Computer crashes several times on one day :(


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My computer crashes like everytime i play a game and its very annoying. I updated my graphic card, but it still crash. Please help.

Intel Celeron CPU E3300 2.50 GHz
3 GB RAM
Windows 7 64-bit

Please write if u need some more information about my computer.

P.S. I can't put my minidump in, it keep asking me that you don't have the acces to it. But i am the administrator.

Edit: Sometimes my computer restarts and after it restart my screen is purple (purple screen only happens sometimes).
Edit: Computer freezes like everytime.
Edit: There stands different text (bad_pool_header, iqrl not less or equal, system service exception etc.).
Edit: Everytime it crashes and show the blue screen it freezes the same time so it doesen't come in the minidump folder.
 
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TrainableMan

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Copy the minidump to your documents folder and then zip it there.
 
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It's saying that my minidump files are invalid (I'm runing safe mode). Why?

It keeps saying that i need permission to post it. And i did put them in a folder.

And yesterday i got 9 minidump files now i only have three?
 
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TrainableMan

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It's saying that my minidump files are invalid (I'm runing safe mode). Why? It keeps saying that i need permission to post it. And i did put them in a folder
Define the pronoun "It" in these sentences. What is saying your files are invalid, your computer, this website?

To post the dumps here they must be zipped up. You said you already copied them to a folder (it must be a folder where you have write permissions like under My Documents"); now select the files, right-click, and Send To ... Compressed Zip. Then here on the forum click "Go advanced" and select the paperclip icon, then attach the zipped files.
 
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I don't know how to give my folders permission.

And when i run in safe mode i do have permission but then the website say that the file is invalid.
 

TrainableMan

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It must be a zip file and there is a size limit of 1.19mb so if you have multiple files you may need to create a few zips rather than put them all in one.

As for permissions, if you copy them to your "My Documents" folder then you WILL have the write permission you need to zip them.
 
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I think i have done it right now with the minidump.

But some of my others minidump is erased. Why?
 

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TrainableMan

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I don't know why some of your dumps would disappear. I know products like CCleaner might delete them to free up space so perhaps you have something like that.

Anyway, there are 6 dumps in there so hopefully somebody that can read dmps will take a look now. I'm afraid that part is beyond me. I will move this to the BSODs thread so hopefully it gets noticed.
 

Elmer BeFuddled

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Hi ceyilmaz.

A couple of variations in Stop Codes:
STOP 0x00000019: BAD_POOL_HEADER
Usual causes:
Device driver

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:
Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, ?memory

To Start you off. Your graphics drivers are mentioned in one of your dmp files so it would be a good idea to re-set them:

  • Download the latest nVidia Graphics Drivers.
  • Download and install Driver Sweeper in normal mode.
  • Boot to Safe Mode
  • Uninstall your current Graphics Driver set up using Driver Sweeper.
  • Reboot to Normal Mode.
  • Install your new Graphics Driver set up.
Also:
Norton Symantec is known to be a cause of BSOD's on many Windows 7 systems. Download Blue Screen friendly Microsoft Security Essentials. Uninstall Norton using the Norton Removal Tool in Safe Mode. Install MSE in normal mode. Make sure Windows firewall is enabled!

I'll update this post shortly when I've finished with your dmp files.

********* !! UPDATE !! **********

Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.

Outdated Drivers. Update:

hamachi.sys Thu Feb 19 10:36:41 2009 LogMeIn Hamachi Virtual Network Driver

nvmf6264.sys Tue May 19 23:51:35 2009 nVidia nForce network driver

RTKVHD64.sys Mon Jul 20 11:52:29 2009 Realtek HD Audio R2.62

Bugcheck Analysis:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa80043ea810, fffffa80043ea960, 4150021}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiFreeQueuePacket+b5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80043ea810, The pool entry we were looking for within the page.
Arg3: fffffa80043ea960, The next pool entry.
Arg4: 0000000004150021, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800042bd100
 fffffa80043ea810 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  javaw.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800041b8cae to fffff8000408dd00

