SOLVED BSOD!

[Paul]

Hi All, I updated my computer last November and it's been pretty crap since them. I downloaded Microsoft's debugging tool to analyse the reason why and just need someone to agree with what i think is wrong - I think there is a problem with the processor but do not want to go and buy another incase i'm not reading the debug file correctly. See the attached file and let me know what you think. If you need to know my set up let me know...............thanks in advance

 

[Shintaro]

Mate,

Can you upload the crash dump file?

 

[Paul]

Can't upload it - say's it's an unsupported file :-(

 

[Shintaro]

Mate,

You need to put the crash dump files in a zip and then up load them.

 

[Shintaro]

If your not sure how to zip files, there is a small tutorial HERE.

 

[Paul]

Here you go - i didn't think to zip them. I used last night a BSOD viewer which told me the problem is with "Hal.dll" and "ntoskrnl.exe" but i do not have a scoobie what they refer to even after googling them.

 

[Shintaro]

It looks like the CPU, but I would suggest a couple of things.

• Make sure that the fan is running on the CPU.
• Monitor the CPU temperature.
• Test the RAM.

Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu Jan 8 05:19:57.039 2015 (UTC + 11:00)
System Uptime: 0 days 1:37:44.820
BugCheck 124, {0, fffffa801cc45028, bf800000, 124}
Probably caused by : GenuineIntel
BUGCHECK_STR: 0x124_GenuineIntel
PROCESS_NAME: bf3.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Tue Jan 6 04:16:41.975 2015 (UTC + 11:00)
System Uptime: 0 days 1:12:16.756
BugCheck 124, {0, fffffa801caad028, bf800000, 124}
Probably caused by : GenuineIntel
BUGCHECK_STR: 0x124_GenuineIntel
PROCESS_NAME: MaxPayne3.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Mon Jan 5 04:17:57.223 2015 (UTC + 11:00)
System Uptime: 0 days 7:07:41.004
BugCheck 124, {0, fffffa801cb06028, bf800000, 124}
Probably caused by : GenuineIntel
BUGCHECK_STR: 0x124_GenuineIntel
PROCESS_NAME: SearchFilterHo
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Sun Jan 4 08:23:30.555 2015 (UTC + 11:00)
System Uptime: 0 days 9:22:32.336
BugCheck 124, {0, fffffa801caf4028, bf800000, 124}
Probably caused by : GenuineIntel
BUGCHECK_STR: 0x124_GenuineIntel
PROCESS_NAME: System

When you say "I updated my computer last November". What exactly did you do?



Some tests:
hwInfo Logging:

1. Download hwInfo, if you haven't already from HERE.
2. Right click on HWiNFO64.exe and select "Run as Administrator"
3. Click on "run"
4. Click on "Sensors"
   
5. Click on "Logging Start" Icon
   
6. Choose a location where you can find the file. And choose a name, like MyPC.
7. Click on "Save"

Logging is now running.?

Prime 95 Stress Test.

1. Please download Prime95 from HERE.
2. Unzip the file and run prime95.exe
3. Options -> Torture Test
4. Select "Small FFT's"
5. Click on OK

You need to run the test for at least 6 hours. If all is good there will be NO errors.

After the 6 hours or a crash upload the logging file from hwInfo.

In Prime 95:

1. Select the lower Window "Workers"
2. Click on "Edit -> Copy Window"
3. Paste the results to the forum or in a text file and upload it to the forum

Please run MemTest86. There software needs to run through at lease 8 passes. This will take some time, so maybe you need to let it run over night. Here is a HowTo on MemTest86.

 

[Shintaro]

Mate,

Perform the tests that I outlined above to make sure that software or something else is causing the crashes.

But, looking at the WHEA (Windows Hardware Error Architecture) records it doesn't look good.

I just don't want you to replace the CPU unless we have checked everything we can.

===============================================================================
Common Platform Error Record @ fffffa801cc45028
-------------------------------------------------------------------------------
Record Id : 01d02a98e3aa1ae4
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 1/7/2015 18:19:57 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa801cc450a8
Section @ fffffa801cc45180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Generic
Flags : 0x00
Level : 0
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000006

===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa801cc450f0
Section @ fffffa801cc45240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000006
CPU Id : c3 06 03 00 00 08 10 06 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ fffffa801cc45240

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa801cc45138
Section @ fffffa801cc452c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : DCACHEL0_WR_ERR (Proc 6 Bank 1)
Status : 0xbf80000000000124
Address : 0x000000082e1e2b40
Misc. : 0x0000000000000086

 

[Shintaro]

Also have a look on the motherboard for swollen capacitors, pictures HERE.

 

[Paul]

Thanks, i will do all this over the next few days. As for the upgrade i bought new components:

Asus Maximus VII Hero
Intel 4790K
Asus Striker GTX 760 4Gb x 2
32Gb Overclockers Kingsto Hyper X Genesis (4 x 8Gb sticks)

Used existing;
Antec Kuhler 920
Be Quiet 1000w PSU

 

[Shintaro]

Please uninstall any ASUS software as well. Just in case.

 

[Paul]

Shintaro,
I tested my memory with memtest86 and no problems were found, I did this test on each individual stick and then all four together ran the full test and no errors were found. One thing though, at the beginning on one stick i was messing around with the settings and jumped straight to test 11, at 38% in it failed but when i restarted the full test with 8 passes it passed??
Carried out Prime95 - BSOD after just a couple of minutes. I had HWinfo64 running so I could watch the CPU temps, they hit the high 80's even with the fans on full speed on my Antec Kuhler H2O 920. I've attached the latest crash mini-dump files plus the HWinfo file. Let me know what you think........

 

[Shintaro]

Mate,

Sorry for the late responce.
How are things going?

 

[Paul]

Solved! Bad workmanship on my part. I took the whole thing apart and started again and haven't had any problems since - live and learn