new BSOD on w7pro x64 french

[turlututu06]

Hi,

I have new BSOD for some time. the computer reboot after two or three day and I don't know why. I don't add new hardware since juin last year.

I have the folowing information :

BCCode: d1
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880016C716B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I give you all information like CPU-Z, RAMMon, ... in atteched files

It's happen if my computer is in use or not.

Would really be cool if someone would figure this out.

Last information (I don't know if it's link with BSOD) : for a few moment now, I can't upgrade the driver of the ATI Radeon HD 3800 Series. So I have only :
Version du package du pilote : 8.961-120405a-137813C-AT
Version de Catalyst : 12.3
Version du pilote 2D : 8.01.01.1243
Chemin du fichier du pilote 2D : /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
Version Direct3D : 7.14.10.0903
Version de OpenGL : 6.14.10.11631
Version de Catalyst Control Center : 2012.0405.2205.37728

 

[oliverpowell]

Have you run the windows updates recently?
You can try running system repair by pressing F8 to see advanced startup options and can choose startup repair.

This will helps in fixing issues with Windows. Moreover, you can try booting in safe mode and see if it helps you.

Good luck!!

 

[TrainableMan]

It does seem likely it is your ATI driver. What you might try is completely uninstalling the existing driver (I think probably best AFTER doing the system repair as oliver suggested) and then reboot. If that fails then reboot into safe mode and try removing the driver there. Then install the new driver.

If you are unable to remove/update the driver then I suspect registry corruption and it may be best to completely reinstall Windows 7.

 

[turlututu06]

Ok, I uninstall the driver for the graphic card and install the new one.
So, wait and see !

 

[oliverpowell]

Fingers crossed

 

[turlututu06]

ok, new bsod ! sorry
with new BCCode :

BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88007B36BF7
BCP3: FFFFF8800291DC50
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I include the minidump.

Now, I remove all AMD driver. So wait and see !

 

[TrainableMan]

Well that new DMP points to the AMD HD Audio Driver "AtihdW76.sys".

I guess it must be related to your ATI Radeon HD3800 because the audio driver for your motherboard is RealTek. From what I can find you should be using THIS driver for your video card from Jan 17, 2013.

Uninstall the old video drivers and try that driver from last month. Also, some computers do not seem to like the Catalyst Control Center so you might try installing without CCC, just the drivers.

 

[turlututu06]

Ok, I test without CCC. I keep you inform.

 

[turlututu06]

Hi all,

I come back with bad news.
I test without CCC so just with drivers but I have new BSOD. Sometime 3 on few time (less than 1 day), sometime it's more spaced out ! Nothing regular.

I upload the last minidump if someone can help me.

 

[TrainableMan]

From what I see the latest ATI drivers for your HD3800 are Jan 21, 2013; the video drivers from your DMP show a date of Nov 16, 2012. Also be sure you run the "Catalyst uninstall Tool" before installing the latest driver.

 

[turlututu06]

I test in few hour. I keep you inform.
Thanks a lot.

 

[turlututu06]

Hi all, seems to work for one weeks.
Wait another week if it's ok.

 

[TrainableMan]

I'm glad you got it working.

 

[turlututu06]

the computer work 15 days without stop and now 2 BSOD ! I don't understand why ?

I'm crazy !

 

[TrainableMan]

Post the DMPs.

Also, I encourage you to set your Windows Update settings to NOT install recommended updates the same as critical updates; sometimes incorrect driver updates get installed that way. Better that you manually run Windows Updates every month or so and choose any recommended updates that you might want.

 

[turlututu06]

It's already done.
I forgot to upload the DMP, sorry.

 

[TrainableMan]

I see the ATI drivers are 11/16/2012 again. I can only assume Windows Update reinstalled the old driver. Set that Windows Update switch I mentioned above and then repeat the install of the latest ATI drivers for your HD3800 from Jan 21, 2013 and just in case run the "Catalyst uninstall Tool" first.

 

[turlututu06]

Ok, some news.
So it's 3 weeks without BSOD.
Thanks you very much for your help :beer:

I wait 2 more weeks to close this thread.

 

[turlututu06]

2 week ... and 2 BSOD !

Same as the last message :dontknow:

Works 2 weeks and then suddenly 2 BSOD

I don't understand, really. Why ?

 

[TrainableMan]

Every time you post the DMPs all your ATI drivers are the same. Either you update them and then the old ones get reinstalled or they are not getting updated at all and you are just lucky for two weeks.

I don't know anything new to suggest that I have not already suggested above: reinstall the new drivers and disable windows "recommended" updates.