Random BSOD - Toshiba Qosmio X500 13R (Windows 7 Home Premium x64) have minidump


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I've been having some problems with random BSODs on my laptop. The laptop itself is fairly new,bought in March this year,really good model but refently I started having problems. One day I closed the laptop and thinking it went into sleep mode but a few hours later when I opened it a BSOD stared me in the face,the processor part was pretty hot so I immediately restarted it to lower the temperature,but I remember that the BSOD had something about "Kernel Power" written on it.
It happend 3-4 times since then,the third time it happened I enabled minidump logging so now I also have the log from the last time it happened,can anyone take a look at it and tell me what is going on and how to fix it??
I still have a guarantee on this baby so I can get it fixed for free if it's a hardware issue, still I have some important work to do this week (already almost lost a crucial project file on this) so I want to try and fix it myself for now,until I get this project done.

Thanks!!!

LAPTOP MODEL:
Toshiba Qosmio X500 13R

Specs:
QOSMIO X500-13R - RED
Intel® Core™ i7-740QM Processor, 1.73 GHz
Windows 7 Home Premium 64-bit
18.4'' Toshiba TruBrite Full HD 1,920x1080
1000GB HardDisk (500GB + 500GB 7200rpm)
8GB RAM DDR3 (1,066 MHz) max 8GB
NVIDIA® GeForce® GTS 460M (1.50GB)
Wireless LAN b/g/N-Bluetooth
TV Tuner
Rewritable Blu-ray Disc™
HD Web Camera with built-in Mic

Minidump file:
http://www.mediafire.com/?94akhevoscc8197
 
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zigzag3143

Wanikiya
Microsoft MVP
Joined
Sep 22, 2010
Messages
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Reaction score
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I've been having some problems with random BSODs on my laptop. The laptop itself is fairly new,bought in March this year,really good model but refently I started having problems. One day I closed the laptop and thinking it went into sleep mode but a few hours later when I opened it a BSOD stared me in the face,the processor part was pretty hot so I immediately restarted it to lower the temperature,but I remember that the BSOD had something about "Kernel Power" written on it.
It happend 3-4 times since then,the third time it happened I enabled minidump logging so now I also have the log from the last time it happened,can anyone take a look at it and tell me what is going on and how to fix it??
I still have a guarantee on this baby so I can get it fixed for free if it's a hardware issue, still I have some important work to do this week (already almost lost a crucial project file on this) so I want to try and fix it myself for now,until I get this project done.

Thanks!!!

LAPTOP MODEL:
Toshiba Qosmio X500 13R

Specs:
QOSMIO X500-13R - RED
Intel® Core™ i7-740QM Processor, 1.73 GHz
Windows 7 Home Premium 64-bit
18.4'' Toshiba TruBrite Full HD 1,920x1080
1000GB HardDisk (500GB + 500GB 7200rpm)
8GB RAM DDR3 (1,066 MHz) max 8GB
NVIDIA® GeForce® GTS 460M (1.50GB)
Wireless LAN b/g/N-Bluetooth
TV Tuner
Rewritable Blu-ray Disc™
HD Web Camera with built-in Mic

Minidump file:
http://www.mediafire.com/?94akhevoscc8197
Indirect evidence pointing to your PCTools. Cant really tell from s single DMP file

I would remove and replace with Microsoft security essentials at least to test


http://www.microsoft.com/security_essentials/


Also update these old drivers

Code:
regi.sys    4/16/2007 11:19:10 AM        fffff880`09d2d000    fffff300`09d35000    0xfffffa8000008000    0x462393ee                        
adfs.SYS    6/26/2008 4:52:37 PM        fffff880`025e4000    fffff880`025fc000    0x00018000    0x48640195                        
mcdbus.sys    2/24/2009 6:34:07 AM        fffff880`054d6000    fffff300`05512880    0xfffffa800003c880    0x49a3cd1f                        
moufiltr.sys    3/8/2009 11:16:13 PM        fffff880`055dd000    fffff880`055e5000    0x00008000    0x49b489fd                        
spldr.sys    5/11/2009 12:56:27 PM        fffff880`01d6a000    fffff880`01d72000    0x00008000    0x4a0858bb                        
Toshidpt.sys    5/19/2009 9:19:57 PM        fffff880`064a9000    fffff880`064aa000    0x00001000    0x4a135abd                        
Tosrfhid.sys    5/19/2009 9:23:51 PM        fffff880`06493000    fffff880`064a8b00    0x00015b00    0x4a135ba7                        
UCTblHid.sys    6/10/2009 4:02:35 AM        fffff880`0b9b0000    fffff300`0b9bb000    0xfffffa800000b000    0x4a2f689b                        
PTSimHid.sys    6/10/2009 4:03:18 AM        fffff880`0b9c6000    fffff880`0b9cf000    0x00009000    0x4a2f68c6                        
TClass2k.sys    6/10/2009 4:03:44 AM        fffff880`0b9bb000    fffff300`0b9c6000    0xfffffa800000b000    0x4a2f68e0                        
QIOMem.sys    6/15/2009 1:58:48 AM        fffff880`04fd1000    fffff300`04fdb000    0xfffffa800000a000    0x4a35e318                        
tosporte.sys    6/16/2009 6:48:47 AM        fffff880`065e1000    fffff120`065f2000    0xfffff8a000011000    0x4a37788f                        
PTSimBus.sys    6/17/2009 10:20:48 PM        fffff880`05558000    fffff880`05564000    0x0000c000    0x4a39a480                        
TVALZFL.sys    6/19/2009 6:05:44 AM        fffff880`04fca000    fffff880`04fd1000    0x00007000    0x4a3b62f8                        
pgeffect.sys    6/22/2009 5:00:11 AM        fffff880`0644b000    fffff87f`06451e80    0xffffffff00006e80    0x4a3f481b                        
tos_sps64.sys    6/24/2009 1:31:09 AM        fffff880`01a51000    fffff880`01acb000    0x0007a000    0x4a41ba1d                        
thpdrv.sys    6/28/2009 10:02:56 PM        fffff880`01acd000    fffff880`01ad9000    0x0000c000    0x4a4820d0                        
Thpevm.SYS    6/29/2009 4:15:37 AM        fffff880`01acb000    fffff880`01accf80    0x00001f80    0x4a487829
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Use the update readiness tool then update to SP-1


* Download > Install > Run the System Update Readiness Tool

Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh
 

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