Random shut down and system repair on all work computers

Jul 1, 2015
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I work in a call center, and when ever I log in at some point the computer shuts itself down or restarts. When it comes back up it goes into system repair. Could this have to do with my profile in the system? I am not very tech savvy and all IT had done is reimaged the computers.
Something that happens often is Microsoft programs like outlook and excel will freeze up shortly before. Sometimes it works for an hour before doing this and sometimes it just does this upon logging in
My ultimate question is what is the potential issue and could it be my profile?
Computer is running Windows 7, system won't allow me to look up model number.


^ The World's First ^
May 10, 2010
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Highly unlikely it has anything to do with your profile. More likely a hardware problem. IT should be looking at the shut down which may include a system DMP to see what is causing the trouble; the freezes are much harder because the system won't DMP in the situation.

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