Strange request, I imagine, but I have not succeeded in finding an answer anywhere.
I have forgotten my password to this Windows 7 forum. It does not matter too much because it is remembered by the website and I only have to quote my email address. But it is needed if I want to contact other Microsoft websites, which seem to have my details and want the forgotten password repeated. So no entry.
I next tried via this website to change to a new password. That too requires me to quote my existing password. Catch 22!
So I asked MS Customer Support for help and got the following reply:
Dr. James, with regards to your concern, I must explain that I am with Customer Service and do not have access to the tools to reset your password. That will need to be done by our Windows Live team, who will be able to look at your account status once you post a question from the below link:
http://answers.microsoft.com/en-us/windowslive/
In order to post a question, you will need to create a new Microsoft Account as it is mandatory.
When I went to that link and tried to register a new account, I immediately got the message that I had already got an account with my email address, so could not proceed. Catch 22 PLUS.
Any printable thoughts very welcome.
James H
Suffolk UK
I have forgotten my password to this Windows 7 forum. It does not matter too much because it is remembered by the website and I only have to quote my email address. But it is needed if I want to contact other Microsoft websites, which seem to have my details and want the forgotten password repeated. So no entry.
I next tried via this website to change to a new password. That too requires me to quote my existing password. Catch 22!
So I asked MS Customer Support for help and got the following reply:
Dr. James, with regards to your concern, I must explain that I am with Customer Service and do not have access to the tools to reset your password. That will need to be done by our Windows Live team, who will be able to look at your account status once you post a question from the below link:
http://answers.microsoft.com/en-us/windowslive/
In order to post a question, you will need to create a new Microsoft Account as it is mandatory.
When I went to that link and tried to register a new account, I immediately got the message that I had already got an account with my email address, so could not proceed. Catch 22 PLUS.
Any printable thoughts very welcome.
James H
Suffolk UK
- there's a link on the user name (hover over your username on the top right). Or, you can just use this direct link: