We really need some help with our computer! My husband did two things before this occurred. 1) he deleted a driver that he believes was constantly popping up a message in lower right hand corner saying driver not detected or driver couldn't load (thought it was from Seagate backup drive). 2) Loaded a Microsoft automatic update.
It said the following:
A problem has been detected and Windows has been shut down to prevent damage to your computer. Here is the technical info: STOP: 0X0000007B (0XFFFFF880009A9928, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)
The computer will go to hp recovery manager in safe mode but we cannot get to windows in safe mode. We have tried to restore but it will not go through and all the diagnostics in hp recovery manager show all is ok.
If possible, would like to not loose data on hard drive. We attempted to backup with hp recovery manager and we think it worked as we have a list of wim files on a backup hard drive but we have never decompressed files before so we don't know for sure if we did it right.
Anyway, if someone could help guide us through this, we would be so thankful!
Thanks,
Danielle
It said the following:
A problem has been detected and Windows has been shut down to prevent damage to your computer. Here is the technical info: STOP: 0X0000007B (0XFFFFF880009A9928, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)
The computer will go to hp recovery manager in safe mode but we cannot get to windows in safe mode. We have tried to restore but it will not go through and all the diagnostics in hp recovery manager show all is ok.
If possible, would like to not loose data on hard drive. We attempted to backup with hp recovery manager and we think it worked as we have a list of wim files on a backup hard drive but we have never decompressed files before so we don't know for sure if we did it right.
Anyway, if someone could help guide us through this, we would be so thankful!
Thanks,
Danielle
Last edited: