logitech wireless mouse/keyboard won't work

[richard]

Logitech MK360 mouse/keyboard combo.
Windows 7 home premium 64 bit.

Out of the box the combo works just fine on my 32 bit laptop.
On the 64 bit desktop, nothing.
Downloaded the software from logitech and installed.
Still nothing.
Windows manager reports "unknown device".
When I plug the dongle in the usb port, I am told the device drivers were
not installed correctly.
Ok. That happens with my standard wired units and they still work the same.

I have installed the dongle in a known working port.

What else can I do to make it work?

 

[Gene E. Bloch]

Logitech MK360 mouse/keyboard combo.
Windows 7 home premium 64 bit.

Out of the box the combo works just fine on my 32 bit laptop.
On the 64 bit desktop, nothing.
Downloaded the software from logitech and installed.
Still nothing.
Windows manager reports "unknown device".
When I plug the dongle in the usb port, I am told the device drivers were
not installed correctly.
Ok. That happens with my standard wired units and they still work the same.

I have installed the dongle in a known working port.

What else can I do to make it work?

Three guesses (really, shots in the dark).

1. Did you use a USB 2 port? USB 3 might not work.

2. Did you use a hub? Might not work.

3. Is the dongle within RF range of the combo? I had to put my dongle on
a small extension cord and drape it around the side of the computer to
get a stable connection.

 

[richard]

Three guesses (really, shots in the dark).

1. Did you use a USB 2 port? USB 3 might not work.

2. Did you use a hub? Might not work.

3. Is the dongle within RF range of the combo? I had to put my dongle on
a small extension cord and drape it around the side of the computer to
get a stable connection.

This is kind of what I'm thinking.
the dongle is within arm's reach of the devices and no obstructions.
So it must be a port version screwing things up.
I've got my question posted on the logitech support forum so maybe they
will know what the answer is.

I bought it mainly for the laptop anyway and it works fine that way.
So maybe I'll try another keyboard on the desktop and see what happens.

At least they finally managed to get away from the old RC channel wireless
crap.

 

[Gene E. Bloch]

At least they finally managed to get away from the old RC channel wireless
crap.

I still see some surprising frequencies listed on an occasional box,
such as 49MHz (IIRC).

But maybe I shouldn't say "still" - it was a year or two ago.

 

[Jeff Layman]

Logitech MK360 mouse/keyboard combo.
Windows 7 home premium 64 bit.

Out of the box the combo works just fine on my 32 bit laptop.
On the 64 bit desktop, nothing.
Downloaded the software from logitech and installed.
Still nothing.
Windows manager reports "unknown device".
When I plug the dongle in the usb port, I am told the device drivers were
not installed correctly.
Ok. That happens with my standard wired units and they still work the same.

I have installed the dongle in a known working port.

What else can I do to make it work?

If you go to Control Panel | Device Manager | Mice and other pointing
devices, or Control Panel | Device Manager | Keyboards what does it show
(if anything) for the MK360?

If there is a problem, one of those should show an exclamation mark
inside a yellow triangle next to the entry. If so, try right-clicking
and uninstalling the driver, then try installing it again.

 

[Gene E. Bloch]

If you go to Control Panel | Device Manager | Mice and other pointing
devices, or Control Panel | Device Manager | Keyboards what does it show
(if anything) for the MK360?

If it's set up like mine, it shows HID Compliant Mouse and HID Keyboard
device.

Both show Microsoft as the manufacturer.

My cordless KB/Mouse combo is a Logitech 520/M310.

However, AFAICT I never installed any Logitech SW or drivers, so that's
a possible reason for the generic stuff.

 

[James Silverton]

If it's set up like mine, it shows HID Compliant Mouse and HID Keyboard
device.

Both show Microsoft as the manufacturer.

My cordless KB/Mouse combo is a Logitech 520/M310.

However, AFAICT I never installed any Logitech SW or drivers, so that's
a possible reason for the generic stuff.

This is probably a little OT but I'd like to bring to attention that the
battery in my Logitech wireless M310 mouse went from "good" to
"critical" in the course of a few hours. It's just as well to have at
least one spare battery available!

 

[Gene E. Bloch]

This is probably a little OT but I'd like to bring to attention that the
battery in my Logitech wireless M310 mouse went from "good" to
"critical" in the course of a few hours. It's just as well to have at
least one spare battery available!

+1