IE9 crashing on attempts to print


A

Anthony Buckland

Casual research suggests this isn't exactly a new phenomenon,
but what I've seen in the way of responses suggests more a rush
of promotions for favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered
with (a) nothing, (b) "me too, what's happening?", or
(c) "you need to buy and install [various possible snake
oils]." I didn't detect any standard helpful fix.

Any thoughts? Thanks.
 
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C

charlie

Casual research suggests this isn't exactly a new phenomenon,
but what I've seen in the way of responses suggests more a rush
of promotions for favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered
with (a) nothing, (b) "me too, what's happening?", or
(c) "you need to buy and install [various possible snake
oils]." I didn't detect any standard helpful fix.

Any thoughts? Thanks.
Classic advice is to:
Check for an updated printer driver.
Reinstall the existing printer driver.
See if you can print to a PDF file.
When all fails, try the windows fixit options,
Even a video driver can be part of the problem, although that seems to
be less likely.
It might help if you identified the printer make and model.
 
P

Paul

Anthony said:
Casual research suggests this isn't exactly a new phenomenon,
but what I've seen in the way of responses suggests more a rush
of promotions for favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered
with (a) nothing, (b) "me too, what's happening?", or
(c) "you need to buy and install [various possible snake
oils]." I didn't detect any standard helpful fix.

Any thoughts? Thanks.
One theme that keeps coming up, is blaming add-ons for instability.
It could be even, that the way you're printing involved some
kind of add-on.

http://answers.microsoft.com/en-us/...explorer/0ebf09b6-5a68-e011-8dfc-68b599b31bf5

Considering that some printing installers are hundreds of megabytes
in size, the chances of finding a fix for a particular behavior
are pretty slim.

IE9 is chock full of methods for malware protection, and it's possible
that if the "printing thing" is loaded into the same process space,
it's tripping a malware protection feature. Which implies the
printing software is not compatible with the latest Internet
Explorer.

http://en.wikipedia.org/wiki/Internet_Explorer_9 (see Malware Protection)

Paul
 
A

Andrew Rossmann

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.
I do remember an 'optional' Windows Update that fixed some IE9 issues
with a particular printer brand. Make certain you have ALL updates
installed.

It could be something to do with the way IE9 does acceleration. You can
try temporarily disabling acceleration in Control Panel/Internet
Options/Advanced. Put a check in "Use software rendering instead of GPU
rendering", then close and restart IE.
 
P

Phantom Post

I do remember an 'optional' Windows Update that fixed some IE9 issues
with a particular printer brand. Make certain you have ALL updates
installed.

It could be something to do with the way IE9 does acceleration. You
can try temporarily disabling acceleration in Control Panel/Internet
Options/Advanced. Put a check in "Use software rendering instead of
GPU rendering", then close and restart IE.
Just last night/today I was helping a housemate with a new Canon printer
on a Win7x64 laptop. When she got into IE9 it would pop up an error
message saying something about the Canon not being compatible with IE9
and that it was disabling the printer. It suggested reverting back to
IE8. Huh?

What it was, though, is that the printer installed an IE toolbar type
utility for "Easy Web Printing". That is what was incompatible. I
uninstalled the seperate-from-everything-else Web utility and all is
fine. It works like a printer. Hit the Windows print command. Imagine
that.

Does anyone really need a IE toolbar for a printer?
 
L

Leala

On 14-May-2011 15:13, Phantom Post wrote:
Does anyone really need a IE toolbar for a printer?
Short answer: No
Long answer: Absolutely not
 
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R

ray

Casual research suggests this isn't exactly a new phenomenon, but what
I've seen in the way of responses suggests more a rush of promotions for
favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working through
the last few of the crop of minor problems with installing programs,
etc. Then, whenever I tried to print some page I'd found, IE crashed
each time, with the "stopped working" message. I could always recall
the page I'd looked at when I was invited to restore the interrupted
session, but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered with (a)
nothing, (b) "me too, what's happening?", or (c) "you need to buy and
install [various possible snake oils]." I didn't detect any standard
helpful fix.

Any thoughts? Thanks.
One simple fix: Firefox.
 
A

Anthony Buckland

I do remember an 'optional' Windows Update that fixed some IE9 issues
with a particular printer brand. Make certain you have ALL updates
installed.

It could be something to do with the way IE9 does acceleration. You can
try temporarily disabling acceleration in Control Panel/Internet
Options/Advanced. Put a check in "Use software rendering instead of GPU
rendering", then close and restart IE.

Windows is completely updated, it says. It looks for updates
every night at 03:00.

