BSOD 0x0000003B


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Hey guys,

I used to get Bluescreens once a month for quite a long time now and got kind of used to it and didn't really bother fixing the issue since it was occuring very rarely, but lately they have occured more and more often, even 3 times in the past two days. So I'm at a point where it really starts to bother me, especially when I'm doing something important on the computer or playing online games.

Anyway, I used this thread as orientation https://www.w7forums.com/threads/bsod-system-service-exception-0x0000003b.13084/
I attached the Minidump-Zip and the CPU-Z screenshots aswell. I hope you guys can help me out with this issue :)
I also wrote down the technical information during the BSOD: "Technical Information: *** STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF800036C1E96, 0xFFFFF88007820140x00000000000000000)
No idea, if this is useful for you guys, but I thought I might aswell include it, before someone demands it afterwards.

Again, I apologize if I caused any inconvience and thank you very much in advance for reading this and trying to help me - I really appreciate it!

Mainboard.png Memory.png SPD#1.png SPD#2.png
 

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Shintaro

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Mate,

Have you installed all the latest drivers? Video , audio and motherboard?
 
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Hey, sorry I'm not as educated in that subject. Video = graphic card? Did that, umm, on another forum I was also told to install the latest chipset, also did that. What kind of drivers does a motherboard require, because I was told that my Bios is very outdated but not the most necesarry thing to be updated since the updates mostly only bring the possibility to add new cpu to the computer etc. For audio again I'm not sure what in particular could be outdated or how I can find out what I need to update. I thought you guys can see that through my provided files but I'll see what I can find myself.

Thank you so far
 

Shintaro

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Have you had any crashes lately? If you have can you please upload the latest crash dump file.

The motherboard BIOS is a last resort.

Did they tell you to test your computer memory with Memtest86?
 
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No I haven't had a single crash since I made those threads and did some cleaning and what was suggested in the threads.
Yes they did tell me to do that, but only if after all the other changes I still get a crash, which I did not luckily.
The main thing they told me to do is to install the latest chipset driver, I also reinstalled the latest important drivers.. so I guess that worked out, but I will post again if anything goes wrong! Thanks for taking the time to help me out :)
 

Shintaro

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Ok, cool. If everything is ok, please mark the thread as solved.
 
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Shintaro

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Ok, the crash is a bit strange. It seems to be missing some important information.


Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000<------Strange!!!

# RetAddr : Args to Child : Call Site
00 fffff800`034865be : 00000000`00000000 fffffa80`05b06200 fffff800`00b9bb80 fffff800`034b9a90 : nt!KeBugCheck
01 fffff800`034b975d : fffff800`0369d380 fffff800`035da260 fffff800`03419000 fffff800`00b9c328 : nt!KiKernelCalloutExceptionHandler+0xe
02 fffff800`034b8535 : fffff800`035de038 fffff800`00b9b4b8 fffff800`00b9c328 fffff800`03419000 : nt!RtlpExecuteHandlerForException+0xd
03 fffff800`034c94c1 : fffff800`00b9c328 fffff800`00b9bb80 fffff800`00000000 fffffa80`06b2d810 : nt!RtlDispatchException+0x415
04 fffff800`0348e242 : fffff800`00b9c328 fffffa80`06b2d818 fffff800`00b9c3d0 00000000`00000000 : nt!KiDispatchException+0x135
05 fffff800`0348cb4a : fffff800`00b9c470 fffff880`01b86401 fffff880`01b86930 fffff880`01b864c0 : nt!KiExceptionDispatch+0xc2
06 fffff800`03496879 : fffff880`031d3180 fffffa80`073e1b50 fffff800`00b9c648 fffffa80`05b0f3d0 : nt!KiGeneralProtectionFault+0x10a
07 fffff800`0349969d : fffffa80`06b2d810 fffffa80`07f02a48 fffffa80`07f02a48 00000000`00000000 : nt!KiTimerWaitTest+0x189
08 fffff800`034995de : 0000000a`6fa10ad0 fffff800`00b9cc58 00000000`00046259 fffff800`0360cda8 : nt!KiProcessExpiredTimerList+0x6d
09 fffff800`034993c7 : 00000002`ddea29c2 00000002`00046259 00000002`ddea2934 00000000`00000059 : nt!KiTimerExpiration+0x1be
0a fffff800`034868ca : fffff800`03609e80 fffff800`03617cc0 00000000`00000000 fffff880`010023f0 : nt!KiRetireDpcList+0x277
0b 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


Ok, I am a bit paranoid. Could you please do the following scans and post the results.

