PC crashes during sims4 normal play mode.


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Hi guys.

This is my first post, and I am no great programmer, so bear with me here.

When my GF plays sims 4, suddenly the computer goes to a black screen and forces her to hit the restart button, since nothing is responding. I have read every post on the game forums about crashes and the only solution provided is to run the game in a windowed mode which has not helped in any way. Also, it is mentioned that there could be a power shortage with the PSU, but I would be surprised if this were the case. I did build this computer myself, so I bought a sufficiently powerfull PSU to the PC.

I have read that for people to help me I have to have the .dmp files and read them with the microsoft SDK tool. I have found some .dmp files which I guess are related to the crashes, but somehow microsoft SDK keeps getting errors while installing, so I do not know how to read these files.
Also, i cannot add the files under "upload a file" to this thread.

I hope to hear from you soon :)

Best Regards.
 
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TrainableMan

^ The World's First ^
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You zip the DMP and upload it here.

Make sure you have the latest video driver installed and check to make sure your game is up-to-date on any patches
 

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