"Unexpected Shutdown"


R

Renny Bosch

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available."

After I clicked the "Close" button it came back up normally, although
Firefox came up with its "Well this is embarrassing" message. There was
no other message about a solution.

I checked the Event Viewer and found a Critical error event with the
following details.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/29/2013 12:33:35 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Renny-HP
Description:
The system has rebooted without cleanly shutting down first. This error
could be caused if the system stopped responding, crashed, or lost power
unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"
Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-03-29T07:33:35.414000000Z" />
<EventRecordID>162451</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Renny-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">36</Data>
<Data Name="BugcheckParameter1">0x1904fb</Data>
<Data Name="BugcheckParameter2">0xfffff88002f688d8</Data>
<Data Name="BugcheckParameter3">0xfffff88002f68130</Data>
<Data Name="BugcheckParameter4">0xfffff880012dd13f</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
 
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D

Dominique

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available."

After I clicked the "Close" button it came back up normally, although
Firefox came up with its "Well this is embarrassing" message. There was
no other message about a solution.

I checked the Event Viewer and found a Critical error event with the
following details.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/29/2013 12:33:35 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Renny-HP
Description:
The system has rebooted without cleanly shutting down first. This error
could be caused if the system stopped responding, crashed, or lost power
unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"
Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-03-29T07:33:35.414000000Z" />
<EventRecordID>162451</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Renny-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">36</Data>
<Data Name="BugcheckParameter1">0x1904fb</Data>
<Data Name="BugcheckParameter2">0xfffff88002f688d8</Data>
<Data Name="BugcheckParameter3">0xfffff88002f68130</Data>
<Data Name="BugcheckParameter4">0xfffff880012dd13f</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
Windows is setup by default to restart on a fatal error. To change that
behavior, go to System properties (right click the Computer icons on the
desktop), click on "advanced system parameters" (rough translation, my
Windows is in French), you should see something about Startup, click on
the button in that section and uncheck "Automatically Restart".

After that if there's a fatal error, you might get a Blue screen with
"explanation". I must say that I have never had a blue screen with Win7
or Win8.

It is Win8 but it shoud be very similar in Win7.

Maybe someone else can give you the correct English wording.

HTH
 
G

Ghostrider

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available."

After I clicked the "Close" button it came back up normally, although
Firefox came up with its "Well this is embarrassing" message. There was
no other message about a solution.

I checked the Event Viewer and found a Critical error event with the
following details.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/29/2013 12:33:35 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Renny-HP
Description:
The system has rebooted without cleanly shutting down first. This error
could be caused if the system stopped responding, crashed, or lost power
unexpectedly.
I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
In the event of a power failure, the typical BIOS setting is to shut
down the computer. In this case, it confirms that there was no loss
of power to cause the shut down unless this default setting had been
changed to permit a re-boot of the system.

However, if Windows 7 or any of the applications in the computer is
configured for automatic updates and should any of these require a
restart of the computer, then a critical fault in the restart would
be sufficient to cause this error. It could also happen if Windows
did not have a clean wakeup from hibernation, such as one which may
occur to perform update(s) from the Internet at night or during an
inactive period.

And in view of the interesting FireFox message, it might be worthwhile
to perform anti-malware, anti-adware and anti-spyware scans. What is
the security on this computer? If the login is passworded, the wakeup
or the restart would have required an user login before the desktop and
applications load. Do a thorough check.

GR
 
C

croy

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available." [...]
I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
Twice in the last few days, my computer has suddenly
bricked--keyboard and mouse along with it. Nothing to do
but power off and restart, and then select "Start Windows
normally".

Before these two times, it has been years since this has
happened to one of my computers.
 
M

Mellowed

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available." [...]
I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
Twice in the last few days, my computer has suddenly
bricked--keyboard and mouse along with it. Nothing to do
but power off and restart, and then select "Start Windows
normally".

Before these two times, it has been years since this has
happened to one of my computers.
It's possible that dust has built up causing a heat problem. It's kind
of like putting a blanket over your system. You might try opening it up
and get the dust out.
 
K

Krypto

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available." [...]
I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
Twice in the last few days, my computer has suddenly
bricked--keyboard and mouse along with it. Nothing to do
but power off and restart, and then select "Start Windows
normally".

