SOLVED ndis.sys blue screen

[Kevin*.*]

ok managed to get the pc to create dump files again.not exactly sure which 1 was the actual thing to fix it but here is what i did
1. went into virtual memory and reset page file to 0 for both.
2. restarted pc.after restart went back into it and reset values and checked let windows manage it.
3. removed all traces of NVIDIA drivers and programs then reinstalled the drivers only.
4. downloaded "Not My Fault" from system internals and had it crash the system.it successfully dump the physical memory although very slow and created a dump file.restarted pc then put pc into sleep mode and awoke it after say 1 hr.System crashed and created the dump file.which is attached.

 

[Shintaro]

Mate,

The most likely fix that enabled the crash dump files to be created again is that you reset your page file.

The crash dump file only showed the same information because driver verifier was off.

Verify Flags Level 0x00000000

  STANDARD FLAGS:
    [X] (0x00000000) Automatic Checks
    [ ] (0x00000001) Special pool
    [ ] (0x00000002) Force IRQL checking
    [ ] (0x00000008) Pool tracking
    [ ] (0x00000010) I/O verification
    [ ] (0x00000020) Deadlock detection
    [ ] (0x00000080) DMA checking
    [ ] (0x00000100) Security checks
    [ ] (0x00000800) Miscellaneous checks

It should look like this:

Verify Flags Level 0x0000092b

  STANDARD FLAGS:
    [X] (0x00000000) Automatic Checks
    [X] (0x00000001) Special pool
    [X] (0x00000002) Force IRQL checking
    [X] (0x00000008) Pool tracking
    [ ] (0x00000010) I/O verification
    [X] (0x00000020) Deadlock detection
    [ ] (0x00000080) DMA checking
    [X] (0x00000100) Security checks
    [X] (0x00000800) Miscellaneous checks

  ADDITIONAL FLAGS:
    [ ] (0x00000004) Randomized low resources simulation
    [ ] (0x00000200) Force pending I/O requests
    [ ] (0x00000400) IRP logging

    [X] Indicates flag is enabled

1/ At this point I would ask you to re-enable Driver Verifier.
2/ Download the LAN drivers from GigaByte.
3/ Uninstall the LAN drivers
4/ Rename RtNdPt60.sys to RtNdPt60.BAK (It is located in: c:\Windows\system32\DRIVERS\) I have downloaded the drivers for your motherboard, which includes the LAN drivers, and RtNdPt60.sys is not in the archive.
5/ Reinstall the LAN drivers that you downloaded from GigaByte.

Let us know how you go.

 

[Kevin*.*]

driver verifier is back on forgot i turned it off when i removed nvidia drivers

 

[Kevin*.*]

still have a bunch of realtek nic drivers in system 32 folder
Rt64win7.sys
RtTeam620.sys
RtVlan620.sys

 

[Shintaro]

Just re-name them to .BAK

 

[Kevin*.*]

ok done of course had to do it in safe mode cause windows was trying to install the driver from windows updates.
The drivers
RtTeam620.sys
RtVlan620.sys
were part of the Realtek Ethernet Diagnostic Utility.I uninstalled that for now as well.Also deleted settings in Verifier restarted and then re-enabled verifier so that it wasnt trying to verify a driver that was no longer there.

 

[Kevin*.*]

still no dump files are being generated

 

[Shintaro]

Things to check:

Issue: No Minidump
1/ Is the page file is on the same drive as your Windows directory.
2/ If the page file is NOT automatically managed it should 1.5 times the size of your RAM.
3/ Does c:\Windows\Minidump exist?
4/ Have you looked in the other locations? c:\Windows, c:\Windows\Live KernelReports\WATCHDOG
5/ Are you using your 2 x SAMSUNG HD103UJ in some type RAID 1 or Disk Mirroring?
6/ Please test your Hard Drives using SeaTools. (SeaGate bought the HDD Business off Samsung, that's why its a Seagate Tool for a Samsung HDD)

I just had a look at the BIOS on the GigaByte web site for your motherboard. It says for BIOS Version F8 (Your on F7) "Fixed Vista S3 resume sometimes failed". That *might* be a fix. However BIOS updates can brick the motherboard. So you might want to take it to a PC tech to update the BIOS if you are unsure.

 

[Kevin*.*]

1 yes
2 automatically managed
3 yes
4 yes watchdog folder empty
5 i don't know about that.How can i figure that out?

 

[Kevin*.*]

when i get blue it does this and goes no firther

 

[Shintaro]

OK, can you please download and run the SeaTools and see if it finds any errors.

 

[Kevin*.*]

which test or tests do you want me to run?
passed s.m.a.r.t. check
short drive self test
short generic

 

[Kevin*.*]

long generic will take 4 hours

 

[Shintaro]

Just run the Basic Tests except for the Long Generic. in the directory C:\Program Files (x86)\Seagate\SeaTools for Windows a log file is created (text doc). When you are finished the basic tests post the log to the forum. Run the Long Generic over night.

**EDIT: As we still don't have crash dump files, please run a virus scan over the hard drive. The Microsoft Windows Defender Offline creates a CD /DVD or USB to boot off.

 

[Kevin*.*]

logs from sea tools

 

[Kevin*.*]

have already run offline virus scan nothing was found also ran malwarebytes in safe mode nothing found

 

[Shintaro]

Things to try whilst waiting for a crash dump file:

1/ Go to power settings Hard Disk > Turn off Hard Disk after > Plugged in = 0 (Not really a fix, more of a work around)
2/ Update the BIOS

Sorry, but without the crash dump file it is difficult to diagnose the problem any further.

 

[Kevin*.*]

hard drives past long generic test
updated the bios and haven't had it crash since.
Will keep you posted on whether this continues.
Dont know if it fixed dump file problem or not.Haven't tested that yet.

 

[Shintaro]

Did you change the power settings?
Let's hope that the BIOS update fixed it.

 

[Kevin*.*]

Hey Shintaro just wanted to let you know that since the bios update computer has not crashed once.Seems that was what the problems was after all. Thank you very much mate for all your help.Going to mark this as solved.Thanks again.