Windows7 Update erases all email in storage folders

[shorti]

Whenever Windows 7 updates, all of my saved email that has been stored in
storage folders is gone.

Outlook Express still shows the From, To, Subject, and date of all
previously stored messages, but
selecting a message dated before the update results in a popup window that
says the message can't be found.

1. What's happening?

2. How do I store email so this doesn't happen?

Tom

 

[Bob I]

Outlook Express isn't supported in Windows 7, and development of Outlook
Express has ceased, I suggest you acquire and install a different e-mail
client.

 

[Char Jackson]

Whenever Windows 7 updates, all of my saved email that has been stored in
storage folders is gone.

Outlook Express still shows the From, To, Subject, and date of all
previously stored messages, but
selecting a message dated before the update results in a popup window that
says the message can't be found.

1. What's happening?

2. How do I store email so this doesn't happen?

Tom

Step 1: use an email client that works in and is supported by Win 7.

Step: storage folders? Please explain what that is and why you think
Windows Updates have something to do it.

 

[Peter Jason]

Whenever Windows 7 updates, all of my saved email that has been stored in
storage folders is gone.

Outlook Express still shows the From, To, Subject, and date of all
previously stored messages, but
selecting a message dated before the update results in a popup window that
says the message can't be found.

1. What's happening?

2. How do I store email so this doesn't happen?

Tom

Microsoft are trembling in the long grass over this one. I had a
similar experience a few weeks ago when an overnight update shuffled
my Explorer folders. Hence my Outlook10 folders needed rearranging,
and it all took a lot of work. Bah!

 

[VanguardLH]

Whenever Windows 7 updates, all of my saved email that has been stored in
storage folders is gone.

Outlook Express still shows the From, To, Subject, and date of all
previously stored messages, but
selecting a message dated before the update results in a popup window that
says the message can't be found.

1. What's happening?

2. How do I store email so this doesn't happen?

Tom

Unless you take extraordinary measures to get OE running under Windows
7, it is doubtful that you are using OE under Windows 7. Since Windows
7 doesn't come with any e-mail client, and since it seems unlikely (but
possible) you are running OE on Windows 7, just what e-mail client are
you using where "all of saved e-mail stored in folders" is gone? OE
saves into .dbx files, not folders as does, say, Windows Live Mail.

Are you using OE on Windows 7? If so, just how did you get OE on that
OS (which comes absent of ANY e-mail client)? Did you mean WLM or
another e-mail client and mention OE by mistake?

Just WHAT is the folder under which all e-mails (in some unidentified
format) that gets erased? If you managed to get OE installed on Windows
7 (in the Windows XP virtual machine called XP Mode) then the path to
its .dbx files is based on that OS. The path it uses might not work if
somehow you otherwise transplated OE into Windows 7 proper.

 

[Char Jackson]

Microsoft are trembling in the long grass over this one. I had a
similar experience a few weeks ago when an overnight update shuffled
my Explorer folders. Hence my Outlook10 folders needed rearranging,
and it all took a lot of work. Bah!

I take hence to mean that the second thing logically followed the
first thing, but Explorer folders aren't related to Outlook folders,
so "Bah!" indeed.

 

[Peter Jason]

I take hence to mean that the second thing logically followed the
first thing, but Explorer folders aren't related to Outlook folders,
so "Bah!" indeed.

One is tempted to conclude that concurrent events have the same
underlying cause. Not always true of course...
http://en.wikipedia.org/wiki/Causality
Anyway the Outlook10 was throwing up error messages about "not found"
and this disappeared when I rearranged the Explorer folders to their
original configuration.

 

[Char Jackson]

One is tempted to conclude that concurrent events have the same
underlying cause. Not always true of course...
http://en.wikipedia.org/wiki/Causality
Anyway the Outlook10 was throwing up error messages about "not found"
and this disappeared when I rearranged the Explorer folders to their
original configuration.

No problem, it's an easy trap to fall into, and you may have done it
twice. First, equating a possible overnight update to your Explorer
folders getting "shuffled", whatever that means, and second, equating
the Outlook issue with the Explorer issue.

If the Outlook issue happens again, make a note of the actual error
message in its entirety. It may be something that needs to be fixed
rather than ignored.

