Microsoft-Windows-Kernel-Power - No BSOD?


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Hello experts

I've got a problem or a few. Within the last few days, my screen suddenly started to go black. I can restart the computer manually by holding the Power button and then press it again when the computer will boot up fine. I've been told that i could get help by showing a BSOD picture, but Windows leave me with none! The setting is set by default to leave a minidump if the comp crashes, but it doesnt!
I've been inside Windows logbooks to see and just before the screen goes black I get error messages in this order:

"The speed of processor 0 in group 0 is limited by system firmware. Processor has been running at reduced output for 5 seconds since the last report."
[ Name] Microsoft-Windows-Kernel-Processor-Power
[ Guid] {0F67E49F-FE51-4E9F-B490-6F2948CC6027}
EventID 37
Version 0
Level 3
Task 7
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2012-02-22T20:16:27.876684500Z
EventRecordID 3233
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 48


"The system has rebooted without first shutting down. This error may be because the system has stopped responding, crashed, or that the stream disappeared unexpectedly."
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2012-02-22T20:18:28.081623100Z
EventRecordID 3242


"The previous system shutdown at. 21:17:22 on 22 - 02 to 2012 was unexpected."
[ Name] EventLog
- EventID 6008
[ Qualifiers] 32768
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2012-02-22T20:18:57.000000000Z
EventRecordID 3238

I have an Acer Aspire 5530, when I'm running Windows 7 Ultimate. The error is not seen until two days ago when I first thought it was a game that was wrong with. Later it appeared also in a program. I've tried to reinstall Windows, install and update all drivers to latest version and clean the cooling system. The screen still goes black at some game and some programs. I have searched the Web for problems and found that it helped someone to update their drivers, and for someone to clean their fans and i did both.

I'm really all out of answers now ;(
Hope you will help me :)
 
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zigzag3143

Wanikiya
Microsoft MVP
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1-Bios update {Only if necessary}
2-When you forced the shutdown
3-unexpected shutdown



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
 
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1-Bios update {Only if necessary}
My BIOS is upgraded.

2-When you forced the shutdown
When the screen turn black.

3-unexpected shutdown
It was unexpected when the screen went black the first time. The comp is not shutting down.
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
I don't have any DMP files. I've have it set up like ur saying as default but i dont get any BSOD or DMP files. The minidump-folder doesn't even excist. I'm really lost on this. A friend told me to run a stress test. I did it 4 times and passed all 4 times.

Hope you will help me :/
 
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zigzag3143

Wanikiya
Microsoft MVP
Joined
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My BIOS is upgraded.

When the screen turn black.

It was unexpected when the screen went black the first time. The comp is not shutting down.
I don't have any DMP files. I've have it set up like ur saying as default but i dont get any BSOD or DMP files. The minidump-folder doesn't even excist. I'm really lost on this. A friend told me to run a stress test. I did it 4 times and passed all 4 times.

Hope you will help me :/
Try these




* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
 

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