Sorry, the "use software rendering ... " didn't help.

Thanks, though.
 
A

Anthony Buckland

Just last night/today I was helping a housemate with a new Canon printer
on a Win7x64 laptop. When she got into IE9 it would pop up an error
message saying something about the Canon not being compatible with IE9
and that it was disabling the printer. It suggested reverting back to
IE8. Huh?

What it was, though, is that the printer installed an IE toolbar type
utility for "Easy Web Printing". That is what was incompatible. I
uninstalled the seperate-from-everything-else Web utility and all is
fine. It works like a printer. Hit the Windows print command. Imagine
that.

Does anyone really need a IE toolbar for a printer?
The subsequent responses indicate nobody does. In any case, I have
no such toolbar.

Thanks, though.
 
A

Anthony Buckland

Anthony said:
Casual research suggests this isn't exactly a new phenomenon,
but what I've seen in the way of responses suggests more a rush
of promotions for favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered
with (a) nothing, (b) "me too, what's happening?", or
(c) "you need to buy and install [various possible snake
oils]." I didn't detect any standard helpful fix.

Any thoughts? Thanks.
One theme that keeps coming up, is blaming add-ons for instability.
It could be even, that the way you're printing involved some
kind of add-on.

http://answers.microsoft.com/en-us/...explorer/0ebf09b6-5a68-e011-8dfc-68b599b31bf5


Considering that some printing installers are hundreds of megabytes
in size, the chances of finding a fix for a particular behavior
are pretty slim.

IE9 is chock full of methods for malware protection, and it's possible
that if the "printing thing" is loaded into the same process space,
it's tripping a malware protection feature. Which implies the
printing software is not compatible with the latest Internet
Explorer.

http://en.wikipedia.org/wiki/Internet_Explorer_9 (see Malware Protection)

Paul
The printer is somewhat old, 2000 or so vintage,
HP Deskjet 970Cse. W7 declined to install from
the CD that came with the printer, but recognized
the printer and installed a driver that seems to
work fine outside IE9. So if something bad happened
while installing the printer, it was done by W7, not
from any third party source. Going a bit further,
I just tried the network Samsung CLP320 color laser,
a very recent acquisition, and IE9 bombed on that too.
 
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P

Paul

Anthony said:
Anthony said:
Casual research suggests this isn't exactly a new phenomenon,
but what I've seen in the way of responses suggests more a rush
of promotions for favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered
with (a) nothing, (b) "me too, what's happening?", or
(c) "you need to buy and install [various possible snake
oils]." I didn't detect any standard helpful fix.

Any thoughts? Thanks.
One theme that keeps coming up, is blaming add-ons for instability.
It could be even, that the way you're printing involved some
kind of add-on.

http://answers.microsoft.com/en-us/...explorer/0ebf09b6-5a68-e011-8dfc-68b599b31bf5



Considering that some printing installers are hundreds of megabytes
in size, the chances of finding a fix for a particular behavior
are pretty slim.

IE9 is chock full of methods for malware protection, and it's possible
that if the "printing thing" is loaded into the same process space,
it's tripping a malware protection feature. Which implies the
printing software is not compatible with the latest Internet
Explorer.

http://en.wikipedia.org/wiki/Internet_Explorer_9 (see Malware Protection)

Paul
The printer is somewhat old, 2000 or so vintage,
HP Deskjet 970Cse. W7 declined to install from
the CD that came with the printer, but recognized
the printer and installed a driver that seems to
work fine outside IE9. So if something bad happened
while installing the printer, it was done by W7, not
from any third party source. Going a bit further,
I just tried the network Samsung CLP320 color laser,
a very recent acquisition, and IE9 bombed on that too.
This Microsoft site requires an ActiveX thing be installed, and
it would not run for me from Firefox. I presume they're doing
validation or the like, to "gate" whether you can get a
driver from them.

http://catalog.update.microsoft.com/v7/site/Faq.aspx

http://catalog.update.microsoft.com/v7/site/Search.aspx?q="windows 7 deskjet 970Cse"

You might compare the version of ("built-in") driver offered there,
versus the one you have now. The version I see listed,
is "6/21/2006 6.1.7233.0 13.9 MB". If you go to Device
Manager, and find your 970Cse in there, perhaps there is
some way to check the driver version ? If it's the same
version, then the driver on the Microsoft site might not
be of any value to you. Based on the date, it is probably
a Vista driver, that happens to run in Windows 7 too.

Not that I'm advocating you take hardware drivers from Microsoft,
but if the only choice is "built-in" style printer drivers,
then Microsoft might be the only place to get it. It is possible
HP will also document what it releases for "built-in" drivers,
but I wouldn't bet on it.

