How to trace/troubleshoot pc freeze

Discussion in 'Crashes, BSODs and Debugging' started by David Marselo, Feb 18, 2017.

  1. David Marselo

    David Marselo

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    Location:
    Western Canada
    My computer keeps freezing and I have to hold down the power button to shut it down. Nothing in the event log except a complaint about it not shutting down properly (I assume this complaint is logged upon startup and not during the freeze or hard power off).

    How in the world do I trace and troubleshoot this? I did recently reinstall windows and I'm using WHQL drivers for everything.

    I've got a dual boot (linux) on my non windows HD and that has never frozen. My windows install freezes on average every 1-3 hours. The PC was very dusty inside but I cleaned it out today with compressed air so all the fans are spinning freely and without blockage. The CPU heatsink was very dusty. I thought this might have been causing overheating or something, but cleaning it out didn't help.

    Basic pc specs are:

    Windows 7 Pro 64bit
    2-Core AMD A6-5400K APU
    Radeon HD 7540D
    Asus F2A85-M (A85X FCH Hudson D4)
    HDA-Intel - HD-Audio Generic
    8GB
    ATA ST3500418AS (500GB)
    ATA ST1000DM003-1CH1 (1TB, Boot)
    ATA ST1000DM003-1CH1 (1TB)
     
    David Marselo, Feb 18, 2017
    #1
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