 

[Gene E. Bloch]

No problem, it's an easy trap to fall into, and you may have done it
twice. First, equating a possible overnight update to your Explorer
folders getting "shuffled", whatever that means, and second, equating
the Outlook issue with the Explorer issue.

If the Outlook issue happens again, make a note of the actual error
message in its entirety. It may be something that needs to be fixed
rather than ignored.

OTOH, I haven't the faintest idea what an "Explorer Folder" is.

Or more accurately, I have several ideas and no way to choose among
them.

 

[Vic RR Garcia]

Whenever Windows 7 updates, all of my saved email that has been stored
in storage folders is gone.

Outlook Express still shows the From, To, Subject, and date of all
previously stored messages, but
selecting a message dated before the update results in a popup window
that says the message can't be found.

1. What's happening?

Windows 7 and Outlook Express... That's definitely a layer 8 error, no
fix for that.

2. How do I store email so this doesn't happen?

Get mail, print it, bound the pages, that worked for the past 3000 years.

 

[Char Jackson]

OTOH, I haven't the faintest idea what an "Explorer Folder" is.

I was picturing one or more unspecified folders being viewed in
Windows Explorer, but you're right, it's hard to see how it could be
more vague.

Or more accurately, I have several ideas and no way to choose among
them.

At this point, any approach requires way too many assumptions. We
weren't given enough information to know in which direction lies the
first step.*

*Trying to impress my English/Grammar teacher and probably blew it.

 

[R. C. White]

Hi, Tom.

Your post was made with Windows Live Mail, the successor to Outlook Express.
As you probably know, OE will not run at all in Vista or Win7 (except in XP
Mode in Win7 Pro or Ultimate).

How do you know that OE still shows From, To, etc., for your messages? Or
was that a slip of the finger; did you really mean that WLM shows that
information?

Several parts of your message leave us wondering just what you meant. Which
Win7 updates are you talking about? Do you mean updates to WLMail - and the
other Windows Live Essentials? I see that you are running the latest
version of WLM, Build 15.4.3538.0513, as I am.

Have you let WLM import all your OE messages? It appears that you did
because you have the metadata. And you seem to be saying that you DID have
the message texts before you updated SOMETHING. What did you update? Long
ago or just recently?

One major change between OE and WLM is the storage of news and mail
messages. OE stored all messages in a few files, which OE called "folders",
each with the .dbx extension. If you got 1,000 short messages from your
Mom, they might all be stored in one file that you might call the Family.dbx
folder. All newsgroup posts would be stored in a few .dbx files named for
the newsgroups. One other OE file, called Folders.dbx, served as the index
to all the other "folders". When these files were imported into WLM, the
individual messages would be separated into thousands of files with .eml
extensions for mail and .nws extensions for newsgroup posts. Are you
missing a few large .dbx (OE) files? Or many small .nws and .eml (WLM)
files?

As Char suggested, Win7 updates should not have affected this at all.

Sorry that I don't have answers, Tom. At this point, all I have is more
questions for you. Could you please post a more complete description of
your problem?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3538.0513) in Win7 Ultimate x64 SP1


"shorti" wrote in message

Whenever Windows 7 updates, all of my saved email that has been stored in
storage folders is gone.

Outlook Express still shows the From, To, Subject, and date of all
previously stored messages, but
selecting a message dated before the update results in a popup window that
says the message can't be found.

1. What's happening?

2. How do I store email so this doesn't happen?

Tom

 

[Peter Jason]

I did post some error messages from the Computer Management Event
Viewer, but now I've lost them all.

OTOH, I haven't the faintest idea what an "Explorer Folder" is.

These used to be called "directories" and now they appear on the LHS
of the Windows Explorer screen, they're colored yellow and they look
like little hang files. These folders can be part of a set and/or
can have sets of their own. One is reminded of:

“Great fleas have little fleas upon their backs to bite ‘em,
And little fleas have lesser fleas, and so ad infinitum.
And the great fleas themselves, in turn, have greater fleas to go on,
While these again have greater still, and greater still, and so on.”

or even........

