BSOD Multiple After GPU/PSU upgrade, In Game at First, Now At Desktop


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hey everyone, usually i can figure this stuff out on my own, im a technical computer science major, but right now im just stuck for once,

i have a hp p6520y quad core desktop which i purchased unmodified and working great, windows 7 home prem 64 bit

after 2 months of using the computer i upgraded to an xfx 7770 video card, and to a larger 550w logisys power supply.

after installing everything the computer crashes in games, deadspace 2 almost never crashes, max payne 3 crashes alot

sometimes it generates a bug error, and its always 0xa0000001 atikmdag.sys

i have removed and reinstalled many different drivers, and used driver scrubbers, with no change

but now my computer is crashing in games and i am getting 0x00000124 Hal.dll and
0x0000003b / 0x0000001e KMODE_EXCEPTION_NOT_HANDLED ntoskrnl.exe

it just happened to me while installing a game, and it has happened to me in microsoft word.

i have all the bug files from the past month, and lot of reports, im just having a hard time sorting things out.


here is a list of crashes this month ( list is most recent to oldest )

==================================================
Dump File : 120412-20311-01.dmp
Crash Time : 12/4/2012 2:31:38 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032e312c
Parameter 3 : fffff880`095cc170
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120412-20311-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,888
==================================================

==================================================
Dump File : 112512-21387-01.dmp
Crash Time : 11/25/2012 4:55:18 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`032e795e
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112512-21387-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,888
==================================================

==================================================
Dump File : 111912-19796-01.dmp
Crash Time : 11/19/2012 2:23:56 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0329395e
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111912-19796-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 111412-17128-01.dmp
Crash Time : 11/14/2012 4:46:41 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`032d634b
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111412-17128-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,888
==================================================

==================================================
Dump File : 111412-18876-01.dmp
Crash Time : 11/14/2012 4:25:18 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032c2ec5
Parameter 3 : fffff880`02124a70
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111412-18876-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,888
==================================================

==================================================
Dump File : 110912-17238-01.dmp
Crash Time : 11/9/2012 4:31:01 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`06b0e8f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+f768
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+4b094c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110912-17238-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 110912-16504-01.dmp
Crash Time : 11/9/2012 4:15:21 PM
Bug Check String :
Bug Check Code : 0xa0000001
Parameter 1 : 00000000`00000005
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+22a4c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110912-16504-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,888
==================================================

==================================================
Dump File : 110612-16816-01.dmp
Crash Time : 11/6/2012 12:18:16 PM
Bug Check String :
Bug Check Code : 0xa0000001
Parameter 1 : 00000000`00000005
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+22a4c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110612-16816-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,720
==================================================

==================================================
Dump File : 110412-15974-01.dmp
Crash Time : 11/4/2012 6:51:25 PM
Bug Check String :
Bug Check Code : 0xa0000001
Parameter 1 : 00000000`00000005
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+223e2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110412-15974-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,720
==================================================

==================================================
Dump File : 110312-19936-01.dmp
Crash Time : 11/3/2012 8:58:38 PM
Bug Check String :
Bug Check Code : 0xa0000001
Parameter 1 : 00000000`00000005
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+223e2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110312-19936-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,720
==================================================

==================================================
Dump File : 110112-27362-01.dmp
Crash Time : 11/1/2012 10:53:27 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000b1c40
Parameter 3 : fffff880`088d8790
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b1c40
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110112-27362-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,720
==================================================

please give me some ideas and starting points, i will let you know what i have tried and haven't, Thanks Much!
 

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Shintaro

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Joined
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Messages
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Welcome to the W7 forums.

