New HP Pavilion laptop blue screen issues


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Hello all. I thank anyone in advance who can assist with this problem. My wife bought a new HP Pavilion laptop about a month ago, it's a quad-core with the switchable ATI video option (onboard 4250 and dedicated 1GB Radeon Mobility HD 5650). The OS is Windows 7 Home Premium, 64 bit. The system ran fine until the last week or so, when it started crashing to a blue screen at almost every start-up. Every single time, the error is reported (on the BSOD) as "System Service Exception" and the location is given as "atipmdag.sys". This made me think it was a video driver issue; I can boot into safe mode and I downloaded the latest ATI driver, it's dated 8-25-10 but I can't get it installed. The installer runs, but every time it completes, the driver still shows as the 4-25-10 version that was already there.

I'm not a computer guru, but I'm the closest thing we have in the house and it's fallen to me to get this fixed. :) Does the mini-dump file tell anything helpful? Thanks again for any assistance.
 

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lol Hey there...your house's computer situation should improve drastically over the next short while.

The crash is blamed on the video card driver but that's not true at all, since you have a rather recent version of it anyhow. This 0x3b stop was caused by other drivers corrupting the memory:

Code:
Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880048e3e6d, fffff8800378da00, 0}

Probably caused by : atipmdag.sys ( atipmdag+44e6d )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048e3e6d, Address of the instruction which caused the bugcheck
Arg3: fffff8800378da00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atipmdag+44e6d
fffff880`048e3e6d 488b01          mov     rax,qword ptr [rcx]

CONTEXT:  fffff8800378da00 -- (.cxr 0xfffff8800378da00)
rax=fffffa8005e9bc10 rbx=0000000000002005 rcx=0000000000000000
rdx=fffffa8005efb9d0 rsi=fffffa800644d000 rdi=fffffa8005efb9d0
rip=fffff880048e3e6d rsp=fffff8800378e3d0 rbp=fffffa800644d020
 r8=0000000000000000  r9=0000000000000000 r10=fffff80002c62000
r11=fffff8800378e490 r12=0000000000000003 r13=fffffa800518a000
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atipmdag+0x44e6d:
fffff880`048e3e6d 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880048e3e6d

STACK_TEXT:  
fffff880`0378e3d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atipmdag+0x44e6d


FOLLOWUP_IP: 
atipmdag+44e6d
fffff880`048e3e6d 488b01          mov     rax,qword ptr [rcx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atipmdag+44e6d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atipmdag

IMAGE_NAME:  atipmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bc82e49

STACK_COMMAND:  .cxr 0xfffff8800378da00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atipmdag+44e6d

BUCKET_ID:  X64_0x3B_atipmdag+44e6d

Followup: MachineOwner
---------
Code:
atipmdag atipmdag.sys Fri Apr 16 05:30:49 2010
You can check HP.com for your model to see if there is an update for it to install, for good measure.

--------

Now on to real problem solving. Uninstall the AVG in safe mode using the tool found here:

AV Uninstallers - Windows 7 Forums

Then boot to normal mode and install MSE to replace it. You computer will continue thanking you for this.

--------

Update or uninstall Juniper Network Connect:

Code:
dsNcAdpt dsNcAdpt.sys Mon Mar 30 22:33:33 2009
http://www.juniper.net/us/en/

--------

If you follow this all, it should be very well. If for any reason you run into further problems, post new crash dumps and we'll take it from there. Should be good to go..
 

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