BSOD - System Service Exception

[mavrick143]

Hi All,

I am getting BSOD quite frequently nowadays. Can anyone please help me to resolve this

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000400CA9B
BCP3: FFFFF8800D4B3C90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[mavrick143]

Am attaching the dump file created.

 

[Shintaro]

Hi,

I'm just having a look at the mini dump now.

What is your hardware?

What were you doing when the computer crashed?

 

[Shintaro]

I would suggest you start by updating you network drivers (LAN or Wireless).

 

[mavrick143]

No high memory consuming program was running... Apart from IE may be a torrent window was running.

Hardware:

Vaio F Series Laptop
Intel i5 2.4 Ghz
4 GB RAM
Nvidia 1 GB Graphics Card

 

[Shintaro]

How did you go? Did you update the LAN/Wireless drivers??
Any more crashes?

 

[mavrick143]

Yes i had a crash today. When i tried to update my LAN drivers i got the message that the existing drivers are the latest.

 

[Shintaro]

Can you upload the crash dumps please.

 

[mavrick143]

This is the dmp file for today's crash

 

[mavrick143]

Shintaro,

today also it crashed again,,, am attaching the logs. please help

 

[Shintaro]

My apologies.

Unfortunately the Mini dumps point to something different each time.
Could you please update all the drivers for the Sony Vaio.

If you have any trouble please let us know.

 

[mavrick143]

I have updated all of the drivers i could find, still am getting BSOD. Attaching today's logs.

 

[Shintaro]

What were you doing at the time? Browsing the Internet??

Anyway that minidump reported that MsMpEng.exe caused the crash.
Are you able run an offline scan of your computer?
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

 

[mavrick143]

Yea i guess so... will run it and let you know..

 

[mavrick143]

I ran defender offline tool, no issues spotted.. Please find attached logs for todays crash

 

[Shintaro]

File Guard from WinAbility seems to be the problem. Do you know about that software?
Please update it and let us know how you go.

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: FGUARD64+60ed

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: FGUARD64

IMAGE_NAME: FGUARD64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 47827dbf

STACK_COMMAND: .cxr 0xfffff8800b9bfd70 ; kb

FAILURE_BUCKET_ID: X64_0x24_FGUARD64+60ed

BUCKET_ID: X64_0x24_FGUARD64+60ed

 

[mavrick143]

Yes, i have been using Folder Guard for a while now.. Why would it suddenly cause issues ??? Are all the previous crashes also caused by this software ???

 

[Shintaro]

Folder Guard is certainly the cause of one of the crashes.
Microsoft could have made changes in a patch or something which is incompatable with Folder Guard.

Have you updated it?

EDIT: However both in some way point to NTFS.sys. Which will never be true that Microsoft NTFS.sys caused the problem.
The most prominant was Folder Guard. It is most likely using a File System Filter driver.