pdf files cause shut down and reboot

[stoic54]

Any time I scroll throght a Pdf file.. The system freezes.. then thr dreaded BSOD.
Thus far the codes have been varied from BC d1 BC 50, etc..

 

[clifford_cooley]

Hi stoic54 - Welcome to w7forums

Which program are you using to veiw th PDF file?

And are you using the newest version of this program?

 

[stoic54]

I am using adobe 9 and adobe 8 on my desktop and laptop respectively?

every thing else works ok.. I loaded up office 2007 with excel

 

[TorrentG]

Hi.

Please go to C:\Windows\Minidump

Zip the contents, attach to a post using the paperclip and I will have a look for you.

 

[stoic54]

pdf files

here ya go.. thanks much

I have done some things.. upgraded the video drivers to a win7 version. I also, unchecked the 2d graphics.. there has not been much help from Adobe...

I have an HP 9640 quad core, 3gb of memory. OS is running on a 300 gb hdd. the data files are on a 160gb non compressed drive..

 

[TorrentG]

Your crash dumps are unusual in that they don't produce a normal debug out. We can probably repair errors anyhow.

Update these drivers to the latest 2009 versions or uninstall from the system if found unnecessary:

v2imount v2imount.sys Wed Dec 12 14:07:19 2007
mdmxsdk mdmxsdk.sys Mon Jun 19 17:26:59 2006
point32k point32k.sys Wed Nov 08 02:02:38 2006
AtiPcie AtiPcie.sys Mon Oct 30 14:22:24 2006
PxHelp20 PxHelp20.sys Wed Jun 20 18:26:00 2007
pctNdis_PacketFilter pctNdis-PacketFilter.sys Tue Sep 15 18:31:09 2009 <<< causing problems, concentrate on this one first

The one file that could be read well shows this about the last driver:

Unable to load image \??\C:\Windows\system32\drivers\pctNdis-PacketFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pctNdis-PacketFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for pctNdis-PacketFilter.sys
*** WARNING: Unable to verify timestamp for pctNdis.sys
*** ERROR: Module load completed but symbols could not be loaded for pctNdis.sys
*** WARNING: Unable to verify timestamp for SYMTDIV.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMTDIV.SYS
Probably caused by : pctNdis-PacketFilter.sys ( pctNdis_PacketFilter+a1b7 )





Everything should be well once you do that. If after doing so you have further bsod, please post another .dmp.

Enjoy.

 

[stoic54]

*** update ***
I uninstalled PCtools internet security 2010. The problem seems to have gone away...

We shall see.

You may want to pass the word to others with similar issues.

Thanks for all you help...

 

[TorrentG]

You're welcome.

 

[clifford_cooley]

Thumbs up TorrentG