Printer works in 32 bit but not 64 bit?

K

Kenny Cargill

Canon i250, uses Windows drivers and an add on module from Canon. Works OK
in Win 7 32 bit but not in Win 7 64 bit, here it shows as an unspecified
device in Devices and Printers with no drivers loaded. Have noticed a few
other anomalies between versions but trying to sort one at a time!

Kenny Cargill
 
D

Daniel47

Kenny said:
Canon i250, uses Windows drivers and an add on module from Canon. Works
OK in Win 7 32 bit but not in Win 7 64 bit, here it shows as an
unspecified device in Devices and Printers with no drivers loaded. Have
noticed a few other anomalies between versions but trying to sort one at
a time!

Kenny Cargill
Click to expand...
O.K., so the printer worked on 32 bit (with, I'm guessing, 32 bit
drivers installed), but is not working in 64 bit!! Have you got the 64
bit drivers installed?? From the 64 bit disk or from internet!

Daniel
 
K

Kenny Cargill

Canon website says it works with Win 7 drivers so none available from them.

"(e-mail address removed)" wrote in message

Kenny said:
Canon i250, uses Windows drivers and an add on module from Canon. Works
OK in Win 7 32 bit but not in Win 7 64 bit, here it shows as an
unspecified device in Devices and Printers with no drivers loaded. Have
noticed a few other anomalies between versions but trying to sort one at
a time!

Kenny Cargill
Click to expand...
O.K., so the printer worked on 32 bit (with, I'm guessing, 32 bit
drivers installed), but is not working in 64 bit!! Have you got the 64
bit drivers installed?? From the 64 bit disk or from internet!

Daniel
 
V

VanguardLH

Kenny Cargill said:
Canon website says it works with Win 7 drivers so none available from
them.
Click to expand...
<snipped the jumbled mess to top- and bottom-posted content>

If true, have you added the printer using the wizard? Do you see the
printer listed on your Windows 7 x64 platform?

http://www.usa.canon.com/cusa/suppo...ultifunction/i_series/i250#DriversAndSoftware
Select Windows 7 (x64) for the OS.

It shows an x64 download file. It also mentions to use this driver
requires you to visit the Windows Update site to ensure you have the
base driver for the device. You didn't mention if you have the printer
listed on your Win7 x64 platform. You didn't mention if it was powered
on and connected and you visited the Windows Update site. Maybe that
will help.

Is the printer connected (USB)?
Is the printer powered on?
Is the printer listed in Device Manager under USB devices?
Is the printer listed as a Printer device in the Control Panel?
Have you visited the Windows Update site?
Did you try installing the x64 driver listed at Canon's site?

http://gdlp01.c-wss.com/gds/7/0900005117/01/i250easysetup_us.pdf

Did you follow step 6 where you power on the computer but leave the
printer powered OFF? Did you use the supplied software disc?

http://gdlp01.c-wss.com/gds/0/0900005120/01/i250quickstartguide_us.pdf
See page 42.
 
J

jbm

Canon i250, uses Windows drivers and an add on module from Canon. Works
OK in Win 7 32 bit but not in Win 7 64 bit, here it shows as an
unspecified device in Devices and Printers with no drivers loaded. Have
noticed a few other anomalies between versions but trying to sort one at
a time!

Kenny Cargill
Click to expand...

It's worth pointing out that Canon do not (and never have) offer Win7
64-bit support for their older models. There are several instances,
especially with scanners, where Canon openly state full compatibility
with 7-64, but in reality it is impossible to get them to work.

Interestingly, Canon's own UK web page for this printer neatly omits
7-64 from the supported OS list.

http://www.canon.co.uk/Support/Cons...nkJet/i_series/i250.aspx?type=download&page=1

jim
 
P

Peter Jason

Canon i250, uses Windows drivers and an add on module from Canon. Works OK
in Win 7 32 bit but not in Win 7 64 bit, here it shows as an unspecified
device in Devices and Printers with no drivers loaded. Have noticed a few
other anomalies between versions but trying to sort one at a time!

Kenny Cargill
Click to expand...
I had to throw away a perfectly good dot-matrix
printer (Fujitsu DL5800) because there were no
drivers for the Winoes7 64bit.

I feel your pain.
 
G

Good Guy

I had to throw away a perfectly good dot-matrix
printer (Fujitsu DL5800) because there were no
drivers for the Winoes7 64bit.

I feel your pain.
Click to expand...
Why? Did you try creating a home network in which printers are shared?
It should have worked. I am using LaserJet4 in a Home Network
Environment and it works fine though it is getting very expensive to run
it. It is cheaper to buy a new faster printer and that is exasctly what
I have done. I bought Color LaserJet CP2025 and it is much better.

--
Good Guy
Website: http://mytaxsite.co.uk
Website: http://html-css.co.uk
Forums: http://mytaxsite.boardhost.com
Email: http://mytaxsite.co.uk/contact-us
 
P

Peter Jason

Why? Did you try creating a home network in which printers are shared?
It should have worked. I am using LaserJet4 in a Home Network
Environment and it works fine though it is getting very expensive to run
it. It is cheaper to buy a new faster printer and that is exasctly what
I have done. I bought Color LaserJet CP2025 and it is much better.
Click to expand...
It has no connection for a network. It's a 1992
model.
 
G

Good Guy

It has no connection for a network. It's a 1992
model.
Click to expand...
No but what I was saying is that attach the printer to the computer that
had the driver including those computers that were running old windows,
ideally Windows98SE, Windows 2000 etc etc. Then create a network to
connect with that computer (not the printer) and treat that computer as
a server with printers and folders sharing enabled.

Perhaps it wouldn't work but it was a good try.

I like to try different ways of connecting things.

Anyway not to worry because the OP seems to have solved the problem.

--
Good Guy
Website: http://mytaxsite.co.uk
Website: http://html-css.co.uk
Forums: http://mytaxsite.boardhost.com
Email: http://mytaxsite.co.uk/contact-us
 
J

Jeff Layman

It's worth pointing out that Canon do not (and never have) offer Win7
64-bit support for their older models. There are several instances,
especially with scanners, where Canon openly state full compatibility
with 7-64, but in reality it is impossible to get them to work.

Interestingly, Canon's own UK web page for this printer neatly omits
7-64 from the supported OS list.

http://www.canon.co.uk/Support/Cons...nkJet/i_series/i250.aspx?type=download&page=1
Click to expand...
Coincidentally, I've been trying to find the EasyPrint Photo software
for my Win7HPx64 laptop (eppx-win-4_1_0-en.exe) for use with my Pixma
iP3000. I have an old version of the program installed on my XPH-32bit
PC, but the HD on that just crashed and I needed to print some photos
out. EasyPrint does this well enough for my purposes and very simply.
Although I still have the original CD, the program on it is incompatible
with Win7x64 and fails to install (fortunately Win7x64 found a driver
when I connected the printer up for the first time).

But eppx-win-4_1_0-en.exe isn't available on the Canon UK website. It
is on the US and Australian websites (and many others), but I can't
download it from those sites - no doubt it detects my IP as being in the UK.

I wonder what Canon's logic is for this discrimination?
 
M

Monty

Coincidentally, I've been trying to find the EasyPrint Photo software
for my Win7HPx64 laptop (eppx-win-4_1_0-en.exe) for use with my Pixma
iP3000.
Click to expand...
You can download it from mediafire http://tinyurl.com/chb84aj

It is a large file (60,333,176 bytes)
MD5: E44E8ADEF70092FB4DBF3A13F63A1D7B
 
J

jbm

Coincidentally, I've been trying to find the EasyPrint Photo software
for my Win7HPx64 laptop (eppx-win-4_1_0-en.exe) for use with my Pixma
iP3000. I have an old version of the program installed on my XPH-32bit
PC, but the HD on that just crashed and I needed to print some photos
out. EasyPrint does this well enough for my purposes and very simply.
Although I still have the original CD, the program on it is incompatible
with Win7x64 and fails to install (fortunately Win7x64 found a driver
when I connected the printer up for the first time).

