PC crashes during sims4 normal play mode.

Joined
Jan 17, 2015
Messages
1
Reaction score
0
Hi guys.

This is my first post, and I am no great programmer, so bear with me here.

When my GF plays sims 4, suddenly the computer goes to a black screen and forces her to hit the restart button, since nothing is responding. I have read every post on the game forums about crashes and the only solution provided is to run the game in a windowed mode which has not helped in any way. Also, it is mentioned that there could be a power shortage with the PSU, but I would be surprised if this were the case. I did build this computer myself, so I bought a sufficiently powerfull PSU to the PC.

I have read that for people to help me I have to have the .dmp files and read them with the microsoft SDK tool. I have found some .dmp files which I guess are related to the crashes, but somehow microsoft SDK keeps getting errors while installing, so I do not know how to read these files.
Also, i cannot add the files under "upload a file" to this thread.

I hope to hear from you soon :)

Best Regards.
 

TrainableMan

^ The World's First ^
Moderator
Joined
May 10, 2010
Messages
9,362
Reaction score
1,587
You zip the DMP and upload it here.

Make sure you have the latest video driver installed and check to make sure your game is up-to-date on any patches
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top