Big bugs have little bugs,
Upon their bums to bite 'em.
And little bugs have lesser bugs,
And so on ad infinitum

 

[Char Jackson]

I did post some error messages from the Computer Management Event
Viewer, but now I've lost them all.

I didn't see them. Do you have their Message ID's?

Also, what do you mean when you say lost them?

These used to be called "directories" and now they appear on the LHS
of the Windows Explorer screen, they're colored yellow and they look
like little hang files. These folders can be part of a set and/or
can have sets of their own. One is reminded of:

That's what I assumed you meant. Next, can you tell us what you meant
by "shuffled"?

Do we have to ask each question in a new post or can we get all of the
relevant information at once?

 

[shorti]

I'm still thinking of my old PC.

It is Windows Live Mail, not OE that is having the problem.

Very sorry everyone.

I have several storage folders I created for messages from family, friends,
work etc.

The message just says:
Message cannot be found
The contents of this message cannot be found.


Tom

--------------------------------------------------------------------------------------------------------------------------

"R. C. White" wrote in message

Hi, Tom.

Your post was made with Windows Live Mail, the successor to Outlook Express.
As you probably know, OE will not run at all in Vista or Win7 (except in XP
Mode in Win7 Pro or Ultimate).
<snip>

 

[Peter Jason]

I didn't see them. Do you have their Message ID's?

Also, what do you mean when you say lost them?


That's what I assumed you meant. Next, can you tell us what you meant
by "shuffled"?

I can't remember, but one large folder had inserted itself into the My
Documents folder. It must have had something to do with Outlook10.

Do we have to ask each question in a new post or can we get all of the
relevant information at once?

The event occured on Sep28. Updates for that day were:

Windows Malicious Software Removal Tool x64 - September 2011
(KB890830)
Installation date: ?28-?Sep-?11 12:46 PM
Installation status: Successful
Update type: Important

Definition Update for Microsoft Security Essentials - KB2310138
(Definition 1.113.416.0)
Installation date: ?28-?Sep-?11 12:36 PM
Installation status: Successful
Update type: Optional

Definition Update for Microsoft Security Essentials - KB2310138
(Definition 1.113.391.0)
Installation date: ?28-?Sep-?11 2:10 AM
Installation status: Successful
Update type: Optional

And the only one on the 27thSep....

Definition Update for Microsoft Security Essentials - KB2310138
(Definition 1.113.515.0)
Installation date: ?29-?Sep-?11 1:22 PM
Installation status: Successful
Update type: Optional
Install this update to revise the definition files that are used to
detect viruses, spyware, and other potentially unwanted software. Once
you have installed this item, it cannot be removed.






From "Computer Management/EventViewer/WindowsLogs/Applications"


FIRST of 3.........

Log Name: Application
Source: SideBySide
Date: 28-Oct-11 12:32:24 AM
Event ID: 72
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Frank-PC
Description:
Activation context generation failed for "c:\program files\microsoft
security client\MSESysprep.dll".Error in manifest or policy file
"c:\program files\microsoft security client\MSESysprep.dll" on line
10. The element imaging appears as a child of element
urn:schemas-microsoft-com:asm.v1^assembly which is not supported by
this version of Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">72</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-27T13:32:24.000000000Z" />
<EventRecordID>29072</EventRecordID>
<Channel>Application</Channel>
<Computer>Frank-PC</Computer>
<Security />
</System>
<EventData>
<Data>imaging</Data>
<Data>urn:schemas-microsoft-com:asm.v1^assembly</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>c:\program files\microsoft security
client\MSESysprep.dll</Data>
<Data>c:\program files\microsoft security
client\MSESysprep.dll</Data>
<Data>10</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



2nd of 3................

Log Name: Application
Source: SideBySide
Date: 28-Oct-11 12:30:39 AM
Event ID: 80
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Frank-PC
Description:
Activation context generation failed for "C:\Program Files
(x86)\Nero\Nero8\Nero PhotoSnap\PhotoSnapViewer.exe".Error in manifest
or policy file "" on line . A component version required by the
application conflicts with another component version already active.
Conflicting components are:. Component 1:
C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2:
C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-27T13:30:39.000000000Z" />
<EventRecordID>29071</EventRecordID>
<Channel>Application</Channel>
<Computer>Frank-PC</Computer>
<Security />
</System>
<EventData>

<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest</Data>

<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Nero\Nero8\Nero
PhotoSnap\PhotoSnapViewer.exe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



3rd of 3.................

