Kaspersky Error during install


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I am trying to upgrade from Vista Home Premium to Windows 7 Home Premium and I am getting an error saying the installation cannot continue because Kaspersky anti-virus is stopping the process. It asks me to look for it in the Control Panel and uninstall it.

Now, I would be happy to do so, but as far as I know, I have never installed Kaspersky AV, nor does it appear in the programs to uninstall. I have seen that there are a few people around who have had this problem, but I have seen to resolution to it, other than suggesting that a clean install be done. Obviously I can do that, but I really want to avoid it. I have too much stuff I'd have to re-install.

I have tried disabling other virus programs (as far as I know, I only have one provided by my ISP). I disabled Windows Defender. I also banged my head against a wall.

Anyone seen this? Why would it think a program is there, when it is not.
 
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I should have mentioned that I also tried this program as well. Thanks, though.
 

Ian

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What is the anti-virus software provided by your ISP? It could be that they have a white-label solution from Kaspersky and it is that software causing the problem?
 
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I am having the exact same issue, and also do not remember installing Kaspersky. Anyone find a solution??? My laptop has McAfee...
 
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Zone Alarm includes an anti virus option which is based on the Kaspersky engine. Although it is not activated with the free firewall version of Zone alarm it loads a Kaspersky file on installation. You need the Zone alarm removal tool to remove all traces of Zonealarm and the Kaspersky antivirus engine file. This was a common issue a couple of years ago when Zonlealarm first had the built in antivirus option and caused me a few problems until I used the removal tool.
 
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I am posting in late February 2010 and do not see any solutions posted for this problem. I have eliminated all anti-virus software I can find on my computer, but cannot get anyone to give me an answer as to why I cannot complete the download.
 

clifford_cooley

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Hi ccpenn - Welcome to w7forums

I have eliminated all anti-virus software I can find on my computer, but cannot get anyone to give me an answer as to why I cannot complete the download.
Which download are you refering?
 
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Hi! When I bought my notebook just 2 months ago, Kaspersky anti-virus was the one recommended by the store as it is compatible with Windows 7. But when I checked what causes the slow performance it says it's Kaspersky Anti-virus causing the problem so I disabled it and downloaded the free version of Avast. It actually did not solve the problem but verifying the problem thru the Action Center, there is none.
= It's either Avast cannot detect the problem as it's just free or...WINDOWS REALLY SUCKS!!!
Sorry for this bad comment but my notebook is just new. I should be enjoying it but IT'S A BIG HEADACHE.
WHAT'S GOING ON MICROSOFT???
 
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