BSOD: System service Exception

[romad]

I seem to be having multiple BSODs with the same issue: SYSTEM SERVICE EXCEPTION... happens on the most random occasions, when I'm web surfing, when I'm typing a word document, and also, when the computer is locked, and in use.... Minidump is attached, Would really like some input as to what this is... It's very annoying, to say the least... Thank you in advance!

 

[zigzag3143]

I seem to be having multiple BSODs with the same issue: SYSTEM SERVICE EXCEPTION... happens on the most random occasions, when I'm web surfing, when I'm typing a word document, and also, when the computer is locked, and in use.... Minidump is attached, Would really like some input as to what this is... It's very annoying, to say the least... Thank you in advance!

It is very difficult to diagnose from a single DMP file but yours points to a memory exception, Please run these two tests to verify your memory and find which driver is causing the crash.



1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org/#downiso

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[romad]

Ok thanks, I will try both tomorrow, however I can attach the last 3 or 4 dumps if you need more to go off of, Please let me know..

Thank You!

 

[zigzag3143]

Please upload them

 

[romad]

Here they are

Thanks for your help!


**Edit- After 7 passes and no errors, I'm gonna move to #2... I'll update when I've completed it.

 

[romad]

ok, so i completed #2 and cannot boot to windows normally, I have booted to safe mode... that loads fine... where do I go from here? What is my next step?

 

[romad]

ok, so i did a restore and the second that I logged in, it gave me a BSOD... the wonderful DRIVER_IRQL_NOT_LESS_OR_EQUAL... minidump will be attached... hopefully, it might point to the driver that's causing the issue....

Please let me know what you think...

Thanks!