Problem with Zoom Modems


Q

Quack

I recently bought an external Zoom modem. It is a very small device -
like a large thumb. The modem is working fine but the documents on the
CD are abysmal. Zoom is now based in N.Y. but everything they sell
appears to come from China. That's probably the reason for the CD. I
have an earlier external Zoom modem and the CD is very easy to understand.

Believe it or not I have spent hours trying to find the program for the
modem and I have not found it. I have sent a few emails to New York but
never had a response.

Has anyone recently bought an external Zoom large thumb-size modem?

Thanks.
 
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G

GlowingBlueMist

I recently bought an external Zoom modem. It is a very small device -
like a large thumb. The modem is working fine but the documents on the
CD are abysmal. Zoom is now based in N.Y. but everything they sell
appears to come from China. That's probably the reason for the CD. I
have an earlier external Zoom modem and the CD is very easy to understand.

Believe it or not I have spent hours trying to find the program for the
modem and I have not found it. I have sent a few emails to New York but
never had a response.

Has anyone recently bought an external Zoom large thumb-size modem?

Thanks.
What is the model of the Zoom modem?

What is the program you are looking for, driver files or the actual
modem program like ProComm or other data transferring modem.
 
V

VanguardLH

Quack said:
I recently bought an external Zoom modem. It is a very small device -
like a large thumb. The modem is working fine but the documents on the
CD are abysmal. Zoom is now based in N.Y. but everything they sell
appears to come from China. That's probably the reason for the CD. I
have an earlier external Zoom modem and the CD is very easy to understand.

Believe it or not I have spent hours trying to find the program for the
modem and I have not found it. I have sent a few emails to New York but
never had a response.

Has anyone recently bought an external Zoom large thumb-size modem?

Thanks.
I've bought a Zoom modem but it's an internal card. What you implied by
your thumb comparison but failed to mention is that it is a USB
connected device (and you neglected to mention the model number).

As to "the program", that depends on what you were expecting to find.
What "program" were you expecting the modem to include in its bundle?
Or were you looking for a driver that defined the USB-attached device?
That wasn't on the included CD? If the driver was missing then you
could start at http://www.zoomtel.com/techsupport/index.html to search
for one. Make sure you have the right model number (and the model's
version number if it has one since some "families" of models have
versions with different chipsets and require different drivers).

I looked at a couple of the online .pdf files for manuals on a couple of
their models. They seem very clear to me. They should've been the same
files found on the installation CD, so perhaps it is more about not
understanding the OS and the operation of an analog data/fax modem than
a problem in how the docs were composed. It could be that the manual is
written with a bias to those accustomed to installing hardware and whats
easy to read to me is difficult to neophytes. When you look at the
online copy of the manual for your model, is it different from the copy
that is on the installation CD?
 
P

Paul

Quack said:
I recently bought an external Zoom modem. It is a very small device -
like a large thumb. The modem is working fine but the documents on the
CD are abysmal. Zoom is now based in N.Y. but everything they sell
appears to come from China. That's probably the reason for the CD. I
have an earlier external Zoom modem and the CD is very easy to understand.

Believe it or not I have spent hours trying to find the program for the
modem and I have not found it. I have sent a few emails to New York but
never had a response.

Has anyone recently bought an external Zoom large thumb-size modem?

Thanks.
It could be a model 3095.

http://www.zoomtel.com/techsupport/dial_up/3095F.shtml

I don't see drivers for anything else. The usb.ids file mentions
a "1300" device, but I don't see it on the web site.

Paul
 
Q

Quack

VanguardLH said:
I've bought a Zoom modem but it's an internal card. What you implied by
your thumb comparison but failed to mention is that it is a USB
connected device (and you neglected to mention the model number).
I thought that the thumb size modems had only USB connections. I have
never seen one that was otherwise but then I am not a salesman for these
modems.
As to "the program", that depends on what you were expecting to find.
What "program" were you expecting the modem to include in its bundle?
Or were you looking for a driver that defined the USB-attached device?
That wasn't on the included CD? If the driver was missing then you
could start at http://www.zoomtel.com/techsupport/index.html to search
for one. Make sure you have the right model number (and the model's
version number if it has one since some "families" of models have
versions with different chipsets and require different drivers).
No driver was missing. I got it set up ok, got online ok too. In my past
experiences with Zoom, there was a very understandable program to go
with it. I temporarily used a trial modem but I did not like it. I
forget the name of it.
I looked at a couple of the online .pdf files for manuals on a couple of
their models. They seem very clear to me. They should've been the same
files found on the installation CD, so perhaps it is more about not
understanding the OS and the operation of an analog data/fax modem than
a problem in how the docs were composed. It could be that the manual is
written with a bias to those accustomed to installing hardware and whats
easy to read to me is difficult to neophytes. When you look at the
online copy of the manual for your model, is it different from the copy
that is on the installation CD?
I have never seen a manual that was as bad as this one. Several emails
to the Zoom HQ in New York were not answered. So NY is as bad as the CD.
 
Q

Quack

Paul said:
It could be a model 3095.

http://www.zoomtel.com/techsupport/dial_up/3095F.shtml

I don't see drivers for anything else. The usb.ids file mentions
a "1300" device, but I don't see it on the web site.

Paul
Thanks Paul.

The modem is indeed 3095. Zoom seems to have made a mess of this one.
I did a search on '1300 Device' and the answer came as :
search-ms:displayname=Search%20Results%20in%20DVD%20RW%20Drive%20(D%3A)%20%2028900322A&crumb=Anyintegernumber%3A%3D1300%20OR%20System.Generic.String%3A1300%20System.Generic.String%3Adevice&crumb=location:D%3A%5C

According to the manual, the highest they go is Vista.

