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- Dec 16, 2017
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Hi,
After a few trials and errors procedures, I managed to find out that only after a Windows Update process if I click a Starter Wor or Excel hyperlink causes a crash of the system and display the bluescreen.
How did I figure it out? A few days ago 12/12/17 I found out that my windows update was not working, according to the update list this issue has been happening from 30/11/17 (attached the update list) , so I fixed and then updated.
After that I open a spreadsheet that I daily use with hyperlinks, I clicked on one of them and then my system did crash displaying the bluescreen with the technical message error 0x00000019
I reboot in safe mode, then I open a blank ms word doc and I created a hyperlink, I executed and again the system collapsed with the same bluescreen and error.
Then I restored my OS from my monthly backup, in this case,date 1/12/17, this backup has the windows update not working, the original issue as per my mention above. I open my spreadsheet and I executed the same hyperlink as above description, this time I had no problems. So right now I have my system with the Windows Update not working at all, missing updates from 1/12/17 up to today.
Due to the error 0x00000019 I ran a full diagnostic of the OS, no error whatsoever was found.
Is there anybody that can come up with a solution to this odd issue?
Thanks in advance
After a few trials and errors procedures, I managed to find out that only after a Windows Update process if I click a Starter Wor or Excel hyperlink causes a crash of the system and display the bluescreen.
How did I figure it out? A few days ago 12/12/17 I found out that my windows update was not working, according to the update list this issue has been happening from 30/11/17 (attached the update list) , so I fixed and then updated.
After that I open a spreadsheet that I daily use with hyperlinks, I clicked on one of them and then my system did crash displaying the bluescreen with the technical message error 0x00000019
I reboot in safe mode, then I open a blank ms word doc and I created a hyperlink, I executed and again the system collapsed with the same bluescreen and error.
Then I restored my OS from my monthly backup, in this case,date 1/12/17, this backup has the windows update not working, the original issue as per my mention above. I open my spreadsheet and I executed the same hyperlink as above description, this time I had no problems. So right now I have my system with the Windows Update not working at all, missing updates from 1/12/17 up to today.
Due to the error 0x00000019 I ran a full diagnostic of the OS, no error whatsoever was found.
Is there anybody that can come up with a solution to this odd issue?
Thanks in advance