STACK_TEXT:  
fffff800`054f8948 fffff800`041b8cae : 00000000`00000019 00000000`00000020 fffffa80`043ea810 fffffa80`043ea960 : nt!KeBugCheckEx
fffff800`054f8950 fffff880`0ffa376d : fffffa80`05afe0d0 fffffa80`05d0eba8 fffffa80`68536956 fffffa80`05afe2d8 : nt!ExDeferredFreePool+0x12da
fffff800`054f8a00 fffff880`0ffa236b : fffffa80`05f8bec0 fffffa80`0424b6f0 fffffa80`05dc3000 fffffa80`05dc3000 : dxgmms1!VidSchiFreeQueuePacket+0xb5
fffff800`054f8a50 fffff880`0ffa17da : fffffa80`00000000 fffffa80`00000000 00000000`00000002 00000000`00000000 : dxgmms1!VidSchiProcessCompletedQueuePacketInternal+0x443
fffff800`054f8b10 fffff880`0ffa0e00 : 00000000`00000000 fffffa80`05a91000 00000000`00000000 fffff880`0f42d90c : dxgmms1!VidSchiProcessDpcCompletedPacket+0x3b6
fffff800`054f8bb0 fffff880`0ffa0c4c : fffffa80`057f5000 fffffa80`05d0e410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpcWorker+0x198
fffff800`054f8c00 fffff880`0fea71cf : fffffa80`04b4c480 00000000`00000000 00000000`00000022 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpc+0x94
fffff800`054f8c50 fffff880`0f2fbbe4 : fffffa80`04e61000 fffffa80`04e61000 00000000`00000000 00000000`00000000 : dxgkrnl!DxgNotifyDpcCB+0x77
fffff800`054f8c80 fffffa80`04e61000 : fffffa80`04e61000 00000000`00000000 00000000`00000000 fffff880`0f2fbb77 : nvlddmkm+0xb5be4
fffff800`054f8c88 fffffa80`04e61000 : 00000000`00000000 00000000`00000000 fffff880`0f2fbb77 fffffa80`04e61000 : 0xfffffa80`04e61000
fffff800`054f8c90 00000000`00000000 : 00000000`00000000 fffff880`0f2fbb77 fffffa80`04e61000 00000000`00000000 : 0xfffffa80`04e61000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiFreeQueuePacket+b5
fffff880`0ffa376d ebb9            jmp     dxgmms1!VidSchiFreeQueuePacket+0x70 (fffff880`0ffa3728)

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgmms1!VidSchiFreeQueuePacket+b5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

