Help please Windows7


L

Liz

My girlfrined is uisng Windows 7 Home Premium Windows Live Mail.
She has received the following message on more than one occassion.

The message is as follows:
“Mail Windows Live”

“Enter the characters you see.
This helps us prevent automated programs from using your account
(*****@live.com) to send spam.
(then there are 8 characters in a block)
The picture contains 8 characters
Characters (space to enter them)
To see this less often, verify your account”

Ok Cancel
She said yesterday that for most of the day her computer was deactivated and
she could not send or receive emails.
Can anyone shed any light on this? I am of no use as I still use Windows XP.
Thank you in advance,
Liz.
 
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B

Bob H

My girlfrined is uisng Windows 7 Home Premium Windows Live Mail.
She has received the following message on more than one occassion.

The message is as follows:
“Mail Windows Live”

“Enter the characters you see.
This helps us prevent automated programs from using your account
(*****@live.com) to send spam.
(then there are 8 characters in a block)
The picture contains 8 characters
Characters (space to enter them)
To see this less often, verify your account”

Ok Cancel
She said yesterday that for most of the day her computer was deactivated and
she could not send or receive emails.
Can anyone shed any light on this? I am of no use as I still use Windows XP.
Thank you in advance,
Liz.
As she got any anti malware programs on here PC, like Microsoft Live
Essentials?
If not then download the said program and run it often, as it sounds
like some malware program which is causing the problem.
 
D

Dominique

As she got any anti malware programs on here PC, like Microsoft Live
Essentials?
If not then download the said program and run it often, as it sounds
like some malware program which is causing the problem.
I guess you meant "Microsoft Security Essentials"
 
L

Liz

Bob H said:
As she got any anti malware programs on here PC, like Microsoft Live
Essentials?
If not then download the said program and run it often, as it sounds like
some malware program which is causing the problem.
Thank you Bob I will get this message to her.
I appreciate the help.
 
P

Paul

Liz said:
Thank you Bob I will get this message to her.
I appreciate the help.
More examples here, of the same kind of thing.

http://social.microsoft.com/forums/en-us/onecareofftopic/thread/610F8436-483F-4285-B61A-CE1F7AFACB60

"I started receiving that message whenever I opened Livemail or when
auto-sync was kicking in. I finally tracked it down to an email sitting
in my inbox. I deleted it quickly so cannot recall all of it. But it had
something to do with an acknowledgment to be sent to someone named geroge
something or other, and had BMW in the subject/text. Totally deleted it
& no more popups!! So don't know if that was a virus or trojan trying to
get on board, or just Windows protecting me every time it hit that outgoing
message. Either way -- hopefully your systems will clear up once you double
delete that message from your own systems."

I wonder if some kind of spam message, is using "Read Receipts" ? Perhaps
that feature could be turned off, so the email tool doesn't try to reply
to an incoming mail requesting such a thing ?

http://windows.microsoft.com/en-US/windows-vista/Change-Windows-Mail-receipts-settings

HTH,
Paul
 
L

Liz

Paul said:
More examples here, of the same kind of thing.

http://social.microsoft.com/forums/en-us/onecareofftopic/thread/610F8436-483F-4285-B61A-CE1F7AFACB60

"I started receiving that message whenever I opened Livemail or when
auto-sync was kicking in. I finally tracked it down to an email
sitting
in my inbox. I deleted it quickly so cannot recall all of it. But it
had
something to do with an acknowledgment to be sent to someone named
geroge
something or other, and had BMW in the subject/text. Totally deleted
it
& no more popups!! So don't know if that was a virus or trojan trying
to
get on board, or just Windows protecting me every time it hit that
outgoing
message. Either way -- hopefully your systems will clear up once you
double
delete that message from your own systems."

I wonder if some kind of spam message, is using "Read Receipts" ? Perhaps
that feature could be turned off, so the email tool doesn't try to reply
to an incoming mail requesting such a thing ?
Thank you Paul I have appreciated all the help on this and will let my
girlfriend know.
I for one am hanging on to Windows XP but do know I have to give up the
ghost real soon and
will go with Windows 7 or whaterver is the system at that point and time.
Liz.
 
