Win7 - IE8 and Gmail crashes


Joined
Sep 16, 2009
Messages
19
Reaction score
6
I have been battling with my wife's computer for a couple of days with a web link problem. It runs on Win 7 Home Premium 32 bit with IE8 and connects to the internet via our home network. She uses “My Google” as her home page and google mail for Emails. It has run perfectly for several months but has suddenly taken a strong dislike to gmail. All other web sites run fine - the problem is confined to gmail and any links that emanate from web sites opened from links in Email messages.

Initially, IE8 opens OK to the google home page but the link to gmail is sometimes flaky. It will open OK a couple of times but then gmail opens with a corrupt page - but if you hit refresh it re-opens OK. If you then open an email with a link to an attachment or image the screen "pulses" and IE8 then freezes. You have to use Task Manager to close IE8 and be able to open it again, when it will behave again for a short while. After a couple of such successive incidents IE8 will refuse to connect and if you use the diagnostic tool it re-sets the network adapter which then allows you to open IE8 again and then repeat the cycle.

I tried a restore with Acronis back to April when it was running fine – initially all was OK – but after an hour or so the problem returned. I then replaced the C: hard drive with a new hard disc and did a clean installation of Win 7 and all her programs - only to have the problem return after a couple of hours. I have thoroughly checked for malware - the cpu temperatures are fine and I have cursed for England - but still no solution. I would stress that all other web sites and links are fine – the problem is entirely confined to opening and using gmail.

My wife’s computer hardware is identical to mine and we both use Windows 7, IE8 and the same other software. I have compared the security, privacy and other settings on both computers and they are identical. My computer runs perfectly and she has no problems when she uses gmail on mine.

The fact that the problem has come back after an Acronis restore and after a clean install of Win7 and all her software onto a new hard drive leads me to suspect a hardware issue on her computer – but what? How could hardware discriminate between gmail and any other web site?

(Before anyone suggests another browser – this is not an option. My wife is wedded to IE and will not change).
 
Ad

Advertisements

TrainableMan

^ The World's First ^
Moderator
Joined
May 10, 2010
Messages
9,317
Reaction score
1,584
I would suggest looking for differences between your computer and hers, in installed ActiveX components, in the internet options such as Use compatibility mode, and in program addins such as IE7Pro, etc. I believe hardware would be extremely unlikely.
 
Joined
Feb 16, 2010
Messages
61
Reaction score
12
Hello Alanho,
Change all settings back to "default" or uninstall IE8 and re-install.

REFER TO WINDOWS 7 Support Forum:
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

John M
Microsoft Windows Client Team
 

Fire cat

Established Member
VIP Member
Joined
Mar 7, 2010
Messages
1,157
Reaction score
191
Hello Alanho,
Change all settings back to "default" or uninstall IE8 and re-install.

REFER TO WINDOWS 7 Support Forum:
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

John M
Microsoft Windows Client Team
W7Guy, the OP allready did that. If you read the post, you would see that a reinstall has allready been done.
 

TrainableMan

^ The World's First ^
Moderator
Joined
May 10, 2010
Messages
9,317
Reaction score
1,584
FC, he works for Microsoft :reddy:, please don't ask him to actually listen to the customers needs before forcing a solution - that is against company policy! :banghead:

 
Last edited:
Ad

Advertisements

Core

all ball, no chain
Moderator
Joined
Feb 13, 2009
Messages
1,173
Reaction score
271
Seems like normal operation for Internet Explorer.

You could try enabling compatibility view mode, and tinkering with the options under security/custom/etc. enable mixed content if it isn't enabled. is it possible that you have automatic updates enabled, and so after you reinstall ie8 it loads some garbage update that messes it up? wouldn't be the first time.

Limited in what advice I can give you at this point, since the best solution is unacceptable.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top