FAILURE_BUCKET_ID:  X64_0x19_20_dxgmms1!VidSchiFreeQueuePacket+b5

BUCKET_ID:  X64_0x19_20_dxgmms1!VidSchiFreeQueuePacket+b5

Followup: MachineOwner
Drivers:
Code:
fffff880`0f200000 fffff880`0f23e000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
fffff880`00f31000 fffff880`00f88000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`03c33000 fffff880`03cbc000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`04252000 fffff880`04268000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`010a7000 fffff880`010b2000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`00dc1000 fffff880`00dca000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00dca000 fffff880`00df4000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01bf9000 fffff880`01c00000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`04274000 fffff880`042cb000   BHDrvx64 BHDrvx64.sys Thu Jul 30 02:07:44 2009 (4A70F260)
fffff880`03e93000 fffff880`03ea4000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`02b99000 fffff880`02bb7000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff880`03e00000 fffff880`03e93000   ccHPx64  ccHPx64.sys  Sat Jun 20 00:28:39 2009 (4A3C1F27)
fffff960`00720000 fffff960`00747000   cdd      cdd.dll      Sat Nov 20 12:55:34 2010 (4CE7C546)
fffff880`01785000 fffff880`017af000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00ce7000 fffff880`00da7000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01800000 fffff880`01830000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00c89000 fffff880`00ce7000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`014b7000 fffff880`01529000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`0ffe7000 fffff880`0fff7000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`04900000 fffff880`04909000   cpuz135_x64 cpuz135_x64.sys Tue Nov 09 13:33:36 2010 (4CD94DB0)
fffff880`04bdc000 fffff880`04bea000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`03fc7000 fffff880`03fe5000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`03fb8000 fffff880`03fc7000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01bc7000 fffff880`01bdd000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04dd8000 fffff880`04dfa000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`04bea000 fffff880`04bf4000   dump_diskdump dump_diskdump.sys Fri Apr 22 21:04:32 2011 (4DB1DF50)
fffff880`03c17000 fffff880`03c2a000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`01830000 fffff880`0186f000   dump_nvstor64 dump_nvstor64.sys Wed Oct 07 22:21:23 2009 (4ACD0653)
fffff880`04b5c000 fffff880`04b68000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`0fea4000 fffff880`0ff98000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`0ff98000 fffff880`0ffde000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`03f3f000 fffff880`03fb8000   eeCtrl64 eeCtrl64.sys Tue May 03 05:23:25 2011 (4DBF833D)
fffff880`010fe000 fffff880`01112000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`010b2000 fffff880`010fe000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`0153a000 fffff880`01544000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01b8d000 fffff880`01bc7000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01a9a000 fffff880`01ae4000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff800`045f7000 fffff800`04640000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`03fe5000 fffff880`03ff0000   hamachi  hamachi.sys  Thu Feb 19 10:36:41 2009 (499D3639)
fffff880`043c1000 fffff880`043e5000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`02ad0000 fffff880`02b99000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01b84000 fffff880`01b8d000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`04313000 fffff880`04331000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`03ec2000 fffff880`03f3f000   IDSvia64 IDSvia64.sys Wed Jun 01 00:40:33 2011 (4DE57C71)
fffff880`042f1000 fffff880`04307000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`04331000 fffff880`04340000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff800`00b9b000 fffff800`00ba5000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`04a5b000 fffff880`04a9e000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`013aa000 fffff880`013c5000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`0175a000 fffff880`01785000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`04dfa000 fffff880`04dff200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`02aa3000 fffff880`02ab8000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`02a5f000 fffff880`02a82000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c26000 fffff880`00c75000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`04bce000 fffff880`04bdc000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`04340000 fffff880`0434f000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`00da7000 fffff880`00dc1000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`017af000 fffff880`017e0000   MpFilter MpFilter.sys Wed Sep 15 01:19:28 2010 (4C901110)
fffff880`04869000 fffff880`04879000   MpNWMon  MpNWMon.sys  Wed Sep 15 01:19:30 2010 (4C901112)
fffff880`02bb7000 fffff880`02bcf000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`02bcf000 fffff880`02bfc000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`02a00000 fffff880`02a4e000   mrxsmb10 mrxsmb10.sys Wed Apr 27 03:39:40 2011 (4DB781EC)
fffff880`048dc000 fffff880`04900000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`0157b000 fffff880`01586000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00f91000 fffff880`00f9b000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01185000 fffff880`011e3000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`03c0c000 fffff880`03c17000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01b72000 fffff880`01b84000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01607000 fffff880`016fa000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`04268000 fffff880`04274000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`013c5000 fffff880`013f4000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`04b0a000 fffff880`04b1f000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`03d3b000 fffff880`03d4a000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03cbc000 fffff880`03d01000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`016fa000 fffff880`0175a000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`056cc000 fffff880`056e1000   NisDrvWFP NisDrvWFP.sys Wed Sep 15 01:20:25 2010 (4C901149)
fffff880`01586000 fffff880`01597000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03c00000 fffff880`03c0c000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`0400e000 fffff800`045f7000   nt       ntkrnlmp.exe Sat Apr 09 05:15:23 2011 (4D9FDD5B)
fffff880`01207000 fffff880`013aa000   Ntfs     Ntfs.sys     Sat Nov 20 09:20:57 2010 (4CE792F9)
fffff880`01bf0000 fffff880`01bf9000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`0fea2000 fffff880`0fea3180   nvBridge nvBridge.kmd Wed Feb 23 07:34:23 2011 (4D64B87F)
fffff880`04c00000 fffff880`04c18000   nvhda64v nvhda64v.sys Fri Aug 21 21:23:50 2009 (4A8F0256)
fffff880`0f246000 fffff880`0fea1180   nvlddmkm nvlddmkm.sys Wed Feb 23 07:46:52 2011 (4D64BB6C)
