I am trying to upgrade from Vista Home Premium to Windows 7 Home Premium and I am getting an error saying the installation cannot continue because Kaspersky anti-virus is stopping the process. It asks me to look for it in the Control Panel and uninstall it.
Now, I would be happy to do so, but as far as I know, I have never installed Kaspersky AV, nor does it appear in the programs to uninstall. I have seen that there are a few people around who have had this problem, but I have seen to resolution to it, other than suggesting that a clean install be done. Obviously I can do that, but I really want to avoid it. I have too much stuff I'd have to re-install.
I have tried disabling other virus programs (as far as I know, I only have one provided by my ISP). I disabled Windows Defender. I also banged my head against a wall.
Anyone seen this? Why would it think a program is there, when it is not.
Now, I would be happy to do so, but as far as I know, I have never installed Kaspersky AV, nor does it appear in the programs to uninstall. I have seen that there are a few people around who have had this problem, but I have seen to resolution to it, other than suggesting that a clean install be done. Obviously I can do that, but I really want to avoid it. I have too much stuff I'd have to re-install.
I have tried disabling other virus programs (as far as I know, I only have one provided by my ISP). I disabled Windows Defender. I also banged my head against a wall.
Anyone seen this? Why would it think a program is there, when it is not.