Help: IP address has changed and google is blocking my pc


B

Bob H

I installed a program called Hide IP Easy a few days ago to try it, but
decided against it and stopped using it, but my connections to sites
have been very slow. So I checked 'what is my IP' and it is completely
different on this pc from what it is on my laptop, and google is
blocking my search requests.

The Hide IP program says what my real IP is...the same as on my laptop,
but when I check it it says I am in France, and not the UK.

I also cannot connect to my router from this PC, so is there another
setting somewhere to change. I have had a quick look in the registry,
but I am not sure what to look for.

Thanks
 
V

VanguardLH

Bob said:
I installed a program called Hide IP Easy a few days ago to try it, but
decided against it and stopped using it, but my connections to sites
have been very slow. So I checked 'what is my IP' and it is completely
different on this pc from what it is on my laptop, and google is
blocking my search requests.

The Hide IP program says what my real IP is...the same as on my laptop,
but when I check it it says I am in France, and not the UK.
I don't know what Hide IP Easy does. I can guess that it bounces you
between different open proxies and those are often blacklisted by ISPs,
web sites, e-mail providers, etc. Since you uninstalled it, and since
this covertware often doesn't revert to prior settings, did you check
your Internet Options -> Connections tab to see if you're still stuck
with using some external proxy to redirect your web traffic?

Internet Options -> Connections tab -> LAN settings
Do NOT use a proxy.

That's for Internet Explorer. You never mentioned WHICH web browser you
are using.
I also cannot connect to my router from this PC, so is there another
setting somewhere to change. I have had a quick look in the registry,
but I am not sure what to look for.
First see if using an external proxy means not being able to get at your
internal IP addresses.
 
Ad

Advertisements

B

Bob H

I don't know what Hide IP Easy does. I can guess that it bounces you
between different open proxies and those are often blacklisted by ISPs,
web sites, e-mail providers, etc. Since you uninstalled it, and since
this covertware often doesn't revert to prior settings, did you check
your Internet Options -> Connections tab to see if you're still stuck
with using some external proxy to redirect your web traffic?

Internet Options -> Connections tab -> LAN settings
Do NOT use a proxy.

That's for Internet Explorer. You never mentioned WHICH web browser you
are using.


First see if using an external proxy means not being able to get at your
internal IP addresses.

Thanks for the reply, but I am using FireFox 12, and in connection
settings it is set to No Proxy
 
W

Wolf K

Thanks for the reply, but I am using FireFox 12, and in connection
settings it is set to No Proxy

Subscribe to mozilla.support.firefox, and ask there. You'll have to set
up another newsgroup account using news.mozilla.org

HTH,
Wolf K.
 
P

Paul

Bob said:
Thanks for the reply, but I am using FireFox 12, and in connection
settings it is set to No Proxy
Maybe it's a VPN software ? Would there be a shim in the network stack ?

Try looking in Device Manager, for a VPN entry in networking. Or,
open the network control panel for the LAN interface you're using, and
see if there is an entry in there. I could also see one web page suggesting
removing a registry entry.

Should be fun.

One of the problems with this kind of networking solution, is the possibility
of having your very own man-in-the-middle attack, having them change all the adverts
in the web pages you visit. It allows them to make a lot more money, than
they get by charging you $29.95. It might even be possible to compromise
HTTPS for all I know (think banking details).

At the very least, I'd upload the installer file to virustotal.com and
scan for malware. Just for the chuckle, to see if their method "has a name".

Paul
 
E

Evan Platt

I installed a program called Hide IP Easy a few days ago to try it, but
decided against it and stopped using it, but my connections to sites
have been very slow. So I checked 'what is my IP' and it is completely
different on this pc from what it is on my laptop, and google is
blocking my search requests.

The Hide IP program says what my real IP is...the same as on my laptop,
but when I check it it says I am in France, and not the UK.

I also cannot connect to my router from this PC, so is there another
setting somewhere to change. I have had a quick look in the registry,
but I am not sure what to look for.
Have you completely uninstalled Hide IP and rebooted?
 
C

Char Jackson

Subscribe to mozilla.support.firefox, and ask there. You'll have to set
up another newsgroup account using news.mozilla.org
It's not a Firefox issue, so he won't get much help there.
 
P

PaulM

Did you make a restore point before you installed the program????


----------------------------------------------------
Paul's XP, Vista and Windows 7 Tweaks
----------------------------------------------------
www.paulsxp.com
----------------------------------------------------
Paul's Forum
----------------------------------------------------
www.paulsxp.com/forum
----------------------------------------------------
"Bob H" wrote in message
news:U6OdnYjaAupEeznSnZ2dnUVZ8iWdnZ2d@giganews.com...
I installed a program called Hide IP Easy a few days ago to try it, but
decided against it and stopped using it, but my connections to sites have
been very slow. So I checked 'what is my IP' and it is completely different
on this pc from what it is on my laptop, and google is blocking my search
requests.
The Hide IP program says what my real IP is...the same as on my laptop, but
when I check it it says I am in France, and not the UK.
 
