KB976932 Service Pack 1 issue


G

Guest

In trying to Update to Service Pack 1 x64, the machine will not download
nor.... anything. This is the only Update I have struggled with. I have
done everything suggested on Microsoft's support pages to fix this to no
avail, including turning off any anti-virus & my firewall, plus trying to
download from their webpage as opposed to the Update in Windows. Does
anyone have an idea of how to proceed from here, please?

I scanned through the newsgroup looking for this issue before posting. If I
missed it & this has already been addressed, please accept my apologies.

Rich
 
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K

Kirk Bubul

In trying to Update to Service Pack 1 x64, the machine will not download
nor.... anything. This is the only Update I have struggled with. I have
done everything suggested on Microsoft's support pages to fix this to no
avail, including turning off any anti-virus & my firewall, plus trying to
download from their webpage as opposed to the Update in Windows. Does
anyone have an idea of how to proceed from here, please?

I scanned through the newsgroup looking for this issue before posting. If I
missed it & this has already been addressed, please accept my apologies.
Weird things can happen. I installed Windows 7 Home Premium 64-bit
about one week after it became available. I ran Vista 64-bit on my
new computer for about three weeks before that. As soon as SP1 became
available, I attempted to download and install it. NINE times. I got
various error messages. Tried the huge SP1 download. Tried the
smaller SP1 download. Everything. Nothing worked.

Since my HP computer was still under warranty, I called tech support.
They finally hooked me up with Microsoft tech support. I finally got
to second or third level support and they sold me a retail Windows 7
(with SP1) install disc at a big discount. I then did the following:

1. Made two complete image backups.
2. Installed a new hard drive and used the MSFT disc to install
Windows 7 from scratch. When that worked well, I installed all my
programs. I'm using that setup to this day.
3. Out of curiosity, I reinstalled the old hard drive (removing the
new HDD) and did a system recovery to Vista, then to Windows 7, and
then to SP1. This time, SP1 went in without a hitch.

My conclusion: SOMETHING that I installed along the line caused the
failure of SP1 to install. I have no idea what it was.
 
P

Paul

In trying to Update to Service Pack 1 x64, the machine will not download
nor.... anything. This is the only Update I have struggled with. I
have done everything suggested on Microsoft's support pages to fix this
to no avail, including turning off any anti-virus & my firewall, plus
trying to download from their webpage as opposed to the Update in
Windows. Does anyone have an idea of how to proceed from here, please?

I scanned through the newsgroup looking for this issue before posting.
If I missed it & this has already been addressed, please accept my
apologies.

Rich
First, go to the System control panel, and verify that SP1 isn't installed
already. You can see in this example, that SP1 is mentioned in the
OS description.

http://techtastico.com/files/2011/02/panel-de-control-windows-7-sp1.png

If SP1 is not evident there, you can try the standalone installer.
This is KB976932. The useful candidates are at the end of the table
of downloads. You want the 903.2MB download.

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5842#Overview

windows6.1-KB976932-IA64.exe 511.6 MB Download (Itanium server chips)
windows6.1-KB976932-X64.exe 903.2 MB Download <--- SP1 for 64 bit OS
windows6.1-KB976932-X86.exe 537.8 MB Download (32 bit OS)

The order I'd do them.

1) Do a backup (not just a restore point). You want to be prepared for anything.
At least one user, was completely hosed by SP1. Many other failures, the
installer will successfully back out again. But every once in a while, kaboom.

2) As you've had failures, you could try the System Readiness Tool.

http://support.microsoft.com/kb/947821

"All supported x64-based versions of Windows 7"

The one I have stored on disk here is (for my 64 bit laptop)...

Windows6.1-KB947821-v10-x64__SP1_x64_readiness.msu 315,013,596 bytes

I ran that, just for fun, before installing SP1. It didn't say anything
about the state of my OS, so I guess I passed.

3) Now, turn off AV and run the SP1 installer.

So that's a total of 1.2GB of downloads. Hope you're
not on dialup networking...

HTH,
Paul
 
R

R. C. White

Hi, Paul.

Thanks for posting the screenshot of the System Properties page...but I hope
you've now updated to the FINAL version of SP1. That shot shows "Service
Pack 1, v.178". As I recall, v.178 was the Release Candidate, not the final
RTM version. Although there were no changes after v.178, the OP might be
chasing a no-longer-available "phantom" version. And it might confuse
future Windows Updates.

The final version says simply, "Service Pack 1".

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3538.0513) in Win7 Ultimate x64 SP1


"Paul" wrote in message
In trying to Update to Service Pack 1 x64, the machine will not download
nor.... anything. This is the only Update I have struggled with. I have
done everything suggested on Microsoft's support pages to fix this to no
avail, including turning off any anti-virus & my firewall, plus trying to
download from their webpage as opposed to the Update in Windows. Does
anyone have an idea of how to proceed from here, please?

I scanned through the newsgroup looking for this issue before posting. If
I missed it & this has already been addressed, please accept my apologies.

Rich
First, go to the System control panel, and verify that SP1 isn't installed
already. You can see in this example, that SP1 is mentioned in the
OS description.

http://techtastico.com/files/2011/02/panel-de-control-windows-7-sp1.png

If SP1 is not evident there, you can try the standalone installer.
This is KB976932. The useful candidates are at the end of the table
of downloads. You want the 903.2MB download.

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5842#Overview

windows6.1-KB976932-IA64.exe 511.6 MB Download (Itanium server
chips)
windows6.1-KB976932-X64.exe 903.2 MB Download <--- SP1 for 64 bit
OS
windows6.1-KB976932-X86.exe 537.8 MB Download (32 bit OS)

The order I'd do them.

1) Do a backup (not just a restore point). You want to be prepared for
anything.
At least one user, was completely hosed by SP1. Many other failures, the
installer will successfully back out again. But every once in a while,
kaboom.

2) As you've had failures, you could try the System Readiness Tool.

http://support.microsoft.com/kb/947821

"All supported x64-based versions of Windows 7"

The one I have stored on disk here is (for my 64 bit laptop)...

Windows6.1-KB947821-v10-x64__SP1_x64_readiness.msu 315,013,596 bytes

I ran that, just for fun, before installing SP1. It didn't say anything
about the state of my OS, so I guess I passed.

3) Now, turn off AV and run the SP1 installer.

So that's a total of 1.2GB of downloads. Hope you're
not on dialup networking...

HTH,
Paul
 
P

Paul

R. C. White said:
Hi, Paul.

Thanks for posting the screenshot of the System Properties page...but I
hope you've now updated to the FINAL version of SP1. That shot shows
"Service Pack 1, v.178". As I recall, v.178 was the Release Candidate,
not the final RTM version. Although there were no changes after v.178,
the OP might be chasing a no-longer-available "phantom" version. And it
might confuse future Windows Updates.

The final version says simply, "Service Pack 1".

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3538.0513) in Win7 Ultimate x64 SP1
That was just picked at random, off the web, for demo purposes.

To show someone, where to look in the System panel, for their OS version info.

That's not captured from my machine.

I suggest that check, just in case there is any confusion about what
the machine thinks is going on. If it said "Service Pack 1" in there,
you'd be banging your head against the wall, to try installing SP1 on
top of it.

Paul
 
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G

Guest

You want the 903.2MB download.

Finally, finally, FINALLY. After weeks - months, actually - it is finally
done. When it loaded, it, of course, spawned a ton of other updates. All
is now well & the machine is actually running a bit faster. Many thanks.
Much appreciated.

Rich
 
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