Also, have you tested IE9 in some "no Add-On" mode, to make
sure the problem isn't coming from an add-on or tool bar ?

Paul
 
A

Anthony Buckland

Casual research suggests this isn't exactly a new phenomenon, but what
I've seen in the way of responses suggests more a rush of promotions for
favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working through
the last few of the crop of minor problems with installing programs,
etc. Then, whenever I tried to print some page I'd found, IE crashed
each time, with the "stopped working" message. I could always recall
the page I'd looked at when I was invited to restore the interrupted
session, but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered with (a)
nothing, (b) "me too, what's happening?", or (c) "you need to buy and
install [various possible snake oils]." I didn't detect any standard
helpful fix.

Any thoughts? Thanks.
One simple fix: Firefox.
Since the issue is refractory, that's just the fix I
am, temporarily anyway, applying. So far it's working
at good speed, and succeeding whenever I want to print
anything.

Thanks for the suggestion.

In summary, concerning the various helpful suggestions
which I've followed up on:

1) A "soft" (meaning the opportunity to resume the
interrupted session has always been offered, and
has always, so far, worked) crash now occurs
whenever I try to print from IE9, whether to my
older HP 970Cse inkjet, or to the very recently added
network Samsung CLP-320, or as a PDF document.
2) This has been happening on a virtually new HP
HPE-500f desktop, running Windows 7 which was
immediately fully updated and which automatically
continues to update in the small hours of every
morning.
3) IE is 9.0.8112.16421, as supplied on the machine,
and running without add-ons doesn't help.
4) No attempt to find better drivers has helped so far.
HP don't offer W7 drivers for the inkjet.
5) I'll continue to follow up on this issue, but
meanwhile I need to get on with day-to-day work
and will stay with Firefox to do that.

Thanks for all responses and suggestions.
 
A

Anthony Buckland

Casual research suggests this isn't exactly a new phenomenon, but what
I've seen in the way of responses suggests more a rush of promotions for
favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working through
the last few of the crop of minor problems with installing programs,
etc. Then, whenever I tried to print some page I'd found, IE crashed
each time, with the "stopped working" message. I could always recall
the page I'd looked at when I was invited to restore the interrupted
session, but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered with (a)
nothing, (b) "me too, what's happening?", or (c) "you need to buy and
install [various possible snake oils]." I didn't detect any standard
helpful fix.

Any thoughts? Thanks.
One simple fix: Firefox.
Since the issue is refractory, that's just the fix I
am, temporarily anyway, applying. So far it's working
at good speed, and succeeding whenever I want to print
anything.

Thanks for the suggestion.

In summary, concerning the various helpful suggestions
which I've followed up on:

1) A "soft" (meaning the opportunity to resume the
interrupted session has always been offered, and
has always, so far, worked) crash now occurs
whenever I try to print from IE9, whether to my
older HP 970Cse inkjet, or to the very recently added
network Samsung CLP-320, or as a PDF document.
2) This has been happening on a virtually new HP
HPE-500f desktop, running Windows 7 which was
immediately fully updated and which automatically
continues to update in the small hours of every
morning.
3) IE is 9.0.8112.16421, as supplied on the machine,
and running without add-ons doesn't help.
4) No attempt to find better drivers has helped so far.
HP don't offer W7 drivers for the inkjet.
5) I'll continue to follow up on this issue, but
meanwhile I need to get on with day-to-day work
and will stay with Firefox to do that.

Thanks for all responses and suggestions.
This may seem a stale thread by now, but to wind things
up I'll report that the problem seems, pending
confirmation by repeated use over the next while,
to have been solved. HP, in a rather mysterious
message which appeared on my screen, indicated an
update to the graphics driver supplied by them in
my machine as delivered. It didn't _say_ an update
had happened, but buttons for things like "install
all updates" were grayed out, the button for 'send a
response' wasn't and worked, and the message then
disappeared. Just in case, I then ran IE and
succeeded in printing the first page displayed to me.
Hooray, I think.
 
C

charlie

On Fri, 13 May 2011 19:59:39 -0700, Anthony Buckland wrote:

Casual research suggests this isn't exactly a new phenomenon, but what
I've seen in the way of responses suggests more a rush of promotions
for
favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working through
the last few of the crop of minor problems with installing programs,
etc. Then, whenever I tried to print some page I'd found, IE crashed
each time, with the "stopped working" message. I could always recall
the page I'd looked at when I was invited to restore the interrupted
session, but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered with (a)
nothing, (b) "me too, what's happening?", or (c) "you need to buy and
install [various possible snake oils]." I didn't detect any standard
helpful fix.

