known to cause system corruption, failures, or other unpredictable behavior.

***FIRST: Please backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Windows 7 Startup Repair feature.)
  1. Go to Start and type in "verifier" (without the quotes) and press Enter
  2. Select "Create custom settings (for code developers)" and click "Next"
  3. Select "Select individual settings from a full list" and click "Next"
  4. Select:
    ---- Special Pool
    ---- Pool Tracking
    ---- Force IRQL Checking
    ----Deadlock Detection
    ---- Security Checks (Windows 7 & 8)
    ---- DDI compliance checking (Windows 8)
    ---- Miscellaneous Checks

  5. Click "Next"
  6. Select "Select driver names from a list" and click "Next"
  7. Then select all drivers NOT provided by Microsoft and click "Next"
  8. Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

How Long should I wait for a crash?

- If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

How do I turn Driver Verifier off?!

- Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page.

- Or press the Windows Key + R, and type in "verifier /reset" (Without the quotes)

- Then locate and zip up the memory dump file and upload it with your next post. then locate and zip up the memory dump file and upload it with your next post.

I can't get in to Windows, what do I do?

- If Windows will not start and get to a login screen or desktop, because it crashes too soon, try it in Safe Mode.


- If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

_________________________
 
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Shintaro

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Also, in CPU-Z could you go to the About tab and save the report to a .txt file and upload it to the forum please.
 

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