Optional updates crashes windows Explorer


J

Jim

I hope somebody has an idea how to solve this problem.

Using Windows 7 64 bit on a Dell XPS 8000 with 6GB of memory.

When I use control panel to check for updates it will show that optional
updates are available, but when I click on them to see what they are and
select them for install Windows Explorer crashes.

Here's the details from the crash screen
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: DUser.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf26
Exception Code: c0000005
Exception Offset: 0000000000001856
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ce03
Additional Information 2: ce0350aa6406b6286f874e2b50ca62c4
Additional Information 3: 2ae3
Additional Information 4: 2ae3df61af02777d147d3707ffbc0343

To get around the problem temporarily I have setup a second user and log
into that user and view the updates and select the ones I want to install.

Jim
 
E

Ed Cryer

Jim said:
I hope somebody has an idea how to solve this problem.

Using Windows 7 64 bit on a Dell XPS 8000 with 6GB of memory.

When I use control panel to check for updates it will show that optional
updates are available, but when I click on them to see what they are and
select them for install Windows Explorer crashes.

Here's the details from the crash screen
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: DUser.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf26
Exception Code: c0000005
Exception Offset: 0000000000001856
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ce03
Additional Information 2: ce0350aa6406b6286f874e2b50ca62c4
Additional Information 3: 2ae3
Additional Information 4: 2ae3df61af02777d147d3707ffbc0343

To get around the problem temporarily I have setup a second user and log
into that user and view the updates and select the ones I want to install.

Jim
That seems an error limited to a very narrow area.
At face value it looks as though DUser.dll has become corrupted. Try a
Repair run with a Win7 disk.

Ed
 
J

Jim

Ed said:
That seems an error limited to a very narrow area.
At face value it looks as though DUser.dll has become corrupted. Try a
Repair run with a Win7 disk.

Ed
Ed,
Then why would it work with the other user account I have setup. Is
DUser.DLL unique to each account?

Jim
 
P

philo 

I hope somebody has an idea how to solve this problem.

Using Windows 7 64 bit on a Dell XPS 8000 with 6GB of memory.

When I use control panel to check for updates it will show that optional
updates are available, but when I click on them to see what they are and
select them for install Windows Explorer crashes.

Here's the details from the crash screen
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: DUser.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf26
Exception Code: c0000005
Exception Offset: 0000000000001856
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ce03
Additional Information 2: ce0350aa6406b6286f874e2b50ca62c4
Additional Information 3: 2ae3
Additional Information 4: 2ae3df61af02777d147d3707ffbc0343

To get around the problem temporarily I have setup a second user and log
into that user and view the updates and select the ones I want to install.

Jim


I'd uninstall the update and take the option not to show it again.
Were it a critical update I'd investigate further
 
E

Ed Cryer

philo said:
I'd uninstall the update and take the option not to show it again.
Were it a critical update I'd investigate further
That's another work-around; but he's already got one that works. Now
he's after repairing the problem.
I have four versions of DUser.dll on my system, three others as well as
the one in System32.
Version 6.1.7600.16385
Size 177 KB
Date Modified 14/07/2009

I would suspect strongly that there are other errors occurring. And
that's what will lead us to solving it.
After a disk-scan, system repair, malware scan.

Ed
 
C

charlie

That's another work-around; but he's already got one that works. Now
he's after repairing the problem.
I have four versions of DUser.dll on my system, three others as well as
the one in System32.
Version 6.1.7600.16385
Size 177 KB
Date Modified 14/07/2009

I would suspect strongly that there are other errors occurring. And
that's what will lead us to solving it.
After a disk-scan, system repair, malware scan.

Ed
How about a corrupt user file?
 
W

..winston

"philo " wrote in message
I'd uninstall the update and take the option not to show it again.
Were it a critical update I'd investigate further
The op isn't talking about an error from an installed update but an inability to view and install the available updates in one
Windows user profile but not another.
 

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