SOLVED BSOD and crashes

[Levente Toth]

Hi,

My PC recently crashes a lot, and some times I get BSOD. Dumps attached in a zip file. Any help appreciated.

Thanks,
Levente

 

[Shintaro]

Mate,

It looks like you need to update you video driver. There are other crashes not related to the video driver, but lets start with the video driver.

Also please uninstall RivaTuner/EVGA Precision/MSI Afterburner. That software is known to cause crashes.

Technical output in spoiler.

Spoiler

Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Sun Dec 7 23:51:51.965 2014 (UTC + 11:00)
System Uptime: 0 days 1:09:13.182
BugCheck A0000001, {5, 0, 0, 0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+2311c )
BUGCHECK_STR: 0xA0000001
PROCESS_NAME: Watch_Dogs.exe

Let us know how you go.

 

[Levente Toth]

It looks like you need to update you video driver.
Also please uninstall RivaTuner/EVGA Precision/MSI Afterburner. That software is known to cause crashes.

Thanks for the response.
The video driver is up to date, I'm checking that regularly. However yesterday I tried to install a few stuff to monitor hardware temperatures and other things, and somehow the PC got unusable, it freezes after a few minutes no matter what I do. I'll try to uninstall Riva/Afterburner, and see if that fixes anything, but I see a Windows reinstall coming up my way... Anyway I'm happy if it's not a hardware failure.

I'll post results later, as I'm in the office at the moment.

Cheers,
Levente

 

[Shintaro]

Mate,

Then the next thing to do is to uninstall the current driver and install an older driver.
Sometimes the older driver is more stable.

 

[Levente Toth]

I restored system to an earlier state, then uninstalled RIVA, Afterburner, and everything related to graphic card. Then removed the video drivers from device manager and made it check for hardware updates to get the drivers again. Now it seems to work, I'll run some stress tests later (try to play games )

Just a note, I have an SSD for system drive and it magically disappeared (there was no C: drive) in the middle of some install. I shut down the PC, took it apart to check connectors, then it was working again. Don't know if you experienced anything like this.

I'll post again later if anything happens.

Thanks!

 

[Shintaro]

That could be a combination of the SSD firmware and/or the motherboard BIOS.
It really depends on when the hardware was made.
Firmware with SSD's used to a pain, but they have recently gotten better.

 

[Levente Toth]

Hi,

I played for a few hours, and no freezes, no blue screens. It seems okay for now.
Thanks for the help!

Levente

 

[Shintaro]

Ok, see how it goes over a couple of days. And then let us know.

 

[Levente Toth]

Ok, see how it goes over a couple of days. And then let us know.

Hi,

There were absolutely no problems since, so I guess the problem's gone now.
Thanks again for your help.

Levente

 

[Shintaro]

Cool, please mark the thread as solved.