Help: IP address has changed and google is blocking my pc

Discussion in 'alt.windows7.general' started by Bob H, May 5, 2012.

  1. Bob H

    Bob H Guest

    I installed a program called Hide IP Easy a few days ago to try it, but
    decided against it and stopped using it, but my connections to sites
    have been very slow. So I checked 'what is my IP' and it is completely
    different on this pc from what it is on my laptop, and google is
    blocking my search requests.

    The Hide IP program says what my real IP is...the same as on my laptop,
    but when I check it it says I am in France, and not the UK.

    I also cannot connect to my router from this PC, so is there another
    setting somewhere to change. I have had a quick look in the registry,
    but I am not sure what to look for.

    Bob H, May 5, 2012
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  2. Bob H

    VanguardLH Guest

    I don't know what Hide IP Easy does. I can guess that it bounces you
    between different open proxies and those are often blacklisted by ISPs,
    web sites, e-mail providers, etc. Since you uninstalled it, and since
    this covertware often doesn't revert to prior settings, did you check
    your Internet Options -> Connections tab to see if you're still stuck
    with using some external proxy to redirect your web traffic?

    Internet Options -> Connections tab -> LAN settings
    Do NOT use a proxy.

    That's for Internet Explorer. You never mentioned WHICH web browser you
    are using.
    First see if using an external proxy means not being able to get at your
    internal IP addresses.
    VanguardLH, May 5, 2012
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  3. Bob H

    Bob H Guest

    Thanks for the reply, but I am using FireFox 12, and in connection
    settings it is set to No Proxy
    Bob H, May 5, 2012
  4. Bob H

    Wolf K Guest

    Subscribe to, and ask there. You'll have to set
    up another newsgroup account using

    Wolf K.
    Wolf K, May 5, 2012
  5. Bob H

    Paul Guest

    Maybe it's a VPN software ? Would there be a shim in the network stack ?

    Try looking in Device Manager, for a VPN entry in networking. Or,
    open the network control panel for the LAN interface you're using, and
    see if there is an entry in there. I could also see one web page suggesting
    removing a registry entry.

    Should be fun.

    One of the problems with this kind of networking solution, is the possibility
    of having your very own man-in-the-middle attack, having them change all the adverts
    in the web pages you visit. It allows them to make a lot more money, than
    they get by charging you $29.95. It might even be possible to compromise
    HTTPS for all I know (think banking details).

    At the very least, I'd upload the installer file to and
    scan for malware. Just for the chuckle, to see if their method "has a name".

    Paul, May 5, 2012
  6. Bob H

    Evan Platt Guest

    Have you completely uninstalled Hide IP and rebooted?
    Evan Platt, May 5, 2012
  7. Bob H

    Char Jackson Guest

    It's not a Firefox issue, so he won't get much help there.
    Char Jackson, May 5, 2012
  8. Bob H

    PaulM Guest

    Did you make a restore point before you installed the program????

    Paul's XP, Vista and Windows 7 Tweaks
    Paul's Forum
    PaulM, May 5, 2012
  9. Bob H

    Bob H Guest

    No because Restore points are disabled on my SSD HD
    Bob H, May 5, 2012
  10. Bob H

    Bob H Guest

    Yes I used windows installer from Programs and Features to ininstall,
    then rebooted.

    Actually I have re-installed it again and set the 'choose IP country' to
    automatic and it has chosen UK and unticked 'change IP every x seconds'.

    So that has put me back in the UK.
    Bob H, May 5, 2012
  11. Bob H

    Bob H Guest

    Actually I have re-installed it again and set the 'choose IP country' to
    automatic and it has chosen UK, and unticked 'change IP every x seconds'.

    So that has put me back in the UK.

    Just uploaded the file to virustotal and this is the only result:

    Antivirus Result Update
    ClamAV PUA.Tool.RealHideISP 20120505
    Bob H, May 5, 2012
  12. Bob H

    VanguardLH Guest

    You installed a program. You "stopped using it". Your networking isn't
    working. Since you're not using the program why is it still installed?
    It's obviously still on your host because "the <program> says" what is
    your real IP address. You're running the program so it's still
    installed. This is the most obvious candidate for troubleshooting your
    networking program. I had assumed you already uninstalled it before
    posting here.

    So you used an external site to see your IP address. Whose IP address
    would that be? You mention incorporating a router in your network
    configuration. So, again, what IP address are those external hosts going
    to see? That would be the WAN-side IP address of your router. Unless
    you configured your router to use a static IP address, your router is
    getting its dynamically assigned IP address from your ISP. Have you
    tried power cycling your router and resetting it? Have you power cycled
    whatever is upstream of your router (likely a cable/DSL modem)? When
    power cycling networked devices, power them all down (any order) and
    then power them up doing the most upstream device first followed by the
    next node downstream of that one (cable/DSL modem, router, any nodes
    between the router and the computers, and lastly your computers). You
    want the upstream node powered up and ready when you power up a
    downstream node to it. Make ready your nodes in top-down order.

    Tried right-clicking on the LAN connectoid in the Network applet in
    Control Panel to select "Repair"?