Before these two times, it has been years since this has
happened to one of my computers.
Have you installed any software or hardware recently?
Here is a link to help with the freezing problem:

http://www.w7forums.com/windows-7-random-freezes-potential-solution-t3275.html

Krypto
 
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Y

Yousuf Khan

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"
Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-03-29T07:33:35.414000000Z" />
<EventRecordID>162451</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Renny-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">36</Data>
<Data Name="BugcheckParameter1">0x1904fb</Data>
<Data Name="BugcheckParameter2">0xfffff88002f688d8</Data>
<Data Name="BugcheckParameter3">0xfffff88002f68130</Data>
<Data Name="BugcheckParameter4">0xfffff880012dd13f</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
This is known as a "Device Reference Count Not Zero". Here's the
explanation:

Bug Check 0x36: DEVICE_REFERENCE_COUNT_NOT_ZERO (Windows Debuggers)
http://msdn.microsoft.com/en-ca/library/windows/hardware/ff557496(v=vs.85).aspx

Yousuf Khan
 
C

croy

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available." [...]
I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.
Twice in the last few days, my computer has suddenly
bricked--keyboard and mouse along with it. Nothing to do
but power off and restart, and then select "Start Windows
normally".

Before these two times, it has been years since this has
happened to one of my computers.
Have you installed any software or hardware recently?
Here is a link to help with the freezing problem:

http://www.w7forums.com/windows-7-random-freezes-potential-solution-t3275.html

Nice link. Thanks.

I was able to narrow my problem down to Microsoft Word 2000.
I then went thru the directory where all the document
templates are stored, and found 2 whos filenames both
started with a tilde, and deleted them.

So far, end of problem.
 
G

Gene E. Bloch

On Fri, 29 Mar 2013 17:46:51 -0700, Renny Bosch

This morning my system displayed a message box titled "Windows has
recovered from an unexpected shutdown." The text said "A problem caused
Windows to stop working correctly. Windows will notify you if a
solution is available."
[...]
I checked all my electric clocks and none of them showed any sign of a
power failure. Windows 7 Professional x64, fully updated. Would
appreciate any insight.

Twice in the last few days, my computer has suddenly
bricked--keyboard and mouse along with it. Nothing to do
but power off and restart, and then select "Start Windows
normally".

Before these two times, it has been years since this has
happened to one of my computers.
Have you installed any software or hardware recently?
Here is a link to help with the freezing problem:

http://www.w7forums.com/windows-7-random-freezes-potential-solution-t3275.html
Nice link. Thanks.

I was able to narrow my problem down to Microsoft Word 2000.
I then went thru the directory where all the document
templates are stored, and found 2 whos filenames both
started with a tilde, and deleted them.

So far, end of problem.
File names starting with a tilde are Office's way of naming temporary
files, which normally are deleted when one saves the file being worked
on (or at lest on exiting the program). They could've been left over
after the mysterious bad shutdown. BTW, if you happen to have the folder
open on screen, it's kind of fun to watch those file just evaporate :)

I don't see how they could have caused the problem, so I suspect
coincidence. But I've been wrong before...
 
M

Mike Barnes

Gene E. Bloch said:
File names starting with a tilde are Office's way of naming temporary
files, which normally are deleted when one saves the file being worked
on (or at lest on exiting the program).
Does anyone else here find the idea of putting such files in the user's
data folder distinctly tacky? Every Windows PC has a TEMP folder, why
don't they use it?

And don't get me started on thumbs.db ...
 
J

J. P. Gilliver (John)

Mike Barnes said:
Does anyone else here find the idea of putting such files in the user's
data folder distinctly tacky? Every Windows PC has a TEMP folder, why
don't they use it?
It puts them where the file being edited is. When this is a folder on a
network drive where more than one person has access to it, it uses them
to know to put up a "that file is being edited by Fred" message, if
someone else tries to edit it. IME, the ~-files are just flag files for
this purpose.
And don't get me started on thumbs.db ...
OK, I won't (-: ...
 
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G

Gene E. Bloch

Does anyone else here find the idea of putting such files in the user's
data folder distinctly tacky? Every Windows PC has a TEMP folder, why
don't they use it?

And don't get me started on thumbs.db ...
Like J. P. Gilliver, I find it makes sense to do it the way they do.
Where better to keep track of stuff than in its own directory? The code
needed to do it ends up simpler, for one thing.

Don't get *me* started on thumbs.db. Mostly because I have nothing to
say :)
 

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