Log Name: Application
Source: SideBySide
Date: 28-Oct-11 12:30:39 AM
Event ID: 80
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Frank-PC
Description:
Activation context generation failed for "C:\Program Files
(x86)\Nero\Nero8\Nero PhotoSnap\PhotoSnap.exe".Error in manifest or
policy file "" on line . A component version required by the
application conflicts with another component version already active.
Conflicting components are:. Component 1:
C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2:
C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-27T13:30:39.000000000Z" />
<EventRecordID>29070</EventRecordID>
<Channel>Application</Channel>
<Computer>Frank-PC</Computer>
<Security />
</System>
<EventData>

<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest</Data>

<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Nero\Nero8\Nero
PhotoSnap\PhotoSnap.exe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

**********

 

[Peter Jason]

I can't remember, but one large folder had inserted itself into the My
Documents folder. It must have had something to do with Outlook10.





The event occured on Sep28. Updates for that day were:

Windows Malicious Software Removal Tool x64 - September 2011
(KB890830)
Installation date: ?28-?Sep-?11 12:46 PM
Installation status: Successful
Update type: Important

Definition Update for Microsoft Security Essentials - KB2310138
(Definition 1.113.416.0)
Installation date: ?28-?Sep-?11 12:36 PM
Installation status: Successful
Update type: Optional

Definition Update for Microsoft Security Essentials - KB2310138
(Definition 1.113.391.0)
Installation date: ?28-?Sep-?11 2:10 AM
Installation status: Successful
Update type: Optional

And the only one on the 27thSep....

Definition Update for Microsoft Security Essentials - KB2310138
(Definition 1.113.515.0)
Installation date: ?29-?Sep-?11 1:22 PM
Installation status: Successful
Update type: Optional
Install this update to revise the definition files that are used to
detect viruses, spyware, and other potentially unwanted software. Once
you have installed this item, it cannot be removed.






From "Computer Management/EventViewer/WindowsLogs/Applications"


FIRST of 3.........

Log Name: Application
Source: SideBySide
Date: 28-Oct-11 12:32:24 AM
Event ID: 72
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Frank-PC
Description:
Activation context generation failed for "c:\program files\microsoft
security client\MSESysprep.dll".Error in manifest or policy file
"c:\program files\microsoft security client\MSESysprep.dll" on line
10. The element imaging appears as a child of element
urn:schemas-microsoft-com:asm.v1^assembly which is not supported by
this version of Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">72</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-27T13:32:24.000000000Z" />
<EventRecordID>29072</EventRecordID>
<Channel>Application</Channel>
<Computer>Frank-PC</Computer>
<Security />
</System>
<EventData>
<Data>imaging</Data>
<Data>urn:schemas-microsoft-com:asm.v1^assembly</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>c:\program files\microsoft security
client\MSESysprep.dll</Data>
<Data>c:\program files\microsoft security
client\MSESysprep.dll</Data>
<Data>10</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



2nd of 3................

Log Name: Application
Source: SideBySide
Date: 28-Oct-11 12:30:39 AM
Event ID: 80
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Frank-PC
Description:
Activation context generation failed for "C:\Program Files
(x86)\Nero\Nero8\Nero PhotoSnap\PhotoSnapViewer.exe".Error in manifest
or policy file "" on line . A component version required by the
application conflicts with another component version already active.
Conflicting components are:. Component 1:
C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2:
C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-27T13:30:39.000000000Z" />
<EventRecordID>29071</EventRecordID>
<Channel>Application</Channel>
<Computer>Frank-PC</Computer>
<Security />
</System>
<EventData>

<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest</Data>

<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Nero\Nero8\Nero
PhotoSnap\PhotoSnapViewer.exe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



3rd of 3.................

