Windows 7 repeated BSOD and crash help request


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Hi

For a few weeks now my PC running Windows 7 Home Premium has been suffering from repeated crashs, BSOD and restarts. I have removed almost all added programs and reinstalled windows with no real solution as its still occuring but it seems to be sporadic.

I get the following error message on restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 3d
BCP1: FFFFF8800311AEC0
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF8800F595B11
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072114-20061-01.dmp
C:\Users\The Kev\AppData\Local\Temp\WER-47549-0.sysdata.xml


I have tried attaching the .dmp file to this post however windows wont seem to let me?

Can anyone offer any assistance?

Kevin Grant
 
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Shintaro

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Messages
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Mate,

You have a couple of problem here. One is pointing to Avast! and the other to your video driver.
Code:
Debug session time: Mon Jul 21 23:20:50.485 2014 (UTC + 10:00) 
*** WARNING: Unable to verify timestamp for Unknown_Module_abcdba90`003a2ee9 
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_abcdba90`003a2ee9 
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 
System Uptime: 0 days 0:05:06.625 
*** WARNING: Unable to verify timestamp for Unknown_Module_abcdba90`003a2ee9 
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_abcdba90`003a2ee9 
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE ) 
BugCheck 3D, {fffff8800311aec0, 0, 0, fffff8800f595b11} 
BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d) 
Bugcheck code 0000003D 
Arguments: 
Arg1: fffff8800311aec0 
Arg2: 0000000000000000 
Arg3: 0000000000000000 
Arg4: fffff8800f595b11 
BUGCHECK_STR: 0x3D 
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT 
FAILURE_BUCKET_ID: CORRUPT_MODULELIST 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
Debug session time: Sat Jul 19 17:31:22.013 2014 (UTC + 10:00) 
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 
System Uptime: 0 days 0:52:02.527 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys 
Probably caused by : nvlddmkm.sys ( nvlddmkm+ceb4e ) 
BugCheck 7F, {8, 80050031, 6f8, fffff8800f35eb4e} 
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f) 
Bugcheck code 0000007F 
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT 
Arg2: 0000000080050031 
Arg3: 00000000000006f8 
Arg4: fffff8800f35eb4e 
BUGCHECK_STR: 0x7f_8 
PROCESS_NAME: System 
FAILURE_BUCKET_ID: X64_0x7f_8_nvlddmkm+ceb4e 
MaxSpeed: 3200 
CurrentSpeed: 3191 
BiosVersion = P01-A3 
BiosReleaseDate = 05/17/2010 
SystemManufacturer = Acer 
SystemProductName = Aspire M3910 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
Debug session time: Wed Jul 16 19:57:12.820 2014 (UTC + 10:00) 
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 
System Uptime: 0 days 0:08:47.960 
*** WARNING: Unable to verify timestamp for aswSnx.sys 
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys 
Probably caused by : aswSnx.sys ( aswSnx+793b4 ) 
BugCheck C2, {7, 109b, 0, fffff880044ee680} 
BugCheck Info: BAD_POOL_CALLER (c2) 
Bugcheck code 000000c2 
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed 
Arg2: 000000000000109b, (reserved) 
Arg3: 0000000000000000, Memory contents of the pool block 
Arg4: fffff880044ee680, Address of the block of pool being deallocated 
BUGCHECK_STR: 0xc2_7 
PROCESS_NAME: WorldOfTanks.e 
FAILURE_BUCKET_ID: X64_0xc2_7_aswSnx+793b4 
MaxSpeed: 3200 
CurrentSpeed: 3191 
BiosVersion = P01-A3 
BiosReleaseDate = 05/17/2010 
SystemManufacturer = Acer 
SystemProductName = Aspire M3910 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
There are a couple of things that you can try.
-----------------------------------------------------------------------------------------------------------
  1. Download the latest version of AVAST!
  2. Uninstall Avast
  3. Re-install it.

Anti-virus Uninstallers
  1. The Uninstaller for AVAST can be found HERE
  2. Uninstall Avast in Safe Mode using Avastclear, HERE
  3. Run Rejzors Uninstall Utility, found HERE, in Normal Mode (removes traces avastclear doesn't) - reboot.
---------------------------------------------------------------------------------------------------------------

Download and install the latest video driver from HERE.
 
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Hi

Followed your instructions and it seemed to be going well then i got this:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041287
BCP2: 000007FEF4CF9AA0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\073114-35318-01.dmp
C:\Users\The Kev\AppData\Local\Temp\WER-53133-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Dump file :
 

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Shintaro

Moderator
Joined
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Messages
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Mate,

Sorry for the slow responce. PLEASE remember that if I don't reply within 48 hours send me a PM.

So this one seems to point to your Audio driver. Do you have the latest one for your computer?

Code:
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu Jul 31 22:48:03.683 2014 (UTC + 10:00)
System Uptime: 0 days 1:39:25.823
BugCheck 1A, {41287, 7fef4cf9aa0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+454f5 )
BUGCHECK_STR: 0x1a_41287
PROCESS_NAME: audiodg.exe
 
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