Windows 7 crashes during browsing

Discussion in 'Crashes, BSODs and Debugging' started by Koushik, Jul 9, 2017.

  1. Koushik

    Koushik

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    I have Windows 7 Ultimate 32 bit in my Acer 4720Z laptop. The laptop was purchased in 2008 (2GB RAM) and is running fine. But for the last few weeks, during browsing, it suddenly crashes and shows blue screen (BSOD) showing some tcpip.sys message.

    The BSOD shows:

    "A problem has been detected and windows has been shutdown to prevent damage to your computer.

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    If this is the first time you've seen this stop error screen, then restart your computer. If this screen appears again, follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

    Technical information:

    ***STOP: 0X000000D1 (0X00000010, 0X00000002, 0x00000001, 0x8908B23A)

    *** tcpip.sys - Address 890B23A base at 89030000, DateStamp 4a5bbf8e "


    After a few seconds the blue screen goes off and a black screen comes asking me to select Windows Normal or Windows Safe mode. i select Windows Normal mode and then again my previous session is restored. A "Windows has recovered from an unexpected shutdown" dialog box opens up with the following details:

    " Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000010
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 8906C23A
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\070217-20482-01.dmp
    C:\Users\KOUSHIK\AppData\Local\Temp\WER-57174-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt "


    I have a registered Quickheal Antivirus installed in my system so I guess this isn't a viral/malware attack. This happens with Firefox, Google Chrome, IE i.e. every browser. Anyone having any idea to troubleshoot the problem?

     
    Koushik, Jul 9, 2017
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  2. Koushik

    john steadman

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    john steadman, Jul 10, 2017
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  3. Koushik

    Koushik

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    Sir (John Steadman),

    My laptop was purchased in 2008 and it has 2GB RAM and XP SP3 was installed during purchase. One year ago I installed Win 7 Ultimate since Microsoft stopped XP updates. "Performance" tab in Task Manager shows:
    Physical Memory (MB):
    Total 2038
    Cached 529
    Available 540
    Free 21

    Kernel Memory (MB):
    Paged 160
    Nonpaged 61

    Does it mean my laptop's RAM is not sufficient to run Win 7 Ultimate?
     
    Koushik, Jul 11, 2017
    #3
  4. Koushik

    john steadman

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    Physical Memory (MB):
    Total 2038
    Cached 529
    Available 540 not enough to run programs smoothly system will crash
     
    john steadman, Jul 12, 2017
    #4
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