Any thoughts? Thanks.

One simple fix: Firefox.
Since the issue is refractory, that's just the fix I
am, temporarily anyway, applying. So far it's working
at good speed, and succeeding whenever I want to print
anything.

Thanks for the suggestion.

In summary, concerning the various helpful suggestions
which I've followed up on:

1) A "soft" (meaning the opportunity to resume the
interrupted session has always been offered, and
has always, so far, worked) crash now occurs
whenever I try to print from IE9, whether to my
older HP 970Cse inkjet, or to the very recently added
network Samsung CLP-320, or as a PDF document.
2) This has been happening on a virtually new HP
HPE-500f desktop, running Windows 7 which was
immediately fully updated and which automatically
continues to update in the small hours of every
morning.
3) IE is 9.0.8112.16421, as supplied on the machine,
and running without add-ons doesn't help.
4) No attempt to find better drivers has helped so far.
HP don't offer W7 drivers for the inkjet.
5) I'll continue to follow up on this issue, but
meanwhile I need to get on with day-to-day work
and will stay with Firefox to do that.

Thanks for all responses and suggestions.
This may seem a stale thread by now, but to wind things
up I'll report that the problem seems, pending
confirmation by repeated use over the next while,
to have been solved. HP, in a rather mysterious
message which appeared on my screen, indicated an
update to the graphics driver supplied by them in
my machine as delivered. It didn't _say_ an update
had happened, but buttons for things like "install
all updates" were grayed out, the button for 'send a
response' wasn't and worked, and the message then
disappeared. Just in case, I then ran IE and
succeeded in printing the first page displayed to me.
Hooray, I think.
So, a video driver update from HP fixed the problem.
Just remember that a "new" machine is likely at least a few months old
in terms of the software load. I have no idea what video chipset is
installed. I will say that both Nvidia and ATI/AMD have almost monthly
video driver updates. The update frequency is due to numerous bugs in
the video drivers, and some compatibility problems with various
applications. Even Microsoft has recently released patches for win 7 to
address compatibility issues with "older" applications, with emphasis on
various games.

Laptops are somewhat unique, in that the video drivers may be customized
for a particular model, and "generic" drivers may or may not work. Most
recent models use or are compatible with the "generic" video drivers
available from the video chip set mfr.

It's not uncommon to buy an "off the shelf" laptop from a "Big Box"
retailer, fire it up, and rapidly get to a point during initial
setup/use that calls for a bunch of updates to be installed.
 
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HI,

The process of clearing IE 9 Crashing issues is very simple.

Run IE 9 without any plug-in, add-ons or other extension.

That is, if the software is yet to be installed. If it has already been installed then disable the add-ons.

It is important to check what are the add ons that cause the crashing if that is the case; this can be done by clicking on ‘Start’, then on ‘All programs’, then on ‘Accessories’, then on ‘System tools’.

Click on Internet explorer again and again click on the ‘Tools’ option.

Follow this by clicking on ‘Manage add-ons’. There will be an option under show: all add ons.

Open the option and click on any add on and press the ‘CTRL + A’ on the keyboard.

That should help select all the add ons; once that is done simply disable all the add ons and click ‘Close’.

Finally close Internet Explorer and open it again.

At this stage if it continues to open and work correctly then the add-on enabled manually will work properly and will stay! The constant problems of the browser crashing can be avoided.
 
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what worked for me

I have been wrestling with this issue for a week now. I have tried at least 20 different fixes.

My issue was Internet Explorer 9 would crash every time I tried to print from it or WIndows Mail. I tried a bunch of things, but what worked was this:
uninstall the latest update to Intnernet Explorer 9 in the control panel. You have to show the windows updates, then scroll to internet explorer. Uninstall the update, then reboot the computer.



Casual research suggests this isn't exactly a new phenomenon,
but what I've seen in the way of responses suggests more a rush
of promotions for favorite for-fee cures (or not-cures).

I have a brand-new W7 machine with IE9. Today, I was working
through the last few of the crop of minor problems with
installing programs, etc. Then, whenever I tried to print
some page I'd found, IE crashed each time, with the "stopped
working" message. I could always recall the page I'd looked
at when I was invited to restore the interrupted session,
but the only way I could actually get printout was to capture
the screen and print it out with some other application.

As I indicated, I found various complaints, mostly answered
with (a) nothing, (b) "me too, what's happening?", or
(c) "you need to buy and install [various possible snake
oils]." I didn't detect any standard helpful fix.

Any thoughts? Thanks.
 

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