SOLVED BSOD - System Service Exception

[gareth_8000]

I am having BSOD's every few days, System Service Exception, I pratically know nothing about computers, I have found the mini-dump files but i dont know how to thread them...

 

[TrainableMan]

See how to zip them and then attach them >>HERE<<

 

[gareth_8000]

not sure if this will work - system service exception

tried to upload file, but compuer crashed several time, compressed files (i hope) and sent, please help.....

I have uninstalled daemon tools ran a memtest and chkdsk...... all clean,

 

[TrainableMan]

I'm not a BSOD expert but hopefully one will be along in the next day or so. In the meantime, please follow the instructions in the rest of that thread, such as running a virus scan in safe mode and providing more information about the history of your computer such as how long have you had it? Have you installed new hardware/software? How long have you been experiencing the BSODs?

 

[gareth_8000]

i'm sorry btu i dont understand what u mean by following the instructions on that thread, I have not had the computer long (9-10 months), have not really installed new software / hardwre just games mainly, I have had the BSOD's for about a month, it seems to crash when the computer is idle, I left it on for 6-7 hours today and it crashed 12-13 times, I use avast antivirus, iobit mallware fighter, and advance system care for maintenance.

I don't know how to access the minidump files so i dont know what they mean, I open them up in notepad and just get junk across the screen. I really can't think what could cause this problem and beg for someone to help me as I really dont want to format the computer.

Thanks

 

[TrainableMan]

What I mean is: Download TDSSKiller and RKill from our Freeware DB. Then reboot your system into safe mode without networking (Reboot and, when it says "Starting Windows," Press F8; If you get a message asking continue in safe mode or perform a system restore, choose continue in safe mode).

Now, in safe mode, run TDSSKiller and after that run RKill and after that run a full AVAST virus scan. The first two will take maybe 5 minutes each but a full virus scan can take anywhere from 30 minutes to several hours depending on your hard drive size and number of files.

 

[gareth_8000]

ran a full virus check in safe mode earlier, no errors found, downloaded those files and ran them, still no error's, debating of format tomorrow :S

 

[gareth_8000]

uninstalled several applications, going good so far..

 

[Shintaro]

Please update the following:

Alpham264.sys Tue Mar 20 20:51:03 2007 (45FFAE87)
Ideazon ZBoard/Ideazon Fang MM USB HID driver
http://www.steelseries.com/download

Alpham164.sys Mon Jul 23 17:57:03 2007 (46A45F4F)
Ideazon ZBoard/Ideazon ZBoard Fang MM USB HID
http://www.steelseries.com/download

intelppm.sys Tue Jul 14 09:19:25 2009 (4A5BC0FD)
Intel Processor driver
http://downloadcenter.intel.com/Default.aspx

intelide.sys Tue Jul 14 09:19:48 2009 (4A5BC114)
Intel IDE storage driver
http://downloadcenter.intel.com/Default.aspx

It appears to be Autocare.exe that is causing your problems:

Debug session time: Wed Dec 5 04:41:33.230 2012 (UTC + 11:00)
Loading Dump File [C:\Documents and Settings\Andrew_2\_jcgriff2_\dbug\__Kernel__\120412-13540-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:16:00.900
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
BugCheck 3B, {c0000005, fffff8000306ad0e, fffff880086db8a0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000306ad0e, Address of the instruction which caused the bugcheck
Arg3: fffff880086db8a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: AutoCare.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!woutput_l+35e
MaxSpeed: 2700
CurrentSpeed: 2699
BiosVersion = V26.9B1
BiosReleaseDate = 11/07/2011
SystemManufacturer = MSI
SystemProductName = SP-7592
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Dec 5 04:24:10.371 2012 (UTC + 11:00)
Loading Dump File [C:\Documents and Settings\Andrew_2\_jcgriff2_\dbug\__Kernel__\120412-13728-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:15:45.041
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
BugCheck 3B, {c0000005, fffff8000306ad0e, fffff880093c28a0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000306ad0e, Address of the instruction which caused the bugcheck
Arg3: fffff880093c28a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: AutoCare.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!woutput_l+35e
MaxSpeed: 2700
CurrentSpeed: 2700
BiosVersion = V26.9B1
BiosReleaseDate = 11/07/2011
SystemManufacturer = MSI
SystemProductName = SP-7592
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Dec 5 04:07:04.290 2012 (UTC + 11:00)
Loading Dump File [C:\Documents and Settings\Andrew_2\_jcgriff2_\dbug\__Kernel__\120412-13743-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:15:54.836
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
BugCheck 3B, {c0000005, fffff800030bfd0e, fffff880073ce8a0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800030bfd0e, Address of the instruction which caused the bugcheck
Arg3: fffff880073ce8a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: AutoCare.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!woutput_l+35e
MaxSpeed: 2700
CurrentSpeed: 2700
BiosVersion = V26.9B1
BiosReleaseDate = 11/07/2011
SystemManufacturer = MSI
SystemProductName = SP-7592

Maybe try uninstalling it.

Hope this helps.

 

[gareth_8000]

Please update the following:
It appears to be Autocare.exe that is causing your problems:

Maybe try uninstalling it.

Hope this helps.

ok thanks for the information

 

[Shintaro]

Just out of interest, what is autocare.exe?

 

[gareth_8000]

autocare.exe for what i can tell as i'm not that profficient with computers works with advanced system care ( a maintanance program ), autocare.exe runs when the computer is idle cleaning the system from ballast.

 

[Shintaro]

Find autocare.exe and right click on it and go to Properties.

 

[gareth_8000]

as i thought it was part of that program, i disabled it days ago, and no computer probs

 

[Shintaro]

If you think that all is ok, please mark the thread as solved.

 

[gareth_8000]

oops thanks.