Printer worked this morning but not now

Discussion in 'Hardware' started by Kathleen DeRocher, Aug 14, 2017.

  1. Kathleen DeRocher

    Kathleen DeRocher

    Joined:
    Aug 14, 2017
    Messages:
    1
    Likes Received:
    0
    I just want to know how come my printer was working this morning , and not now? I just had a guy named Robert HP repair man help set it up on Aug. 4, 2017. Was fine until today when I went to print off a letter from my e-mail page! Also this man charged me $69.99 for doing this. So what up with this new printer??????????
     
    Kathleen DeRocher, Aug 14, 2017
    #1
    1. Advertisements

  2. Kathleen DeRocher

    TrainableMan ^ The World's First ^ Moderator

    Joined:
    May 10, 2010
    Messages:
    9,250
    Likes Received:
    1,599
    Location:
    PA, USA
    First off, specify the make & model of your printer. Second is it wired to your computer, wired to your router, or is it wireless?

    Also, if you paid Robert then you should probably call him to see if he stands behind his work.
     
    TrainableMan, Aug 15, 2017
    #2
    1. Advertisements

  3. Kathleen DeRocher

    marrcus26

    Joined:
    Nov 21, 2017
    Messages:
    6
    Likes Received:
    0
    Also, is there any error message?
     
    marrcus26, Dec 5, 2017
    #3
  4. Kathleen DeRocher

    jmotice

    Joined:
    Jan 2, 2018
    Messages:
    9
    Likes Received:
    0
    First steps,
    make sure the printer is on
    Cables USB / network connected correctly
    Make sure when printing you choose the correct printer from the drop-down options ie print sent to correct printer

    Print test print

    restart the computer - wait two mins before start

    Open the printer icon so you can see if there's a queue in the printer queue, print test print, you should see it appear in the printer object queue, and print your email, both should appear

    What message do you get, error/printing

    Worth checking also that on the top of the printer object box the printer does not say offline - if so put the printer back online

    Post back your findings
     
    jmotice, Jan 7, 2018
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.