Laptop will not close down until power button pressed & held

Discussion in 'General Discussion' started by Andrew N, Nov 22, 2017.

  1. Andrew N

    Andrew N

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    My Toshiba laptop hangs when close down selected - normal display, "closing down" on screen. It could be the result of a recent update, but the restore facility relies on a normal shutdown.Any assistance would be appreciated.
     
    Andrew N, Nov 22, 2017
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  2. Andrew N

    TrainableMan ^ The World's First ^ Moderator

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    If the system won't shutdown without a hard power off then some program is running & refusing to close. Choose the shut down option & wait 2 min then hit ctrl+alt+del & start task manager. Right-click & end apps/programs that are yours, such as "Internet Explorer", "Chrome", "Firefox". Then try shutting down. Once you find & terminate the program blocking shut down then it should shutdown correctly. If you find out which program it is then you will know what to kill/end in the future any time it refuses to shutdown properly.
     
    TrainableMan, Nov 24, 2017
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  3. Andrew N

    Andrew N

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    Thank you for the advice. Unfortunately, once the closing down screen appears, my mouse becomes inoperative as does the keyboard, so I can't "Ctrj+Alt+Delete".

    The problem exists even if no program has been running, ie shutting down immediately once the system settles after switch on.

    The 'sleep' or 'hibernate'f unctions operate OK, as does the safe mode.
     
    Andrew N, Nov 24, 2017
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  4. Andrew N

    TrainableMan ^ The World's First ^ Moderator

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    Something is running in the background; it may be some hidden program like an updater or something but that is what causes shut-down problems. I would download (not use the online version) of Microsoft's Process Explorer Process Monitor & choose the "show details for all processes option" then use the "shutdown" > "shutdown" option from the Process Explorer menu and see if it shuts down & if not see what is still in the list of running programs.
     
    TrainableMan, Nov 24, 2017
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  5. Andrew N

    Andrew N

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    Thank you for the suggestion, but even if I close immediately after opening, the fault is still present.
     
    Andrew N, Dec 2, 2017
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