    1. Download and run TDSSKiller.
      1. Accept the "End User License Agreement"
      2. Accept the "KSN Statement"
      3. Select "Change Parameters" and Select:
        • Verify file digital signatures
        • Detect TDLFS file system
        • Use KSN to scan objects
      4. When the scan is complete the log file is in C:\ It will have a name like "TDSSKiller.3.0.0.34_04.05.2014_08.05.16_log.txt"
    2. Install Malwarebytes (Free Version)
      1. Select "Threat Scan"
      2. When it is completed, please upload the log file from: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs
    3. Please download and run Windows Defender Offline.
      1. Click "Next"
      2. Click "I Accept"
      3. Select Either: (Typically it is either CD/DVD or USB)
        • CD or DVD
        • USB
        • ISO file
      4. Cllick "Next"
      5. It will create a CD / DVD / USB and will boot and scan your hard drive offline.
    4. Download hwInfo and run it.
      • Click on "Save Report"
      • Make sure the Export Format is HTML
      • Click "Browse" and select your "Desktop"
      • Give the file a name like MyComputer or your Forum username.
      • Click on Save
      • Click on "Next".
      • Click on "Finish"
      • Put the newly created MyComputer.html (Or what ever you decided to call it) in to a zip file and upload it to the forum.
 
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Hey hey, me again - with another BSOD! :( Kinda have the feeling that, since I'm trying to prevent them, it's gotten more -_-

Anyway, I got the logs of 1. and 4. for you and the minidump
I'm going to run Malwarebytes again, I used it just a week ago and removed some things, but I guess you want to log and I don't have that one so I'll upload it later if that's okay.
As for 3. I couldn't figure out how to get it to boot offline. It formatted the USB and I was told to restart the computer and in theory it should have seen the file and started the whole program? Atleast that's how I understood it. Well, didn't work.

BTW I updated the BIOS to the newest version available (804->1804) two days ago, just so you know.
 

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Shintaro

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Mate,

Just so you know, a BIOS update is the last thing to try. Because it can be risky. It can make your motherboard non-functional. But you have updated it and all went well, so all is good.

Could you please go to the Nvidia Web site and run their "Auto detect your GPU" utility HERE.

Let me know if it detects and installs any drivers.


After you have done that, please enable Driver Verifier.


Driver verifier

The Driver Verifier tool that is included in every version of Windows since Windows 2000 it is used to detect and troubleshoot many driver issues that are known to cause system corruption, failures, or other unpredictable behavior.

***FIRST: Please backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Windows 7 Startup Repair feature.)
  1. Go to Start and type in "verifier" (without the quotes) and press Enter
  2. Select "Create custom settings (for code developers)" and click "Next"
  3. Select "Select individual settings from a full list" and click "Next"
  4. Select:
    ---- Special Pool
    ---- Pool Tracking
    ---- Force IRQL Checking
    ----Deadlock Detection
    ---- Security Checks (Windows 7 & 8)
    ---- DDI compliance checking (Windows 8)
    ---- Miscellaneous Checks

  5. Click "Next"
  6. Select "Select driver names from a list" and click "Next"
  7. Then select all drivers NOT provided by Microsoft and click "Next"
  8. Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Will I see anything when I enable Driver Verifier?

No, Driver Verifier configures Windows so that people looking at the crash dump files get (in most cases) more detailed information about what actually crashed the computer.
How Long should I wait for a crash?

- If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
How do I turn Driver Verifier off?!

- Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page.

- Or press the Windows Key + R, and type in "verifier /reset" (Without the quotes)

- Then locate and zip up the memory dump file and upload it with your next post. then locate and zip up the memory dump file and upload it with your next post.
I can't get in to Windows, what do I do?

- If Windows will not start and get to a login screen or desktop, because it crashes too soon, try it in Safe Mode.


- If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
How do I put the crash dump files in a Zip file?

Instructions on putting files in a Zip file and extracting (Taking them out) again are explained HERE.
 

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