I can find no trace of Zoom programs on the CD, that could be used for
writing the fax messages and receiving them.
 
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P

Paul

Quack said:
Thanks Paul.

The modem is indeed 3095. Zoom seems to have made a mess of this one.
I did a search on '1300 Device' and the answer came as :
search-ms:displayname=Search%20Results%20in%20DVD%20RW%20Drive%20(D%3A)%20%2028900322A&crumb=Anyintegernumber%3A%3D1300%20OR%20System.Generic.String%3A1300%20System.Generic.String%3Adevice&crumb=location:D%3A%5C


According to the manual, the highest they go is Vista.

I can find no trace of Zoom programs on the CD, that could be used for
writing the fax messages and receiving them.
Wouldn't FAX application software, be part of your OS ?

The driver supports making the modem work in a FAX mode, listen
for the tone from the FAX machine at the other end and so on. That's
the low level protocol.

But an application program, needs to use that facility, to send the
actual FAXes, page by page.

You'll need to check which versions of Windows 7 come with
FAX software. A modem manufacturer, may be relying on that.

The first search result returned, says it's "Windows FAX and Scan".

http://windows.microsoft.com/en-us/windows7/products/features/windows-fax-and-scan

A little more info here.

http://en.wikipedia.org/wiki/Windows_Fax_and_Scan

"WFS is available in Windows Vista Ultimate and as an optional component in
Windows Vista Enterprise. WFS is not available on Vista Home or Vista Home Premium.
It is also available in all versions of Windows 7 and Windows Server 2008."

Since it's in all versions of Windows 7, you can try the windows.microsoft.com
page on how to set it up. Vista users weren't so lucky, apparently.

http://windows.microsoft.com/en-US/windows7/Set-up-your-computer-to-send-and-receive-faxes

Good luck,
Paul
 
Q

Quack

Paul said:
Wouldn't FAX application software, be part of your OS ?

The driver supports making the modem work in a FAX mode, listen
for the tone from the FAX machine at the other end and so on. That's
the low level protocol.

But an application program, needs to use that facility, to send the
actual FAXes, page by page.

You'll need to check which versions of Windows 7 come with
FAX software. A modem manufacturer, may be relying on that.

The first search result returned, says it's "Windows FAX and Scan".

http://windows.microsoft.com/en-us/windows7/products/features/windows-fax-and-scan


A little more info here.

http://en.wikipedia.org/wiki/Windows_Fax_and_Scan

"WFS is available in Windows Vista Ultimate and as an optional
component in
Windows Vista Enterprise. WFS is not available on Vista Home or
Vista Home Premium.
It is also available in all versions of Windows 7 and Windows Server
2008."

Since it's in all versions of Windows 7, you can try the
windows.microsoft.com
page on how to set it up. Vista users weren't so lucky, apparently.

http://windows.microsoft.com/en-US/windows7/Set-up-your-computer-to-send-and-receive-faxes


Good luck,
Paul

Thaaaannnkk!!! you Paul.

I made a strike just now:
http://www.zoomtel.com/techsupport/dial_up/3095F.shtml and a few more.

http://www.zoomtel.com/files/dial_up/3095_Win7-32bit_v20220.exe
http://www.zoomtel.com/files/dial_up/NetWaiting_v2559.exe
http://www.zoomtel.com/files/dial_up/Zoom_3095F_Vista32.exe
http://www.zoomtel.com/files/dial_up/NetWaiting_v2553.exe

More tomorrow, I hope.

Thx again :)
 
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N

Neil Turkenkopf

"Quack" wrote in message
Wouldn't FAX application software, be part of your OS ?

The driver supports making the modem work in a FAX mode, listen
for the tone from the FAX machine at the other end and so on. That's
the low level protocol.

But an application program, needs to use that facility, to send the
actual FAXes, page by page.

You'll need to check which versions of Windows 7 come with
FAX software. A modem manufacturer, may be relying on that.

The first search result returned, says it's "Windows FAX and Scan".

http://windows.microsoft.com/en-us/windows7/products/features/windows-fax-and-scan

A little more info here.

http://en.wikipedia.org/wiki/Windows_Fax_and_Scan

"WFS is available in Windows Vista Ultimate and as an optional
component in
Windows Vista Enterprise. WFS is not available on Vista Home or Vista
Home Premium.
It is also available in all versions of Windows 7 and Windows Server
2008."

Since it's in all versions of Windows 7, you can try the
windows.microsoft.com
page on how to set it up. Vista users weren't so lucky, apparently.

http://windows.microsoft.com/en-US/windows7/Set-up-your-computer-to-send-and-receive-faxes

Good luck,
Paul

Thaaaannnkk!!! you Paul.

I made a strike just now:
http://www.zoomtel.com/techsupport/dial_up/3095F.shtml and a few more.

http://www.zoomtel.com/files/dial_up/3095_Win7-32bit_v20220.exe
http://www.zoomtel.com/files/dial_up/NetWaiting_v2559.exe
http://www.zoomtel.com/files/dial_up/Zoom_3095F_Vista32.exe
http://www.zoomtel.com/files/dial_up/NetWaiting_v2553.exe

More tomorrow, I hope.

Thx again :)

----
Hi guys,

I'm running Win7 x64 and I have one of those Zoom 3095 USB modems, works
GREAT!
I got it used for an absurd price, and even though it didn't come with any
CD or instructions,
I DL everything needed right from the website. I use it to send and receive
faxes using the built-in
Windows program, and I also have it hooked up to my cordless house phone to
use a Caller-ID program.

Try it, you'll like it! <g>

Neil ¦¬D
----
 

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