Can't print to a shared printer (that others can)

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My windows 10 desktop is connected to a Brother HL-L2300D, and I have no problems accessing the printer on my laptop, but my wife gets the message "Server print spooler is not running" and she can't print. Again, I can, reliably. Her machine is a HP Compaq CQ57 running Windows 7. My laptop is running Linux Mint 18.2.
 
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Try this method-- answers.microsoft.com/en-us/windows/forum/windows_7-hardware/local-print-spooler-service-not-running-windows-7/1fba38be-a295-497a-a7e7-5908118a5aea?auth=1
 

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