Windows Update Failing & Display/Graphics card driver "Partially Installed".

Discussion in 'Installation, Setup and Updates' started by soMbadGG, Aug 25, 2018.

  1. soMbadGG

    soMbadGG

    Joined:
    Aug 25, 2018
    Messages:
    1
    Likes Received:
    0
    I am currently looking through common trouble-shooting methods for both problems now but if any of you have any experience with this or simply know what I need to do, more relevant help would be very much appreciated, I'm a bit lost to be honest.

    If any of you kind-hearted and patient people wanna help a lil nooby like me out i'd really appreciate it!
    I just noticed windows update is failing, more info in my support thread is linked below.
    Thread Link: https://answers.microsoft.com/en-us/...=1535151740501

    I'm also having trouble installing up to date display/graphics drivers on windows 7 Ultimate Service Pack 1.

    I've tried using AMDCleanupUtility to remove the existing drivers, then restarting, then running the auto-detect software to install the up to date drivers and then restarting. I've tried this about 20 times. But it keeps saying it's partially installed and I can't find AMD Radeon Settings anywhere.

    Specs:
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1
    Processor: AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
    Memory: 8192MB RAM
    Available OS Memory: 8192MB RAM
    DirectX Version: DirectX 11
    Card name: AMD Radeon R9 200 Series (290), Display Memory: 4095 MB, Dedicated Memory: 3050 MB, Shared Memory: 1045 MB


    I'm 99% sure its the 290 btw, but maybe you can help me make that 100%.

    I've tried running all of the relevant software as administrator but it doesn't change anything, probably futile as there is only one user account on my system.
    I've tried downloading and installing the driver removal software and AMD Auto-Detect software to a separate hard drive in case one of my hard drives were corrupted, but no luck. Not even sure if this would make a difference if it was a hard drive failure anyway.
    I've even used nvidea's driver removal tool as well just in case by some mad chance some nvidea drivers got installed and was confusing my graphics card. (It was a shot in the dark and probably a futile step but I felt like being safe rather than sorry and i'm quite desperate to sort this out.)
    I've tried running sfc /scannow in cmd, it found some problems and apparently automatically fixed them, I can't remember the specifics of the problems but it said they had been successfully fixed.
    I have not run chkdsk, I will try this after some common trouble-shooting techniques.
    I have NOT tried going into safe mode yet but this will be experimented with if needed.

    Possible Helpful information:
    When i've removed all of the existing drivers and I then allow my pc to restart, if I then run Epic Games launcher, it will prompt me with a message saying "There is a problem with the graphics card on this computer." and simply closes its self. Basically you cant use the Epic Games launcher at this point. However once I've installed the partially installed driver provided by AMD auto-detect software, if I then run the Epic Games launcher, it will open and is functional, I can then play Fortnite with a smooth performance. This tells me that a driver has successfully been installed, however I cannot access/find AMD Radeon Settings anywhere and AMD Auto-Detect says that a driver is only "Partially Installed".

    I understand computers pretty well I like to think, i'd be confident in attempting a manual installation if anyone wants to guide me if possible, I did look for a manual driver on google using the hardware id's to search but it soon became assumable that its not possible to do a manual driver installation for my graphics card as the first 2 pages of search results only sent me to websites offering the auto detect software, I hope you prove me wrong however.

    I've not tried a manual driver installation as I didn't have much luck finding a manual driver for my graphics card but i'd definitely like to try this so, potentially useful information:

    Hardware IDs:
    PCI\VEN_1002&DEV_6798&SUBSYS_30011458&REV_00
    PCI\VEN_1002&DEV_6798&SUBSYS_30011458
    PCI\VEN_1002&DEV_6798&CC_030000
    PCI\VEN_1002&DEV_6798&CC_0300


    Possible things I think might help and need assistance with:
    Repairing registries, I've used the registry edit feature before and am confident in using it to potentially fix this problem.
    Clean installation of Direct X
    Clean installation of .Net framework.
    Clean installation of Microsoft Visual C++ Redistrebutable.

    If you need anymore information from me just let me know

    Any help will be very much appreciated! Thanks,
    Jordan
     
    soMbadGG, Aug 25, 2018
    #1
    1. Advertisements

  2. soMbadGG

    TrainableMan ^ The World's First ^ Moderator

    Joined:
    May 10, 2010
    Messages:
    9,250
    Likes Received:
    1,599
    Location:
    PA, USA
    I suggest you go to Windows Update & right-click on the update that fails & set it to HIDDEN so windows stops trying. If your video is working for everything you use it for then that's probably all you need to do.

    Like I said, if your video is working I wouldn't change it but if you want to manually install the proper driver for your R9 200 series then get it from AMD >>HERE<<. Go to the 3 options listed under W7 64-bit & pick one: minimal, 18.5.1, or 18.8.2 (18.8.2 says Optional and very well may be the update Windows Update is failing on).
     
    TrainableMan, Sep 2, 2018
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.