Ad

Advertisements

B

Bob H

Have you completely uninstalled Hide IP and rebooted?
Yes I used windows installer from Programs and Features to ininstall,
then rebooted.

Actually I have re-installed it again and set the 'choose IP country' to
automatic and it has chosen UK and unticked 'change IP every x seconds'.

So that has put me back in the UK.
 
B

Bob H

Maybe it's a VPN software ? Would there be a shim in the network stack ?

Try looking in Device Manager, for a VPN entry in networking. Or,
open the network control panel for the LAN interface you're using, and
see if there is an entry in there. I could also see one web page suggesting
removing a registry entry.

Should be fun.

One of the problems with this kind of networking solution, is the possibility
of having your very own man-in-the-middle attack, having them change all the adverts
in the web pages you visit. It allows them to make a lot more money, than
they get by charging you $29.95. It might even be possible to compromise
HTTPS for all I know (think banking details).

At the very least, I'd upload the installer file to virustotal.com and
scan for malware. Just for the chuckle, to see if their method "has a name".

Paul
Actually I have re-installed it again and set the 'choose IP country' to
automatic and it has chosen UK, and unticked 'change IP every x seconds'.

So that has put me back in the UK.

Just uploaded the file to virustotal and this is the only result:

Antivirus Result Update
ClamAV PUA.Tool.RealHideISP 20120505
 
V

VanguardLH

Bob said:
I installed a program called Hide IP Easy a few days ago to try it, but
decided against it and stopped using it, but my connections to sites
have been very slow. So I checked 'what is my IP' and it is completely
different on this pc from what it is on my laptop, and google is
blocking my search requests.

The Hide IP program says what my real IP is...the same as on my laptop,
but when I check it it says I am in France, and not the UK.

I also cannot connect to my router from this PC, so is there another
setting somewhere to change. I have had a quick look in the registry,
but I am not sure what to look for.
You installed a program. You "stopped using it". Your networking isn't
working. Since you're not using the program why is it still installed?
It's obviously still on your host because "the <program> says" what is
your real IP address. You're running the program so it's still
installed. This is the most obvious candidate for troubleshooting your
networking program. I had assumed you already uninstalled it before
posting here.

So you used an external site to see your IP address. Whose IP address
would that be? You mention incorporating a router in your network
configuration. So, again, what IP address are those external hosts going
to see? That would be the WAN-side IP address of your router. Unless
you configured your router to use a static IP address, your router is
getting its dynamically assigned IP address from your ISP. Have you
tried power cycling your router and resetting it? Have you power cycled
whatever is upstream of your router (likely a cable/DSL modem)? When
power cycling networked devices, power them all down (any order) and
then power them up doing the most upstream device first followed by the
next node downstream of that one (cable/DSL modem, router, any nodes
between the router and the computers, and lastly your computers). You
want the upstream node powered up and ready when you power up a
downstream node to it. Make ready your nodes in top-down order.

Tried right-clicking on the LAN connectoid in the Network applet in
Control Panel to select "Repair"?

You cannot connect to your router. Using what address? A hostname or
an IP address? If an IP address, what IP address? Maybe 192.168.1.1?
Or did you change the default? The router should go back to the default
gateway or LAN-side IP address when you power cycle and reset it.

I can't see how you could be getting any refusals from Google to connect
to their web site using a hostname if you can't even make it as far as
to your router using an IP address.

For giggles, what is in your 'hosts' file?

Have you disabled your anti-virus protection (or any other on-demand or
real-time security software) and retested (possibly after a reboot)?
Are you using a 3rd party firewall or the one that comes with Windows?
 
V

VanguardLH

Bob said:
Just uploaded the file to virustotal and this is the only result:

ClamAV PUA.Tool.RealHideISP 20120505
PUA = Probably Unwanted Application

Means it could be a nasty if it wasn't you that installed it.
 
B

Bob H

You installed a program. You "stopped using it". Your networking isn't
working. Since you're not using the program why is it still installed?
It's obviously still on your host because "the<program> says" what is
your real IP address. You're running the program so it's still
installed. This is the most obvious candidate for troubleshooting your
networking program. I had assumed you already uninstalled it before
posting here.
Yes I stopped using it and uninstalled the said program from Programs
and Features in Windows 7.
I rebooted my pc and then tried to connect to the internet.

Google's homepage took longer than usual to load.
When I entered a search paramater in google and clicked on the 'search'
button,I was directed to another page where google said something about
my ip address not being correct?? I can't remember exactly now, and
wanted me to enter a catchphrase before it would bring up the search
results. Also my ip address was showing as one from France.