Log Name: Application
Source: SideBySide
Date: 28-Oct-11 12:30:39 AM
Event ID: 80
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Frank-PC
Description:
Activation context generation failed for "C:\Program Files
(x86)\Nero\Nero8\Nero PhotoSnap\PhotoSnap.exe".Error in manifest or
policy file "" on line . A component version required by the
application conflicts with another component version already active.
Conflicting components are:. Component 1:
C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2:
C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-27T13:30:39.000000000Z" />
<EventRecordID>29070</EventRecordID>
<Channel>Application</Channel>
<Computer>Frank-PC</Computer>
<Security />
</System>
<EventData>

<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest</Data>

<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Nero\Nero8\Nero
PhotoSnap\PhotoSnap.exe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

**********

After copying all this, the computer would not shut down because "a
dialogue was open in Computer Management" which I could not find.
Forcing a shutdown I got a blue screen. Subsequent restarting and
recovering I got a message log...

*********************************
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800037C64EA
BCP3: 0000000000000000
BCP4: 000000000000004E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110511-50435-01.dmp
C:\Users\Frank\AppData\Local\Temp\WER-86455-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our
privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

**********************************

 

[Char Jackson]

I can't remember, but one large folder had inserted itself into the My
Documents folder.

Ah, I see, a drag and drop gone bad. If your hand continues to be
unsteady, (it can also be a hardware problem, you know), then I
recommend switching to the two-step cut/paste or copy/paste, depending
on your intention. You can use the right-click context menu, which is
probably the slowest way, or you can use the keyboard (Ctrl-x/c/p), or
you can even use the toolbar/menu.

It must have had something to do with Outlook10.

No, we've already discussed the fallacy of assuming two unrelated
events are somehow related. Outlook had nothing to do with it.

The event occured on Sep28. Updates for that day were:

<snipped>

Nothing relevant there. Those are all routine.

From "Computer Management/EventViewer/WindowsLogs/Applications"

FIRST of 3.........

<snipped>

Nothing relevant there, as well. Check the System section in Event
Viewer rather than the Application section. While you're in the
Application section, though, look for Outlook issues. Do you know how
to use the view filter?

After copying all this, the computer would not shut down because "a
dialogue was open in Computer Management" which I could not find.
Forcing a shutdown I got a blue screen. Subsequent restarting and
recovering I got a message log...

I would do one or more additional restart cycles at this time. If they
complete normally, then you could rest a little easier. Right now my
confidence in the integrity of your system is rather low, and not only
because of the blue screen. Who knows what other files or folders
you've inadvertently moved, plus you have/had Outlook complaining that
it can't find something, and now most recently you have an open dialog
that you can't find. The primary thing in common with all of those
things is the user. (No offense intended, the same could be said for
most people.)

 

[...winston]

"R. C. White" wrote in message
As Char suggested, Win7 updates should not have affected this at all.

Sorry that I don't have answers, Tom. At this point, all I have is more
questions for you. Could you please post a more complete description of
your problem?

RC

 

[shorti]

OK. You want more details.

My WLM is Version 2011 (Build 15.4.3538.0513)

I have created folders in WLM under the 'Storage Folders" heading in the
lower left side pane.
Some are called 'Saved Family', 'American Legion", '40/8', and
'Woodworking'.

I -receive- messages and move them to the appropriate folders.
I -send- messages and move them to the appropriate folders.

I have lost all of the old messages a few times.

The last time I lost them, I did some detective work and noticed that the
dates of the missing messages were from the last Windows Update and earlier.
As I now recall, that happened -every- time there was an Update.

The storage folders still show the 'To', 'From', subject, and dates of the
messages, but display :

Message cannot be found
The contents of this message cannot be found.
Windows Live Mail

in the right side pane when I highlight an old message.

When I look in the actual hard drive folder the messages should be stored
in, only the messages -since- the Update show up, even when I have 'show
hidden files' checked.
The stored messages I last looked at were existing the day before the last
Update, but are gone now.

IMPORTANT - Even MORE than where are the past messages (although I would
like to know), I want to know how to store email -outside- WLM in the future
and still be able to read it.,

---------------------------------------------------------------------------------------------------------------
"...winston" wrote in message

"R. C. White" wrote in message
As Char suggested, Win7 updates should not have affected this at all.

Sorry that I don't have answers, Tom. At this point, all I have is more
questions for you. Could you please post a more complete description of
your problem?

RC