Have windows 7.
Went thru the sign up process in June. Also ran the update confit/checker -all green with no compatibility issues.
Last week noticed that my PC not updating. I don't recall the error code in windows update history.
So brought the PC to my nearest Microsoft store. I did leave them the error code.
Well today I got a call from them saying they could not upgrade and to call ibuypower where I bought the PC. Of course it's way out of warranty, so not sure what they (IBP) will tell me - other than a full reinstall is my only option.
I called the store. The response I was given is that certain drivers are not compatible with Win 10. When I asked for the specific driver names - she told me their tools don't identify which drivers. That does not make sense.
Plus - would not have the Windows compatibility checker tool reported a problem?
Wonder how many other PC owners can't upgrade. She also told me I won't be able to clean install.
This sounds like a fail (of Microsoft) to me.
Any thoughts and suggestions?
Thx.
Went thru the sign up process in June. Also ran the update confit/checker -all green with no compatibility issues.
Last week noticed that my PC not updating. I don't recall the error code in windows update history.
So brought the PC to my nearest Microsoft store. I did leave them the error code.
Well today I got a call from them saying they could not upgrade and to call ibuypower where I bought the PC. Of course it's way out of warranty, so not sure what they (IBP) will tell me - other than a full reinstall is my only option.
I called the store. The response I was given is that certain drivers are not compatible with Win 10. When I asked for the specific driver names - she told me their tools don't identify which drivers. That does not make sense.
Plus - would not have the Windows compatibility checker tool reported a problem?
Wonder how many other PC owners can't upgrade. She also told me I won't be able to clean install.
This sounds like a fail (of Microsoft) to me.
Any thoughts and suggestions?
Thx.