"Ransom ware"

Discussion in 'Windows 7 Support' started by Pat Cox, Jan 9, 2017.

  1. Pat Cox

    Pat Cox

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    My files have been encrypted.System restore has been disabled. What can I do.?
     
    Pat Cox, Jan 9, 2017
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  2. Pat Cox

    TrainableMan ^ The World's First ^ Moderator

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    Unfortunately there are no easy solutions. (From another computer) Research the exact messages you see to determine exactly what virus has infected you, then find & follow the specific instructions for removal of that particular virus. Normally it will involve using safe-mode and tools like RKILL & TDSSKILLER to stop the installed code, then an anti-virus to remove it & finally the specific instructions on how to decrypt your files.
     
    TrainableMan, Jan 9, 2017
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