But eppx-win-4_1_0-en.exe isn't available on the Canon UK website. It
is on the US and Australian websites (and many others), but I can't
download it from those sites - no doubt it detects my IP as being in the
UK.

I wonder what Canon's logic is for this discrimination?
Click to expand...

To make you go out and buy a newer model. That's OK. I emailed Canon and
told them I was going to have replace my scanner, but I would not be
considering a Canon one because of their policy of not supporting it
when it reaches adolescence.

I find it strange that Canon won't allow you to download from other
countries' web sites. When I first got this 64-bit computer, I
downloaded all the necessary drivers from its US host, since they said
they were compatible. Installed them successfully only to find out they
didn't work.

jim
 
J

jbm

Canon i250, uses Windows drivers and an add on module from Canon. Works
OK in Win 7 32 bit but not in Win 7 64 bit, here it shows as an
unspecified device in Devices and Printers with no drivers loaded. Have
noticed a few other anomalies between versions but trying to sort one at
a time!

Kenny Cargill
Click to expand...

You could try this since it worked with XP, but I haven't tried it with
Win7.

1. Turn off the printer
2. From the Control Panel, remove the printer.
3. Close the Control Panel.
4. Turn off the computer.
5. Turn on the printer.
6. Start computer.

With the printer connected, Windows should recognise it (as a printer)
and load the generic drivers. It won't however help with any other
printing software. You'll have to find compatible software from
elsewhere and install in manually.

If that doesn't work, try this.

1. Switch on printer.
2. Open Device Manager.
3. Under the Universal Serial Bus Controllers heading, double click USB
Printing Support.
4. Under the Driver tab, click Update Driver and select the Automatic
Search button. (Make sure you're connected to the Web.) Follow the
instructions.

It beats me why Windows hasn't installed the generic drivers for it
automatically, but then that's Windows for you.

jim
 
M

Monty

But eppx-win-4_1_0-en.exe isn't available on the Canon UK website.
Click to expand...
Yes it is! I did a little more investigation after my previous post
and when I specified my current Canon printer, which is an MP610, I
was offered eppx-win-4_1_0-en.exe.
I wonder what Canon's logic is for this discrimination?
Click to expand...
Maybe, Canon didn't test eppx-win-4_1_0-en.exe on older model
printers. Or maybe they did and 4.1.0 didn't work with an ip3000!
 
P

Peter Jason

Ah, the buzzzzz of dot-matrix printers.... May be he misses the buzz.--
choro
Click to expand...
* snort *
I can't think of a better way to print multi-part
stationary.
 
G

Gene E. Bloch

* snort *
I can't think of a way to print multi-part
stationary.
Click to expand...
I think you might have meant stationery. But anyway, I can think of at
least two other better ways to do so. *Much* better...
 
P

Paul

Monty said:
Yes it is! I did a little more investigation after my previous post
and when I specified my current Canon printer, which is an MP610, I
was offered eppx-win-4_1_0-en.exe.
Maybe, Canon didn't test eppx-win-4_1_0-en.exe on older model
printers. Or maybe they did and 4.1.0 didn't work with an ip3000!
Click to expand...
I suspect stupidity rather than malice. Their search engine is a mess.
I can find a copy of the program on the canon-europe site, but
not listed under iP3000 downloads.

http://www.canon-europe.com/Support...x?DLtcmuri=tcm:13-852991&page=1&type=download

http://gdlp01.c-wss.com/gds/6/0200000006/15/eppx-win-4_1_0-en.exe

60,333,176 bytes
md5sum e44e8adef70092fb4dbf3a13f63a1d7b

I took a quick look inside the file with 7ZIP, but didn't find anything
of immediate value in there (as to what models it might or might not
support).

The only thing worse than this, is trying to look through an HP 300MB+
printer download, and trying to figure out how it works. Canon needs to
bloat this out by a factor of 5, if they want to catch HP.

Paul
 
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