BSOD, already have SP1


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What do I do next to figure this out?

I cannot print or go on the Net.

The BSOD is random.

This is an HP Laptop, 64bit, windows 7 sp1,

Thanks in advance, I hope someone can help, Pat
 
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TrainableMan

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Pat, unfortunately there is not near enough information to help you out.

How long have you had the laptop? What is the HP model? How long have you had it? Did it work before and if so when did it stop working properly? Did it connect to the internet in the past? Have you scanned it for viruses? What changes did you make recently? New software? Toolbars? etc?

You said it is getting BSODs; can you zip those DMPs and use a flash drive to copy the zip files over to the machine you are using to post here for help?
 
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Thank you, when I was asking, I could not think of anything to say -
I have had this laptop for about 18 months.
It is a Pavilion dv6-6c40us Entertainment PC.
It has never had problems with the Net.
I have Norton 360 and it has been scanned multiple times.
There is no new hardware.
I am not sure about software. I get the BSOD so fast that I cannot get to things. I will keep trying until I am sure about the software. The BSOD has been there for about 2 weeks and I have tried multiple things. I just am uncertain of what is there - I am a little dizzy from trying things.

How do I get to those DMPs?

Thank you again, I hope to work through this. I am fairly good about my systems but I am not educated well enough to do something with this.

Pat
 

TrainableMan

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I suggest you try booting your computer to safe mode and then try a system restore.

Shut the computer down and then as it is starting up press F8 until you get a start menu. (If you see the swilling windows then you missed it and will need to shut down again). Choose to start in safe mode.

Once in safe mode run a complete virus scan. Once the scan completes, type System Restore into the Start search box and select it to run. Hopefully there is a restore point prior to when the errors started ... restore to that point.

There are a few possibilities as to what is going on. #1 your computer was infected with a virus, #2 hardware failure, in which case none of this will help, #3 (this is what I am hoping for) your system may have been updated with an improper LAN driver which is preventing your connection & causing BSODs.

So if there is no virus and the system restore fixes your driver back to the old working one, then the next step would be to prevent windows update from reinstalling the bad driver. So post the results back here and if restore fixes things then I will tell you how to disable the driver update so it doesn't come back.
 
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I had done multiple system restores to no avail. I did try again in the safe mode. No help yet.

In Safe Mode, I could not figure out how to do a complete virus scan. Windows Defender would not come up. I tried to get it through Help and the Start menu. In help, it just would not open, in start, it said there was no program. I tried to run it in the standard mode but it went to BSOD immediately.

The only thing I have is (could not get it to upload)
MiniToolBox by Farbar Version: 18-12-2013
Ran by ACE (administrator) on 15-01-2014 at 13:55:07
Running from "C:\Users\ACE\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.


========================= Event log errors: ===============================

Application errors:
==================
Error: (01/15/2014 01:48:42 PM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'

Error: (01/15/2014 01:38:11 PM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 12.0.6661.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14c4

Start Time: 01cf12396b45c020

Termination Time: 0

Application Path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE

Report Id: 41da86b7-7e2d-11e3-b2a0-2c41385c1655

Error: (01/15/2014 01:26:14 PM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'

Error: (01/13/2014 07:26:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: Clock.dll, version: 1.0.0.0, time stamp: 0x5182c82b
Exception code: 0xc0000005
Fault offset: 0x00000000002b36bd
Faulting process id: 0x734
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (01/13/2014 07:24:39 PM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'

Error: (01/13/2014 04:48:18 PM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'

Error: (01/13/2014 01:53:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: Clock.dll, version: 1.0.0.0, time stamp: 0x5182c82b
Exception code: 0xc0000005
Fault offset: 0x00000000002b36bd
Faulting process id: 0x73c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (01/13/2014 01:52:01 PM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'

Error: (01/13/2014 11:04:23 AM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'

Error: (01/12/2014 07:32:31 PM) (Source: Winferno Subscription Service) (User: )
Description: CWSSModule::check_for_updates - dwLine=170 errormessage='(null)' errorcode='800c0005'


System errors:
=============
Error: (01/15/2014 01:50:28 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SRTSP
SydexFDD

Error: (01/15/2014 01:50:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.

Error: (01/15/2014 01:50:28 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (01/15/2014 01:47:30 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000001, 0xfffff80003a89c3f)C:\Windows\MEMORY.DMP

Error: (01/15/2014 01:47:29 PM) (Source: BugCheck) (User: )
Description:

Error: (01/15/2014 01:47:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:44:25 PM on ?1/?15/?2014 was unexpected.

Error: (01/15/2014 01:46:06 PM) (Source: SRTSP) (User: )
Description: Error loading virus definitions.

Error: (01/15/2014 01:32:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (01/15/2014 01:26:56 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SRTSP
SydexFDD

Error: (01/15/2014 01:26:56 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.


Microsoft Office Sessions:
=========================
Error: (11/13/2013 03:54:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 10098 seconds with 480 seconds of active time. This session ended with a crash.

Error: (09/26/2013 06:02:13 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1214 seconds with 480 seconds of active time. This session ended with a crash.

Error: (08/10/2012 08:14:12 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6661.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 498 seconds with 480 seconds of active time. This session ended with a crash.


CodeIntegrity Errors:
===================================
Date: 2013-11-02 12:51:20.514
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 12:51:20.404
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 11:49:02.252
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 11:49:02.112
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 11:42:41.766
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 11:42:41.641
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 11:42:19.969
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-02 11:42:19.797
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-10-28 12:22:38.208
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-10-28 12:22:38.068
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

14-11-2013 19:10:01 Windows Update
17-11-2013 18:28:56 Windows Update
17-11-2013 18:49:45 Windows Update
25-11-2013 22:40:01 Scheduled Checkpoint
09-12-2013 22:50:34 Windows Update
10-12-2013 04:19:22 Restore Operation
11-12-2013 03:10:39 Installed TopWinPrio
15-12-2013 04:34:08 Restore Operation
17-12-2013 00:41:17 Installed SpyHunter
17-12-2013 04:06:10 Removed HP Officejet 6700 Basic Device Software
17-12-2013 22:05:57 Installed RegHunter
21-12-2013 17:57:29 Removed RegHunter
28-12-2013 21:54:19 Scheduled Checkpoint
07-01-2014 00:26:58 Removed SpyHunter
13-01-2014 02:43:06 Tweaking.com - Windows Repair

**** End of log ****

It seems to me that when I loaded SpyHunter/RegHunter it was soon thereafter that the problems began. I thought I had gotten the nod to try these either here or some other trusted place. I could be mistaken. I never/rarely/used to download these things but I don't any more!!

bottom line: restore no help,
could not run a scan
getting terrible headache. . . .
 
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TrainableMan

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Yes it is possible your issues could have been caused by Spyhunter or Reghunter. I personally have never recommended any registry cleaner except CCleaner (see our Freeware DB) and a quick search of W7forums indicates you are the first to mention Reghunter and only the second to ever mention Spyhunter. I do not know if either of them are malicious but any time you change the registry it is possible to damage how your system works and that's why the only one I trust is CCleaner. Even when using CCleaner I always recommend allowing it to back up the changes before they are made, so if anything needed is removed it can easily be restored.

There is a checkbox at the bottom of system restore to see older entries. Since you installed Spyhunter December 17th, see if there are any restore points that far back.
 
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