So I re installed the program to try and sort things out by making the
appropriate selections within the said program.
So you used an external site to see your IP address. Whose IP address
would that be?
http://clientn.easy-hideip.com/map/whatismyip.php

You mention incorporating a router in your network
configuration. So, again, what IP address are those external hosts going
to see? That would be the WAN-side IP address of your router. Unless
you configured your router to use a static IP address, your router is
getting its dynamically assigned IP address from your ISP.
The IP address on the WAN side of my router is static as far as I am
aware, in that it doesn't change,

Have you
tried power cycling your router and resetting it? Have you power cycled
whatever is upstream of your router (likely a cable/DSL modem)? When
power cycling networked devices, power them all down (any order) and
then power them up doing the most upstream device first followed by the
next node downstream of that one (cable/DSL modem, router, any nodes
between the router and the computers, and lastly your computers). You
want the upstream node powered up and ready when you power up a
downstream node to it. Make ready your nodes in top-down order.
No I haven't rebooted or powers cycled down the router yet, only my main PC.
Tried right-clicking on the LAN connectoid in the Network applet in
Control Panel to select "Repair"?
I can't see that option in Windows 7.
From Control Panel I get 'Network and Sharing', and anything but
'Repair', regardless of what I right click on.
You cannot connect to your router. Using what address? A hostname or
an IP address? If an IP address, what IP address? Maybe 192.168.1.1?
Or did you change the default? The router should go back to the default
gateway or LAN-side IP address when you power cycle and reset it.
The IP address of my router is 192.168.0.1.
It was only my main PC which could not connect to the router as 2
laptops and a secondary PC could.
I can't see how you could be getting any refusals from Google to connect
to their web site using a hostname if you can't even make it as far as
to your router using an IP address.
See above regarding google connections.
For giggles, what is in your 'hosts' file?
If you mean is there a different IP address, ie the one from France;
there is nothing in the hosts file to reflect that
Have you disabled your anti-virus protection (or any other on-demand or
real-time security software) and retested (possibly after a reboot)?
Are you using a 3rd party firewall or the one that comes with Windows?
No I haven't done any of the above yet.

At the moment, all seems to be ok, as I have made the appropriate
selections in the said program to stop it changing my IP address.
 
J

J. P. Gilliver (John)

Wolf K said:
Subscribe to mozilla.support.firefox, and ask there. You'll have to set
up another newsgroup account using news.mozilla.org

HTH,
Wolf K.
teranews also carries that 'group. (Though others have said it's not a
firefox problem anyway.)
 
Ad

Advertisements

V

VanguardLH

Bob said:
The IP address on the WAN side of my router is static as far as I am
aware, in that it doesn't change,
Therein might be your problem. Did you pay your ISP for a static IP
address? If not, they're allocating a dynamic IP address to your
account (i.e., to your router). If your router is configured to NOT use
DHCP (from your ISP) to use whatever IP address your ISP assigns to you
then you won't be able to use your ISP. You HAVE to use the IP address
they give you. Any other IP address isn't authorized to use their
services.

Power cycling and resetting the router would return it to factory
defaults which is to use DHCP for assignment of the WAN-side IP address
of the router so it matches what your ISP assigns to you.

That you have an always-on (cable or DSL) broadband connection does NOT
mean your IP address (on the WAN-side of your router) always remains the
same - unless you paid for a static IP address (or the ISP gave you a
static IP address as part of their service with you). There in an
expiration to the binding of IP address to you. Once that expiration
passes, your assignment is *eligible* for reassignment. The binding
remains in force until you unbind which is typicall when you power cycle
or reset the router. When the binding is lost, a new one is established
but that may not be the same IP address that you had before. Also, I've
seen where ISPs will force an expiration of an IP address (possible with
DSL, don't know about cable) or they do maintenance that loses track of
the current binding. The result is that you still have the old IP
address they gave you (er, your router) but they no longer consider it
allocated to you on their end. I've ran into this too often where the
solution is to power cycle the router. The binding looks good but
suddenly I don't get any web traffic. Nothing looks bad on my end but
my ISP thinks I've did an unbind (or they did but my equipment doesn't
know). Everything working, stops working with no change on my part.
The first test I make is to see if I can get to the router (which you
say you have a problem). If that works, I use the IP address of the
cable modem to see its config. If that works it means my networking is
working on my end from computer through router to modem. Well, I can't
do anything about getting my ISP to do the handshaking for a new bind if
they don't initiate it themself. I can call them and have a tech send
some signals but it's much faster to just power cycle the router and
cable modem.
The IP address of my router is 192.168.0.1.
You sure? What brand and model is your router? The consumer-grade
routers that I've used all came with a default of 192.168.1.1.

If you go into the TCP/IP settings for your computer's LAN connection,
what IP address is listed for the gateway host? The gateway is your
router (unless you have a more layered network setup with subnets) and
that's how you get to the Internet. If the gateway specified on your
host doesn't match your router then your computer can't find the gateway
to the Internet.
It was only my main PC which could not connect to the router as 2
laptops and a secondary PC could.
Okay. So it's not a router-modem problem.

Then besides checking if the web-facing app is using a proxy, I'd check
the TCP/IP configuration to make sure the gateway specified in the
computer matches the LAN-side IP address for the router.

Did you ever try rebooting into Windows' Safe Mode (with networking) to
test under that environment?
If you mean is there a different IP address, ie the one from France;
there is nothing in the hosts file to reflect that
Is there anything in there other than the localhost (127.0.0.1)
definition? You can rename the 'hosts' file, say, to 'old-hosts' to
make sure you aren't getting redirected. That you end up at a bogus
Google site indicates a possibility of a redirect using the 'hosts'
file. It also indicates you're infected.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top