BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL bc code d1

[Mark J]

Hi guys.
I receive this bsod everytime I try to stream tv using sky go.
the tv plays for only 2 or 3 minutes before the blue screen.

I have removed and replaced graphics card and memory modules.
Have uninstalled/reinstalled drivers for graphics card, reinstalled microsoft silverlight.
updated any other drivers i could find.

I have also performed windows memory diagnostic tool which found 0 errors.

attached is the minidump from the most recent occurrence

http://1drv.ms/1mIrOCE

 

[Shintaro]

Welcome to the W7Forums.

It appears that the problem is with Avast!
Please uninstall it and use the built in Windows Defender. Please make sure you update Windows Defender.

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri May 9 14:22:36.323 2014 (UTC + 10:00)
System Uptime: 0 days 0:14:07.055
BugCheck D1, {fffffa804bab32f0, 2, 0, fffff88000e141bd}
Probably caused by : memory_corruption
BUGCHECK_STR: 0xD1
PROCESS_NAME: AvastSvc.exe

Could you please go to:
Start -> Right click on "Computer" -> Properties -> Advanced system Settings -> Startup and Recovery "Settings" button.
Please make sure that the "Write debugging information" is set to "Kernel Memory Dump"
Then reboot please.

1. Download and run TDSSKiller.
   1. Accept the "End User License Agreement"
   2. Accept the "KSN Statement"
   3. Select "Change Parameters" and Select:
      • Verify file digital signatures
      • Detect TDLFS file system
      • Use KSN to scan objects
   4. When the scan is complete the log file is in C:\ It will have a name like "TDSSKiller.3.0.0.34_04.05.2014_08.05.16_log.txt"
2. Install Malwarebytes (Free Version)
   1. Select "Threat Scan"
   2. When it is completed, please upload the log file from: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs
3. Please download and run Windows Defender Offline.
   1. Click "Next"
   2. Click "I Accept"
   3. Select Either: (Typically it is either CD/DVD or USB)
      • CD or DVD
      • USB
      • ISO file
   4. Cllick "Next"
   5. It will create a CD / DVD / USB and will boot and scan your hard drive offline.
4. Download CPU-Z and run it.
   • Go to the "About" tab
   • Click on "Save Report (.TXT) and save it to your desktop.
   • Upload the text file to the forum.

 

[Mark J]

Hi there. Thank you for your response.
I did as you instructed above.
attached are the reports requested.

Windows defender offline found no problems


http://1drv.ms/1kW2GqZ
http://1drv.ms/1gmmy44

can I install a different anti virus software?

 

[Mark J]

apologies for the duplicate uploads

 

[Shintaro]

Have you had any crashes since you removed Avast?

 

[Mark J]

yes I had similar crash trying to stream sky go tv after complete uninstall of avast
here is the minidump for that

http://1drv.ms/1iFSIvB

 

[Shintaro]

Ok a couple of things:
Driver Verifier is NOT on, please re-enable it.
Avast is still installed and possibly still causing crashes.

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef6100
GetUlongFromAddress: unable to read from fffff80002ef61c0
fffffa804c23a970 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP:
Wdf01000!FxIoQueue::DispatchEvents+62d
fffff880`00e561bd 85b600000048  test  dword ptr [rsi+48000000h],esi

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0xD1

PROCESS_NAME:  AvastSvc.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

To Uninstall Avast!

1. Uninstall Avast in Safe Mode using Avastclear, HERE
2. Run Rejzors Uninstall Utility, found HERE, in Normal Mode (removes traces avastclear doesn't) - reboot.

 

[Mark J]

Ran both utilities as requested.
turned on verifier and rebooted.
computer blue screened just before log on screen. tried again and same thing.
here is corresponding minidump

http://1drv.ms/RGMx0c

 

[Shintaro]

Please update your Audio Drivers:

Your Motherboard AsRock 960 gc-gs fx driver website is HERE.
The RealTek drivers are HERE.

Something accessed your Audio driver MBfilt64.sys and crashed it. Possibly because the audio driver was out-of-date.

FOLLOWUP_IP:
MBfilt64+1817
fffff880`05801817 ??  ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  MBfilt64+1817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MBfilt64

IMAGE_NAME:  MBfilt64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a7267b0

FAILURE_BUCKET_ID:  X64_0xA_VRF_MBfilt64+1817

BUCKET_ID:  X64_0xA_VRF_MBfilt64+1817

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa_vrf_mbfilt64+1817

FAILURE_ID_HASH:  {3414a0c9-f17d-f07d-746a-a89ad9b168e6}