    You cannot connect to your router. Using what address? A hostname or
    an IP address? If an IP address, what IP address? Maybe
    Or did you change the default? The router should go back to the default
    gateway or LAN-side IP address when you power cycle and reset it.

    I can't see how you could be getting any refusals from Google to connect
    to their web site using a hostname if you can't even make it as far as
    to your router using an IP address.

    For giggles, what is in your 'hosts' file?

    Have you disabled your anti-virus protection (or any other on-demand or
    real-time security software) and retested (possibly after a reboot)?
    Are you using a 3rd party firewall or the one that comes with Windows?
    VanguardLH, May 5, 2012
  13. Bob H

    VanguardLH Guest

    PUA = Probably Unwanted Application

    Means it could be a nasty if it wasn't you that installed it.
    VanguardLH, May 5, 2012
  14. Bob H

    Bob H Guest

    Yes I stopped using it and uninstalled the said program from Programs
    and Features in Windows 7.
    I rebooted my pc and then tried to connect to the internet.

    Google's homepage took longer than usual to load.
    When I entered a search paramater in google and clicked on the 'search'
    button,I was directed to another page where google said something about
    my ip address not being correct?? I can't remember exactly now, and
    wanted me to enter a catchphrase before it would bring up the search
    results. Also my ip address was showing as one from France.

    So I re installed the program to try and sort things out by making the
    appropriate selections within the said program.

    You mention incorporating a router in your network
    The IP address on the WAN side of my router is static as far as I am
    aware, in that it doesn't change,

    Have you
    No I haven't rebooted or powers cycled down the router yet, only my main PC.
    I can't see that option in Windows 7.
    From Control Panel I get 'Network and Sharing', and anything but
    'Repair', regardless of what I right click on.
    The IP address of my router is
    It was only my main PC which could not connect to the router as 2
    laptops and a secondary PC could.
    See above regarding google connections.
    If you mean is there a different IP address, ie the one from France;
    there is nothing in the hosts file to reflect that
    No I haven't done any of the above yet.

    At the moment, all seems to be ok, as I have made the appropriate
    selections in the said program to stop it changing my IP address.
    Bob H, May 6, 2012
  15. teranews also carries that 'group. (Though others have said it's not a
    firefox problem anyway.)
    J. P. Gilliver (John), May 6, 2012
  16. Bob H

    VanguardLH Guest

    Therein might be your problem. Did you pay your ISP for a static IP
    address? If not, they're allocating a dynamic IP address to your
    account (i.e., to your router). If your router is configured to NOT use
    DHCP (from your ISP) to use whatever IP address your ISP assigns to you
    then you won't be able to use your ISP. You HAVE to use the IP address
    they give you. Any other IP address isn't authorized to use their

    Power cycling and resetting the router would return it to factory
    defaults which is to use DHCP for assignment of the WAN-side IP address
    of the router so it matches what your ISP assigns to you.

    That you have an always-on (cable or DSL) broadband connection does NOT
    mean your IP address (on the WAN-side of your router) always remains the
    same - unless you paid for a static IP address (or the ISP gave you a
    static IP address as part of their service with you). There in an
    expiration to the binding of IP address to you. Once that expiration
    passes, your assignment is *eligible* for reassignment. The binding
    remains in force until you unbind which is typicall when you power cycle
    or reset the router. When the binding is lost, a new one is established
    but that may not be the same IP address that you had before. Also, I've
    seen where ISPs will force an expiration of an IP address (possible with
    DSL, don't know about cable) or they do maintenance that loses track of
    the current binding. The result is that you still have the old IP
    address they gave you (er, your router) but they no longer consider it
    allocated to you on their end. I've ran into this too often where the
    solution is to power cycle the router. The binding looks good but
    suddenly I don't get any web traffic. Nothing looks bad on my end but
    my ISP thinks I've did an unbind (or they did but my equipment doesn't
    know). Everything working, stops working with no change on my part.
    The first test I make is to see if I can get to the router (which you
    say you have a problem). If that works, I use the IP address of the
    cable modem to see its config. If that works it means my networking is
    working on my end from computer through router to modem. Well, I can't
    do anything about getting my ISP to do the handshaking for a new bind if
    they don't initiate it themself. I can call them and have a tech send
    some signals but it's much faster to just power cycle the router and
    cable modem.
    You sure? What brand and model is your router? The consumer-grade
    routers that I've used all came with a default of

    If you go into the TCP/IP settings for your computer's LAN connection,
    what IP address is listed for the gateway host? The gateway is your
    router (unless you have a more layered network setup with subnets) and
    that's how you get to the Internet. If the gateway specified on your
    host doesn't match your router then your computer can't find the gateway
    to the Internet.
    Okay. So it's not a router-modem problem.

    Then besides checking if the web-facing app is using a proxy, I'd check
    the TCP/IP configuration to make sure the gateway specified in the
    computer matches the LAN-side IP address for the router.

    Did you ever try rebooting into Windows' Safe Mode (with networking) to
    test under that environment?
    Is there anything in there other than the localhost (
    definition? You can rename the 'hosts' file, say, to 'old-hosts' to
    make sure you aren't getting redirected. That you end up at a bogus
    Google site indicates a possibility of a redirect using the 'hosts'
    file. It also indicates you're infected.
    VanguardLH, May 7, 2012
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