fffff880`04200000 fffff880`04251380   nvmf6264 nvmf6264.sys Tue May 19 23:51:35 2009 (4A1337F7)
fffff880`01005000 fffff880`01044000   nvstor64 nvstor64.sys Wed Oct 07 22:21:23 2009 (4ACD0653)
fffff880`03d0a000 fffff880`03d30000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`00fdb000 fffff880`00ff0000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00f9b000 fffff880`00fce000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`00e71000 fffff880`00e78000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00ff0000 fffff880`01000000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01529000 fffff880`0153a000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`04909000 fffff880`049af000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`04b1f000 fffff880`04b5c000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c75000 fffff880`00c89000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`01179000 fffff880`01184d00   PxHlpa64 PxHlpa64.sys Thu Mar 13 01:58:17 2008 (47D88A39)
fffff880`015c6000 fffff880`015ea000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`043e5000 fffff880`04400000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`00c00000 fffff880`00c21000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`03ea4000 fffff880`03ebe000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`03daa000 fffff880`03dfb000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`017f0000 fffff880`017f9000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01569000 fffff880`01572000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01572000 fffff880`0157b000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01b38000 fffff880`01b72000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`02ab8000 fffff880`02ad0000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04c1a000 fffff880`04dd7a00   RTKVHD64 RTKVHD64.sys Mon Jul 20 11:52:29 2009 (4A644C6D)
fffff880`049af000 fffff880`049ba000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`04307000 fffff880`04313000   serenum  serenum.sys  Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`03d4a000 fffff880`03d67000   serial   serial.sys   Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`01b30000 fffff880`01b38000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`03d96000 fffff880`03daa000   SRTSPX64 SRTSPX64.SYS Tue Jun 23 03:47:54 2009 (4A40425A)
fffff880`05634000 fffff880`056cc000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`04800000 fffff880`04869000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`049ba000 fffff880`049eb000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`01044000 fffff880`010a7000   storport storport.sys Sat Nov 20 10:35:02 2010 (4CE7A456)
fffff880`0fff7000 fffff880`0fff8480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01112000 fffff880`01179000   SYMEFA64 SYMEFA64.SYS Tue Jun 23 22:52:39 2009 (4A414EA7)
fffff880`0144c000 fffff880`01482000   SYMEVENT64x86 SYMEVENT64x86.SYS Wed Jun 24 21:19:12 2009 (4A428A40)
fffff880`01492000 fffff880`014b4000   SYMFW    SYMFW.SYS    Tue Jul 07 01:29:22 2009 (4A5296E2)
fffff880`03d30000 fffff880`03d3b000   SymIMv   SymIMv.sys   Tue Jun 23 00:11:56 2009 (4A400FBC)
fffff880`01482000 fffff880`01492000   SYMNDISV SYMNDISV.SYS Tue Jul 07 01:33:26 2009 (4A5297D6)
fffff880`01400000 fffff880`0144c000   SYMTDI   SYMTDI.SYS   Tue Jul 07 01:28:48 2009 (4A5296C0)
fffff880`01896000 fffff880`01a9a000   tcpip    tcpip.sys    Mon Apr 25 03:37:30 2011 (4DB4DE6A)
fffff880`049eb000 fffff880`049fd000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`015b9000 fffff880`015c6000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`01597000 fffff880`015b9000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`03d82000 fffff880`03d96000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`005a0000 fffff960`005aa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`042cb000 fffff880`042f1000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`04a00000 fffff880`04a55000   udfs     udfs.sys     Sat Nov 20 09:26:11 2010 (4CE79433)
fffff880`04a9e000 fffff880`04ab0000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`04b68000 fffff880`04b85000   usbccgp  usbccgp.sys  Sat Nov 20 10:44:03 2010 (4CE7A673)
fffff880`04c18000 fffff880`04c19f00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`043b0000 fffff880`043c1000   usbehci  usbehci.sys  Sat Nov 20 10:43:54 2010 (4CE7A66A)
fffff880`04ab0000 fffff880`04b0a000   usbhub   usbhub.sys   Sat Nov 20 10:44:30 2010 (4CE7A68E)
fffff880`0434f000 fffff880`0435a000   usbohci  usbohci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`0435a000 fffff880`043b0000   USBPORT  USBPORT.SYS  Sat Nov 20 10:44:00 2010 (4CE7A670)
fffff880`04bb3000 fffff880`04bce000   USBSTOR  USBSTOR.SYS  Sat Nov 20 10:44:05 2010 (4CE7A675)
fffff880`04b85000 fffff880`04bb2280   usbvideo usbvideo.sys Sat Nov 20 10:44:34 2010 (4CE7A692)
fffff880`00fce000 fffff880`00fdb000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01887000 fffff880`01895000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01544000 fffff880`01569000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00e00000 fffff880`00e15000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00e15000 fffff880`00e71000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01ae4000 fffff880`01b30000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`03d67000 fffff880`03d82000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`017e0000 fffff880`017f0000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e7e000 fffff880`00f22000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f22000 fffff880`00f31000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03d01000 fffff880`03d0a000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`000e0000 fffff960`003f2000   win32k   win32k.sys   Sat May 28 04:06:27 2011 (4DE066B3)
fffff880`0ffde000 fffff880`0ffe7000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00f88000 fffff880`00f91000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`02a82000 fffff880`02aa3000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`056e1000 fffff880`05712000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)

Unloaded modules:
fffff880`05712000 fffff880`05783000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01830000 fffff880`0183e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`0183e000 fffff880`01848000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`01848000 fffff880`01887000   dump_nvstor6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0003F000
fffff880`01bdd000 fffff880`01bf0000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
Let us know how it goes.
 
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I can't remove norton with the removal tool. I do it on safe mode, but when i press run it doesen't do anything. Why?
 
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TrainableMan

^ The World's First ^
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You first can remove Norton using it's uninstall routine. Then after that runs you run the removal tool. Neither should have to be done in safe mode.
 
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