BSOD Problem

Aug 6, 2010
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Hi, lately I have been getting a BSOD error playing games such as GTA IV on high settings with my newly built PC when I get about 10 minutes into them sometimes longer. My mini dump is attached. (SYSTEM_SERVICE_EXCEPTION) (0x0000003b)
Graphics Drivers: 10.7 ATI Drivers
Operating System: Windows 7 Ultimate 64 Bit Build 7600
Apparent Cause: atikmdag.sys

Here are my specs:
Cooler Master HAF 932 ATX Full Tower Case
MSI 870-G45 AM3 AMD 870 ATX AMD Motherboard
Sapphire 100283L Radeon HD 5770 (Juniper XT) 1GB
OCZ Fatal1ty OCZ550FTY 550W ATX12V 2.2 / EPS12V 80 PLUS Modular Power Supply
AMD Phenom II X4 965 Black Edition Deneb 3.4GHz 125W Quad Core Processor
OCZ Gold 4GB (2 x 2GB) DDR3 1333 OCZ3G1333LV4GK.NE Desktop Memory
Seagate Barracuda 7200.11 ST31500341AS 1.5TB 7200RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
LITE-ON 24X DVD Writer Black SATA Model iHAS424-98 LightScribe Support




Nov 30, 2009
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This should be a fun one to solve. I always like the gamers and helping out.

The crash is blamed on your video card driver, but that is much less than likely. To put it bluntly, it's not.

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004c2d705, fffff880037377e0, 0}

Probably caused by : atikmdag.sys ( atikmdag+35e705 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004c2d705, Address of the instruction which caused the bugcheck
Arg3: fffff880037377e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
The cause is very likely near 100% to be sptd.sys and Daemon Tools along with what I'll tell you next.

Please uninstall Daemon Tools in the normal method.

Then, use the installer/uninstaller found here to remove sptd.sys:

DuplexSecure - Downloads



Another notorious bsod cause are old Razer drivers. Lo and behold you have one from 2005, which is no good:

Razerlow Razerlow.sys Mon Nov 07 01:33:11 2005
Please update your particular Razer device from the following website:


Your Gigabit ethernet driver asked me to tell you please update me:

L1C62x64 L1C62x64.sys Wed Apr 01 01:09:17 2009
Let this MSI page scan for latest drivers and install:


I think that should do it. If you have more problems, please let me know by posting a new crash dump after taking care of the above.

If no further problems, please let us know about that instead.

Good luck and enjoy.


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