My PC does not get IP address from ISP


Joined
Mar 8, 2016
Messages
1
Reaction score
0
Hi everyone,

I just got a new ISP with a new router. When I connect it to my PC, it does not recognize the ISP. When I look for ipconfig, it shows there is no Media State and no IP address. When I switch to previous ISP provider router, the PC connect to internet and works fine. Any suggestion?

Shawn
 
Last edited:
Joined
Mar 6, 2016
Messages
21
Reaction score
8
Hello Shawn,

Ideally when you sign up with a new ISP, they have to configure the connection from their end and only then you get an IP. The fact that you are getting No Media on IPCONFIG states that the connection is not configured yet. In that case you may want to contact your ISP and check.

If the ISP has given a modem and you got your own router, try connecting directly to modem and check. If it connects through the modem, contact the router provider to get it configured.

Regards,
Edwin.
 
Ad

Advertisements

Joined
Mar 6, 2016
Messages
21
Reaction score
8
Hello Shawn,

Just wanted to check if the issue is resolved.
Please let me know if you need any additional assistance.

Regards,
Edwin S |Tech Support Team
 
Last edited by a moderator:

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top