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A

Andy

The best advice is to teach her not to click on any emails she does not know
the sender.
the tip in this case was mail windows live in the subject line its windows
live mail:)
 
C

Char Jackson

The best advice is to teach her not to click on any emails she does not know
the sender.
the tip in this case was mail windows live in the subject line its windows
live mail:)
Knowing the (apparent) sender isn't good enough, though. Lots of bogus
email is forged these days so that it looks like it came from a known
sender.
 
G

Gene E. Bloch

Knowing the (apparent) sender isn't good enough, though. Lots of bogus
email is forged these days so that it looks like it came from a known
sender.
Apropos that, I just got an e-mail like that from a friend ("Help, I'm
stranded in London, and I need...").

I composed a nice long explanation of the problem and the probable cause
to her and sent it to her e-mail address from *my* address book. I also
told her not to believe my e-mail but to call me to verify it :)

It bounced. Apparently she or her partner caught on right away and
killed the account...

BTW, the reply-to address in the e-mail was almost the same as her
normal address, just similar enough that you might reply without
noticing it was going elsewhere...

I only saw the e-mail because I went to clear my spam folder, and it was
the only non-Viagra one present...
 
K

Ken Blake

Knowing the (apparent) sender isn't good enough, though. Lots of bogus
email is forged these days so that it looks like it came from a known
sender.


Right! Similarly, you often see advice not to open attachments from
people you don't know. I think that that's one of the most dangerous
pieces of advice you see around, because it implies that it's safe to
do the opposite--open attachments from friends and relatives. But many
viruses spread by sending themselves to everyone in the infected
party's address book, so attachments received from friends are perhaps
the *most* risky to open.

Even if the attachment legitimately comes from a friend, it can
contain a virus. I'm not suggesting that a friend is likely to send
you a virus on purpose, but if the friend is infected without
realizing it, any attachment he sends you is likely to also be
infected.
 
G

Gordon

Even if the attachment legitimately comes from a friend, it can
contain a virus. I'm not suggesting that a friend is likely to send
you a virus on purpose, but if the friend is infected without
realizing it, any attachment he sends you is likely to also be infected.
Absolutely. I seem to remember a Gartner survey done some years ago
(wish I'd kept the link!) that showed that something like 75% of
infections in corporate environments were from attachments sent by
people known to the recipient...
 
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L

Liz

Gordon said:
Absolutely. I seem to remember a Gartner survey done some years ago (wish
I'd kept the link!) that showed that something like 75% of infections in
corporate environments were from attachments sent by people known to the
recipient...
Thank you to everyone that offered suggestions and help.
It was appreciated.
Liz.
 
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W

...winston

Instruct here to visit her live.com account at either of the following
links
http://mail.live.com
or
http://account.live.com

....and using her live.com username and pw, sign on..when prompted enter the
8 character verification requirement.

Fyi...
<qp>
The characters you are asked to enter is part of the Hotmail Human
Interactive Proof (HIP) validation process. This challenge is used to
reduce abuse of Hotmail accounts. Some people use computers to set up their
accounts to send unwanted messages.

If the charactes failed to load, I recommend that you perform the
following:


a. Change the characters in the picture by clicking on the "Refresh" button
beside the picture.
b. If your computer has speakers, click the Audio link. An audio file will
play the numbers and the letters that you are supposed to enter.
</qp>

--
....winston
msft mvp mail

"Liz" wrote in message
My girlfrined is uisng Windows 7 Home Premium Windows Live Mail.
She has received the following message on more than one occassion.

The message is as follows:
“Mail Windows Live”

“Enter the characters you see.
This helps us prevent automated programs from using your account
(*****@live.com) to send spam.
(then there are 8 characters in a block)
The picture contains 8 characters
Characters (space to enter them)
To see this less often, verify your account”

Ok Cancel
She said yesterday that for most of the day her computer was deactivated
and
she could not send or receive emails.
Can anyone shed any light on this? I am of no use as I still use Windows
XP.
Thank you in advance,
Liz.
 

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