Please update:
mcdbus.sys Tue Feb 24 21:34:07 2009 (49A3CD1F)
MagicISO SCSI Host Controller driver
http://www.magiciso.com/
It appears to be something different each time:

Debug session time: Wed Dec 5 06:30:11.355 2012 (UTC + 11:00)
Loading Dump File [C:\Documents and Settings\Andrew_2\_jcgriff2_\dbug\__Kernel__\120412-20311-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 15:16:01.010
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForSingleObject+f8 )
BugCheck 3B, {c0000005, fffff800032e312c, fffff880095cc170, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800032e312c, Address of the instruction which caused the bugcheck
Arg3: fffff880095cc170, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: sqlservr.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!NtWaitForSingleObject+f8
BiosVersion = 6.09
BiosReleaseDate = 09/07/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = p6520y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Nov 26 08:53:08.612 2012 (UTC + 11:00)
Loading Dump File [C:\Documents and Settings\Andrew_2\_jcgriff2_\dbug\__Kernel__\112512-21387-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 2:30:06.266
Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+36e )
BugCheck 1E, {ffffffffc0000005, fffff800032e795e, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Bugcheck code 0000001E
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800032e795e, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_nt!MiUnlinkPageFromLockedList+36e
BiosVersion = 6.09
BiosReleaseDate = 09/07/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = p6520y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Nov 20 06:17:25.537 2012 (UTC + 11:00)
Loading Dump File [C:\Documents and Settings\Andrew_2\_jcgriff2_\dbug\__Kernel__\111912-19796-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 1:03:16.191
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+36e )
BugCheck 1E, {ffffffffc0000005, fffff8000329395e, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Bugcheck code 0000001E
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000329395e, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_nt!MiUnlinkPageFromLockedList+36e
Try removing CCC (Catalyst Control Center) and just have the ATI drivers installed.
(Thanks to usasma)
While the procedure below may appear daunting, just follow it one step at a time and it'll work for you. If you have any questions, just post them in the forums and we'll be glad to provide assistance.

NOTE: If you already have the ATI drivers installed, please use the Catalyst Uninstall Manager (in Control Panel...Programs...Uninstall a program) to remove all of the ATI video driver components. Be careful as you may uninstall AMD chipset drivers also - which will then require reinstalling them!. Here's a link from AMD about removing graphics drivers: http://support.amd.com/us/kbarticles...csDrivers.aspx


  1. Download the latest version of the Catalyst Software Suite from http://support.amd.com/us/Pages/AMDSupportHub.aspx .
  2. Double click on the downloaded executable file (it's name will look something like this: 12-3_vista_win7_64_dd_ccc.exe ).
  3. The installation will first stop at a screen which notes where the installation folder is (in my case it's: C:\AMD\Support\12-3_vista_win7_64_dd_ccc ). Please make a note where this folder is located as you'll use it later on to install the drivers. Then click on Next/Install to continue with the installation.
  4. The installer then extracts the files to that folder and then launches the AMD Catalyst Install Manager. Click on "Cancel", then click on "Yes" to exit the AMD Catalyst Install Manager.
  5. Go to Start and type in "devmgmt.msc" (without the quotes) and then press Enter when devmgmt.msc shows up at the top of the search box.
  6. In Device Manager, click on the +/> sign next to Display adapters.
  7. Right click on the display adapter and select "Update Driver Software".
  8. Select "Browse my computer for driver software. Locate and install driver software manually."
  9. Type (or paste) the location of the installation folder that you remembered from Step 3 (in my case it's: C:\AMD\Support\12-3_vista_win7_64_dd_ccc ) into the search box and ensure that "Include subfolders" is checked - then click on "Next" in the lower right corner.
  10. Drivers will install (and screen may go black temporarily). System will then show a window that states "Windows has successfully updated your driver software" Click on "Close" in the lower right corner of the window (Screen may again go black temporarily).
  11. And you're done!!!

    NOTE: If it says that the most current drivers are already installed - go back and uninstall all ATI video stuff (be careful as you may uninstall AMD chipset drivers also - which will then require reinstalling them!). Then run the procedure from Step 5 again (the new directory from Step 3 should still be there).
Also I suggest that you run Driver Verifier.

(Borrowed from Zigzag3143 posts)
Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:

  1. Go to Start and type in "verifier" (without the quotes) and press Enter
  2. Select "Create custom settings (for code developers)" and click "Next"
  3. Select "Select individual settings from a full list" and click "Next"
  4. Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
  5. Select "Select driver names from a list" and click "Next"
  6. Then select all drivers NOT provided by Microsoft and click "Next"
  7. Select "Finish" on the next page.


  • Reboot the system and wait for it to crash to the Blue Screen.
  • Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
  • The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
 

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