SOLVED Problem with Seagate Backup plus


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I just have a 5G portable Seagate drive. I plugin the power and connect the USB cable. The main window does not display the drive, but the USB Safe Remove Device software see that device. Do I need install any extra software for this device?. Thank you for any help
 
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TrainableMan

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Unless the hard drive is partitioned and formatted then it isn't ready for use by windows.

Plug in the drive & run diskmgmt.msc, then take a screenshot and upload it to your next post.
 
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2014-12-03_9-33-57 Seagate.png
2014-12-03_9-33-57 Seagate.png
Unless the hard drive is partitioned and formatted then it isn't ready for use by windows.

Plug in the drive & run diskmgmt.msc, then take a screenshot and upload it to your next post.
The drive is just got out of the box. Please the screenshot in the attachments By the way, I have an extra question: On the window 7, how do you get into the DOS window? (to run an exe files?).

ty
 

TrainableMan

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You see there in your picture where it says Disk 5? Right-click on the words "Seagate Backup Plus Drive" and see if you have the option to assign a drive letter; if so, assign one.

As for a DOS window, go to Accessories > Command Prompt
NOTE: if you need administrator privileges then right-click on the Command Prompt selection and choose Run as Administrator
 
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You see there in your picture where it says Disk 5? Right-click on the words "Seagate Backup Plus Drive" and see if you have the option to assign a drive letter; if so, assign one.

As for a DOS window, go to Accessories > Command Prompt
NOTE: if you need administrator privileges then right-click on the Command Prompt selection and choose Run as Administrator
I assigned a letter to the drive, reboot the computer and now it works correctly.
Thank you for your help. You guys are wonderful, can solve every problems!
 
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TrainableMan

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You're welcome. I'm glad you got it working.
 
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