Hello and thank you in advance for any help you may provide me as it's MUCH needed. I have a toshiba a135-s4666(sTelite) running windows 7 professional and AVG antivirus. Yesterday I tried to download an xbox emulator so my son could play video games on my laptop and in the process I screwed something up. My system tray icon shows that I'm connected to the router with internet access however I'm receiving no info. My AVG found 405 locked files ex. C:\hiberfil.sys, and also removed a bunch of tracking cookies. Went to command prompt and initiated a Ping test to google and session timed out. No matter what browser I use it comes up "can't display page". I've tried hardwiring with the same result. Looked into system restore but don't have any restore points made, nor have I made a restore disc(don't know how). The only attempt I've made to UNDO via system restore was met with an error code that a file was in use and that the restore was unsuccessful. Also yesterday I ran a scan with avg which brought I also recently purchased the computer from craigslist and of course the windows product key is not listed on the device. I've reset my LAN settings in IE. I tried to enter my computer into safe mode which has also proved impossible. I'm stumped. Please help me to restore my device to working order in time for work tomorrow. God bless.